Xcom 285 Week 9: Reflection Assignment Form
Business Writing Portfolio
XCOM/285
5/1/2014
Week 9: Reflection Assignment form
This class is about business communication and business writing. Skills I have learned in this class are going to be necessary in my classes I have coming up and my future career. With the communication technology skills I have learned in this class will be suitable to business write for my upcoming classes and my career.
Although communication technologies and devices are available, face-to-face communication in my opinion is the best way to communicate. In order to be effective in communication and business writing evaluating and learning about the audience is an important part of the business writing process. …show more content…
In order to receive positive feedback from an audience in business communication, whether it is e-mails, memos, and letters, the writing needs to be free from unbias, impartial, and indiscriminative writing. When it comes to a group setting I have learned it is important to adjust attitude, use active listening, interpersonal skills, be responsible, and dependable. When collaborating on a group writing project it is important to plan the entire project in order to produce a successful piece of writing. A rough draft will need to be produced, revised and edited by the entire group before presenting the writing to the audiences.
Week 4: Business Writing Graphic Organizer
**Keep in Mind**
Steps do not require a particular order. People write differently. I personally, start with body paragraphs and let my words and sentences flow. Then, I revise and edit. I add the introduction and conclusion paragraphs and proofread. In fact, most readers don’t use each step for all of the documents they write. It depends on how complex the given topic is.
Week 5: Email Etiquette
E-mail One
To: Tom
Subject line: Talent Reallocation
Tom,
This e-mail is in reference to the two employees who are going to be terminated Friday. We have determined that they are Nicole Stone and Lorenzo Torres. As we discussed yesterday, their performances are not on par with those of other employees in the accounting department; interventions with these employees have not been successful in helping them improve their performance. Let’s plan to meet with them individually in the conference room between 3:00 and 4:00 p.m.
Thanks,
Andrea
Responses to questions 1 and 2.
The formatting looks to be fine, but the topic line does not seem to fit.
The message is talking about two employees that are going to be terminated, and the subject line is talking about talent and reallocation.
This email is seems to be talking from one form of management to another form of management. It does not specify but in the nature of the e-mail this type of discussion usually is discussed between management. Addressing an employee by their first name would seem appropriate for the office if the two employees are management. The sections where the management will be meeting with employees individually also seem like a very good idea when addressing an employee’s performance.
Rewrite e-mail if necessary
E-mail One
To: Tom
Subject line: Employee Evaluation Review and Conclusion
Tom,
This e-mail is in reference to the two employees that will be terminated Friday. After the review of all of the employees it has been decided Nicole Stone and Lorenzo Torres are not performing as well as the other employees in the accounting department; intervention with these employees have not been successful in helping them to improve their performance. I suggest a meet with them individually in the conference room between 3:00 and 4:00 p.m. …show more content…
Thanks,
Andrea
E-mail Two
To: Manager
Subject line: doc u wanted
Dear Manager,
Attached to this e-mail is the doc you wanted with the info on that lake project. I hope everything in it is str8 and the way U want it!!!!
BTW, did you see Last Comic Standing last night? I was totally ROFL at the bald dude!! :-}
B Cool,
Employee X
Responses to questions 1 and 2
I would like to start by saying this entire e-mails is incorrect. When addressing a manager on the “To” line I believe the manager should be addressed with a name and not just with a title. Next would be the subject line, the use of slang such as; “doc” in business writing is not appropriate. There should be a line break between the introduction” Dear Manager” and the body of the email.
This type of e-mail is not suitable for business. There is the use of slang and abbreviations such as; str8 instead of straight, and U instead of you, and BTW instead of By the way. I also did not see it as appropriate to incorporate the use of personal activities, and bias discussion about other people. These types of discussions take up company time and takes away from productivity. And last is the sign of, This could have much more professionalism.
Rewrite e-mail if necessary
E-mail Two
To: Manager
Subject line: Information requested
Dear Manager,
I have attached the documents requested by you on the lake project. I have looked at them myself to make sure they are right. If you see a problem with the documents please contact me so I can look into the problem.
Thank you
XXXXXXXX
E-mail Three
To: Cubicle Neighbor
Subject line: COURTESY
Dear Cubicle Neighbor,
I really do not appreciate it when you talk loudly on the phone. It is hard for me to think straight and get my work done. YOU ARE NOT MORE IMPORTANT THAN ANYONE ELSE AROUND HERE!!!!! You should be more considerate of the fact that we are in an open workspace.
THANKS for what I assume will be an improvement that is NEEDED.
Your neighbor
Responses to questions 1 and 2
Using all caps when composing an E-Mail shows signs of poor etiquette. When using capitals in every word in a sentence represents a person yelling at someone else. Using exclamation marks such as these represents a letter wrote in anger. This E-Mail should have been written with more dignity and respect so as not to offend someone and create friction in the workplace. This E-Mail should have had a space after the (Dear Cubical Neighbor)
This E-Mail is not suitable for the working environment, because the writing style is inappropriate in business E-Mails. The writher should have taken more time when writing the letter and found another way to write it without making it sound threatening.
Rewrite e-mail if necessary
E-mail Three
To: Office Neighbor
Subject line: Excessive noise
Dear Cubical Neighbor, Lately I have noticed you have become a little overly excited when talking to your customers on the phone. If this helps you perform your job better and increase your sale more power to you, but lately you have been raising your voice a little too much and it has started affecting my work by interfering with my concentration when I am talking to my customers. With that said I respectfully request that you lower your voice a little when talking to your customers so it does not distract me or others when we are talking to our customers.
Your cooperation is appreciated with this small problem.
Your Neighbor
E-mail Four
To: All company employees
Subject line: URGENT—Your reply needed TODAY
Employees,
About 25% of you have not let me know whether or not you plan to attend the company cookout Saturday. We have to provide the caterer with a final number TODAY, so I need those of you who have not let me know to e-mail me ASAP and tell me if you are coming and how many family members you are bringing. This is urgent, so please don’t delay in responding.
Thanks,
Carol
Director
Responses to questions 1 and 2
This e-mail appears to look and sound excellent except for not having an extra space after (Employees). It should also have the date of the cookout and the date the information is needed back. One other problem I have seen is capitalizing the word director is not required.
This email sound good for business writing even though it does have one word capitalized. I believe this is done simply to express the urgency of the e-mail. Other than the small mistakes this e-mail does not need to be re written.
Rewrite e-mail if necessary
E-mail Four
To:
Subject line:
Week 5: Store Operations Message/ Email
From: aqjohnson1988@ymail.com
Sent:
To: Retail Customers
Subject: Updated Store Hours
Dear Valued Customer,
On June 1, 2011, your local Buchanan’s Clothing store will be changing the hours of business. For your information and convenience, the new store hours are listed below;
Monday through Friday: Store hours will be 11:00 a.m. to 8:00 p.m.
Saturday: Store hours will be 10:00 a.m. to 9:00 p.m.
Sunday: Closed
Our stores will be opening one hour later, and closing one hour earlier, and will be closed on Sundays. We have made these changes largely because of the economic conditions we are all currently facing. We are proud to announce that we have managed to maintain our staffing levels, and keep our prices at the competitive prices you have come to expect.
Please contact us with any questions or concerns you may have. We appreciate your business and your understanding during these changing times.
Sincerely,
Adrienne Johnson,
Public Relations Manager
Buchanan’s Clothing Store
Business Letter
Adrienne Johnson
Public Relations Manager
Buchanan’s Clothing Store
1553 Park Avenue
Memphis, TN 38663
John Doe
General Manager
2330 Germantown Cove
Madison, CT 06443
Mr. Doe:
To begin with, I would like to personally thank you for all the hard work and time you have invested in our company. At this time, we would like to inform you of some upcoming changes to our store polices. The purpose of these policy changes is to save our employees time as well as ensure the survival of our company during this difficult economic situation.
Beginning in January, 20110, store hours will change and so will the scheduling of employees. From now on, the store will be opening one hour later and closing one hour earlier. The store will no longer be open on Sundays. Our full time employees can still expect 40 hours a week; however, their schedules will be affected. An extra day off can be expected as shifts will now generally be 10 hours instead of 8. Part time employees will also consolidate their hours. These employees should not expect to work more than 3 days a week.
Due to the tough economical times and the rising price of gasoline, these new hours will help employees to save time and money. I can assure you, however, that our stores will remain open and stable, despite the cutback in overall hours
Again, thank you for your dedication to our stores, much of our success can be attributed to you personally and your hard work. Please distribute this information to your employees and let them know that if they do have any questions, they should feel free to contact the company headquarters.
Thanks,
Adrienne Johnson
Public Relations Manager
Business Memo
Memo To: Buchanan’s Clothing Store Managers From: Johnson, Public Relations Date: 3/4/2014 Re: Upcoming changes to Retail Store Operations
The difficult economic times we face today and the increasing cost of gasoline, Buchanan’s Clothing stores has decided to change the hours of our retail operations. The changes will be more suitable for each of you by allowing you to save time and money, while at the same time making certain our company retains the reputation we have earned for high quality clothing, excellent customer service, and competitive retail prices.
Beginning June 1, 2011, the store will shorten its hours of operation. The store will be closed every Sunday, and we will shorten the hours of operations during the week. Monday through Saturday, we will be opening the store one hour later and closing one hour earlier. Additionally, we are changing full time employee’s shifts to four 10- hour shifts. Part time employees will work not more than three days per week.
These modifications will allow Buchanan’s Clothing Store to remain sustainable and profitable while we go through these tough economic times. These changes will also allow us to maintain our current level of employment.
We appreciate all of you hard work and dedication to our company.
Week 7: Tuition Reimbursement Implementation Report
Tuition Reimbursement Implementation Report
Adrienne Johnson
XCOM/ 285
5/1/2014
In today’s global economy, individuals of all ages are deciding to advance their knowledge by earning a degree in higher education. This opportunity has become a stronger possibility by providing individuals the opportunity to take courses online versus having to attend classes on site at a college campus. Additionally, online courses provide individuals the ability to work full time while advancing their knowledge and education, giving them a better opportunity to move up within their organization. The demand for healthcare administration professionals continues to rise as the healthcare industry continues to expand. With the profits that our organization has earned in the past year, I think it is in our best interest to apply this money to help our employees advance their education by providing tuition reimbursement while they are employed with our company.
A tuition reimbursement plan can help increase the awareness and understanding of our organization to our employees who choose to advance their education. Taking business and communication focused courses can help employees see what opportunities they can gain by advancing their education. Employees who may only be seeking a job may think about attending school to develop their job into a company career. Taking courses that are centralized on business etiquette, communication, management, and leadership skills within a healthcare business environment will facilitate employees to be strong leaders.
A Bachelor of Science in Health Administration is a dynamic and integrated area of study that combines business education, management and communication. Students learn the interaction of market forces within the internal and external business world. They acquire skills in leadership, problem-solving and handling dilemmas. It will strengthen their proficiencies in critical thought, interviewing, and public affairs. A Bachelor of Arts in Business Communication includes class subjects such as corporate communication, advertising and marketing, consumer behavior, small group communication, corporate persuasion, legal and ethical issues, and much more. Students mature into successful communicators in multicultural business surroundings.
The demand for healthcare services continues to rise. In the meantime, difficult economic times require better operational proficiency for healthier boundaries as well as fulfilling patient care and managing requirements. Benefits include enhanced patient care, operational proficiency, improved patient and employee compliance, decreased costs, and the ability to provide new and innovative patient care. (Lazar and Trost2009)
The Bachelor of Science in Health Administration (BSHA) Program is designed to combine a structure of general education courses with a health care curriculum to provide the graduate with the fundamental knowledge required to enter today’s demanding health industry.
The BSHA curriculum is designed around the essential basis of knowledge, understanding, and skills recognized as significant to a continuous growing and diverse health care field. Assignments within the curriculum include material in areas such as: management, finance, legal and ethical guidelines, human resources, and information systems. Once a student has completed the foundation of the curriculum they will have the fortune to choose a focus that is designed to broaden their professional
opportunities. “The concentration on Health Management is designed to broaden the students’ focus on health care management ().” Courses will include material in leadership theory, the legal and regulatory standpoints in health care, competence planning, community health, and the introduction to health care policy.
A Bachelor of Science in Health Administration provides several job opportunities such as: Office Manager, Nurse Manager, Health and Social Service Manager, Program Manager, Clinical Director, Director of Nursing, Medical Records Manager, Mental Health Program Manager, Nutrition Services Manager, Practice Administrator, as well as an advanced knowledge in the healthcare field to promote exceptional job performance. Graduates will have a strong, developed knowledge in the following areas: Administration and Management—Awareness and understanding of business and management standards implicated in strategic planning, resource distribution, human resources modeling, leadership performance, production methods, and allocation of people and resources. Patient and Personal Service —Awareness and understanding of policies and methods for providing patient and personal services. This includes evaluation of patient needs, fulfilling quality standards for services, and assessment of patient satisfaction. Personnel and Human Resources —Awareness and understanding of policies and procedures for personnel employment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Economics and Accounting —Awareness and understanding of economic and accounting policies and practices, the financial markets, banking and financial analysis. Law and Government—Awareness and understanding of laws, statutes, government regulations, medical ethics. Medical —Awareness and understanding of the knowledge and procedures required to diagnose and treat patients’ illnesses and injuries. “This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures ().” Psychology —Awareness and understanding of human behavior, actions, personality, and learning techniques to be able to properly assess and treat behavioral and mental illnesses. Math —Awareness and understanding of various mathematics and their applications. Public Safety and Security — Awareness and understanding of appropriate equipment, policies, procedures, and actions to support effective local, state, or national security operations for the protection of people, data, property, and institutions.(Medical and Health Service Managers, 2012) Additionally, individuals with a Bachelor of Science and Health Administration will acquire exceptional skills in reading comprehension, communication, active listening, critical thinking, knowledge and understanding in decision making, organization, personal resource management, social awareness, time management, and writing. They will develop a variety of abilities including oral comprehension and expression, problem sensitivity, written comprehension and expression, speech clarity, and deductive and inductive reasoning. Healthcare is one of the leading and greatest growing industries in the United States, expanding the need for highly-qualified individuals to manage medical facilities continue to rise. As a graduate of our Bachelor of Science in Health Administration program, someone can take advantage of this demand as well as their dedication and devotion for helping patients and valuable management skills. Students will develop healthcare-specific, business management strategies which can be applied to enhance and improve the success in our organization. With a Bachelor’ s Degree of Science in Health Administration students and employees can apply their management and healthcare proficiencies to successfully help patients. Students who are provided with tuition assistance must remain employed with our organization while in school, as well as agree to further their career with us in an appropriately arranged time frame. As a result, our healthcare organization to have the ability function at its highest performance, it is vital that it is managed proficiently.
References:
Lazar, Irwin., & Trost, K. (2009). Unified Communications for Healthcare. Nemertes Reseach, (), . Retrieved from http://es.aspect.com/Documents/Papers/Aspect-UC-Healthcare-WP.pdf
University of Phoenix.com (2006-2012).
Bachelor of Science in Health Administration with a concentration in Health Management
. Retrieved fromhttp://www.phoenix.edu/programs/degree-programs/nursing-and-health-care/bachelors/bsha-hm/v003.html
Medical and Health Services Managers . Bureau of Labor Statistics, U.S. Department of Labor.
Occupational Outlook Handbook, 2012-13 Editions
. Retrieved fromhttp://www.onetonline.org/link/summary/11-9111.00
Submission Checklist
XCOM/285
5/1/2014
Week 9: Reflection Assignment form
This class is about business communication and business writing. Skills I have learned in this class are going to be necessary in my classes I have coming up and my future career. With the communication technology skills I have learned in this class will be suitable to business write for my upcoming classes and my career.
Although communication technologies and devices are available, face-to-face communication in my opinion is the best way to communicate. In order to be effective in communication and business writing evaluating and learning about the audience is an important part of the business writing process. …show more content…
In order to receive positive feedback from an audience in business communication, whether it is e-mails, memos, and letters, the writing needs to be free from unbias, impartial, and indiscriminative writing. When it comes to a group setting I have learned it is important to adjust attitude, use active listening, interpersonal skills, be responsible, and dependable. When collaborating on a group writing project it is important to plan the entire project in order to produce a successful piece of writing. A rough draft will need to be produced, revised and edited by the entire group before presenting the writing to the audiences.
Week 4: Business Writing Graphic Organizer
**Keep in Mind**
Steps do not require a particular order. People write differently. I personally, start with body paragraphs and let my words and sentences flow. Then, I revise and edit. I add the introduction and conclusion paragraphs and proofread. In fact, most readers don’t use each step for all of the documents they write. It depends on how complex the given topic is.
Week 5: Email Etiquette
E-mail One
To: Tom
Subject line: Talent Reallocation
Tom,
This e-mail is in reference to the two employees who are going to be terminated Friday. We have determined that they are Nicole Stone and Lorenzo Torres. As we discussed yesterday, their performances are not on par with those of other employees in the accounting department; interventions with these employees have not been successful in helping them improve their performance. Let’s plan to meet with them individually in the conference room between 3:00 and 4:00 p.m.
Thanks,
Andrea
Responses to questions 1 and 2.
The formatting looks to be fine, but the topic line does not seem to fit.
The message is talking about two employees that are going to be terminated, and the subject line is talking about talent and reallocation.
This email is seems to be talking from one form of management to another form of management. It does not specify but in the nature of the e-mail this type of discussion usually is discussed between management. Addressing an employee by their first name would seem appropriate for the office if the two employees are management. The sections where the management will be meeting with employees individually also seem like a very good idea when addressing an employee’s performance.
Rewrite e-mail if necessary
E-mail One
To: Tom
Subject line: Employee Evaluation Review and Conclusion
Tom,
This e-mail is in reference to the two employees that will be terminated Friday. After the review of all of the employees it has been decided Nicole Stone and Lorenzo Torres are not performing as well as the other employees in the accounting department; intervention with these employees have not been successful in helping them to improve their performance. I suggest a meet with them individually in the conference room between 3:00 and 4:00 p.m. …show more content…
Thanks,
Andrea
E-mail Two
To: Manager
Subject line: doc u wanted
Dear Manager,
Attached to this e-mail is the doc you wanted with the info on that lake project. I hope everything in it is str8 and the way U want it!!!!
BTW, did you see Last Comic Standing last night? I was totally ROFL at the bald dude!! :-}
B Cool,
Employee X
Responses to questions 1 and 2
I would like to start by saying this entire e-mails is incorrect. When addressing a manager on the “To” line I believe the manager should be addressed with a name and not just with a title. Next would be the subject line, the use of slang such as; “doc” in business writing is not appropriate. There should be a line break between the introduction” Dear Manager” and the body of the email.
This type of e-mail is not suitable for business. There is the use of slang and abbreviations such as; str8 instead of straight, and U instead of you, and BTW instead of By the way. I also did not see it as appropriate to incorporate the use of personal activities, and bias discussion about other people. These types of discussions take up company time and takes away from productivity. And last is the sign of, This could have much more professionalism.
Rewrite e-mail if necessary
E-mail Two
To: Manager
Subject line: Information requested
Dear Manager,
I have attached the documents requested by you on the lake project. I have looked at them myself to make sure they are right. If you see a problem with the documents please contact me so I can look into the problem.
Thank you
XXXXXXXX
E-mail Three
To: Cubicle Neighbor
Subject line: COURTESY
Dear Cubicle Neighbor,
I really do not appreciate it when you talk loudly on the phone. It is hard for me to think straight and get my work done. YOU ARE NOT MORE IMPORTANT THAN ANYONE ELSE AROUND HERE!!!!! You should be more considerate of the fact that we are in an open workspace.
THANKS for what I assume will be an improvement that is NEEDED.
Your neighbor
Responses to questions 1 and 2
Using all caps when composing an E-Mail shows signs of poor etiquette. When using capitals in every word in a sentence represents a person yelling at someone else. Using exclamation marks such as these represents a letter wrote in anger. This E-Mail should have been written with more dignity and respect so as not to offend someone and create friction in the workplace. This E-Mail should have had a space after the (Dear Cubical Neighbor)
This E-Mail is not suitable for the working environment, because the writing style is inappropriate in business E-Mails. The writher should have taken more time when writing the letter and found another way to write it without making it sound threatening.
Rewrite e-mail if necessary
E-mail Three
To: Office Neighbor
Subject line: Excessive noise
Dear Cubical Neighbor, Lately I have noticed you have become a little overly excited when talking to your customers on the phone. If this helps you perform your job better and increase your sale more power to you, but lately you have been raising your voice a little too much and it has started affecting my work by interfering with my concentration when I am talking to my customers. With that said I respectfully request that you lower your voice a little when talking to your customers so it does not distract me or others when we are talking to our customers.
Your cooperation is appreciated with this small problem.
Your Neighbor
E-mail Four
To: All company employees
Subject line: URGENT—Your reply needed TODAY
Employees,
About 25% of you have not let me know whether or not you plan to attend the company cookout Saturday. We have to provide the caterer with a final number TODAY, so I need those of you who have not let me know to e-mail me ASAP and tell me if you are coming and how many family members you are bringing. This is urgent, so please don’t delay in responding.
Thanks,
Carol
Director
Responses to questions 1 and 2
This e-mail appears to look and sound excellent except for not having an extra space after (Employees). It should also have the date of the cookout and the date the information is needed back. One other problem I have seen is capitalizing the word director is not required.
This email sound good for business writing even though it does have one word capitalized. I believe this is done simply to express the urgency of the e-mail. Other than the small mistakes this e-mail does not need to be re written.
Rewrite e-mail if necessary
E-mail Four
To:
Subject line:
Week 5: Store Operations Message/ Email
From: aqjohnson1988@ymail.com
Sent:
To: Retail Customers
Subject: Updated Store Hours
Dear Valued Customer,
On June 1, 2011, your local Buchanan’s Clothing store will be changing the hours of business. For your information and convenience, the new store hours are listed below;
Monday through Friday: Store hours will be 11:00 a.m. to 8:00 p.m.
Saturday: Store hours will be 10:00 a.m. to 9:00 p.m.
Sunday: Closed
Our stores will be opening one hour later, and closing one hour earlier, and will be closed on Sundays. We have made these changes largely because of the economic conditions we are all currently facing. We are proud to announce that we have managed to maintain our staffing levels, and keep our prices at the competitive prices you have come to expect.
Please contact us with any questions or concerns you may have. We appreciate your business and your understanding during these changing times.
Sincerely,
Adrienne Johnson,
Public Relations Manager
Buchanan’s Clothing Store
Business Letter
Adrienne Johnson
Public Relations Manager
Buchanan’s Clothing Store
1553 Park Avenue
Memphis, TN 38663
John Doe
General Manager
2330 Germantown Cove
Madison, CT 06443
Mr. Doe:
To begin with, I would like to personally thank you for all the hard work and time you have invested in our company. At this time, we would like to inform you of some upcoming changes to our store polices. The purpose of these policy changes is to save our employees time as well as ensure the survival of our company during this difficult economic situation.
Beginning in January, 20110, store hours will change and so will the scheduling of employees. From now on, the store will be opening one hour later and closing one hour earlier. The store will no longer be open on Sundays. Our full time employees can still expect 40 hours a week; however, their schedules will be affected. An extra day off can be expected as shifts will now generally be 10 hours instead of 8. Part time employees will also consolidate their hours. These employees should not expect to work more than 3 days a week.
Due to the tough economical times and the rising price of gasoline, these new hours will help employees to save time and money. I can assure you, however, that our stores will remain open and stable, despite the cutback in overall hours
Again, thank you for your dedication to our stores, much of our success can be attributed to you personally and your hard work. Please distribute this information to your employees and let them know that if they do have any questions, they should feel free to contact the company headquarters.
Thanks,
Adrienne Johnson
Public Relations Manager
Business Memo
Memo To: Buchanan’s Clothing Store Managers From: Johnson, Public Relations Date: 3/4/2014 Re: Upcoming changes to Retail Store Operations
The difficult economic times we face today and the increasing cost of gasoline, Buchanan’s Clothing stores has decided to change the hours of our retail operations. The changes will be more suitable for each of you by allowing you to save time and money, while at the same time making certain our company retains the reputation we have earned for high quality clothing, excellent customer service, and competitive retail prices.
Beginning June 1, 2011, the store will shorten its hours of operation. The store will be closed every Sunday, and we will shorten the hours of operations during the week. Monday through Saturday, we will be opening the store one hour later and closing one hour earlier. Additionally, we are changing full time employee’s shifts to four 10- hour shifts. Part time employees will work not more than three days per week.
These modifications will allow Buchanan’s Clothing Store to remain sustainable and profitable while we go through these tough economic times. These changes will also allow us to maintain our current level of employment.
We appreciate all of you hard work and dedication to our company.
Week 7: Tuition Reimbursement Implementation Report
Tuition Reimbursement Implementation Report
Adrienne Johnson
XCOM/ 285
5/1/2014
In today’s global economy, individuals of all ages are deciding to advance their knowledge by earning a degree in higher education. This opportunity has become a stronger possibility by providing individuals the opportunity to take courses online versus having to attend classes on site at a college campus. Additionally, online courses provide individuals the ability to work full time while advancing their knowledge and education, giving them a better opportunity to move up within their organization. The demand for healthcare administration professionals continues to rise as the healthcare industry continues to expand. With the profits that our organization has earned in the past year, I think it is in our best interest to apply this money to help our employees advance their education by providing tuition reimbursement while they are employed with our company.
A tuition reimbursement plan can help increase the awareness and understanding of our organization to our employees who choose to advance their education. Taking business and communication focused courses can help employees see what opportunities they can gain by advancing their education. Employees who may only be seeking a job may think about attending school to develop their job into a company career. Taking courses that are centralized on business etiquette, communication, management, and leadership skills within a healthcare business environment will facilitate employees to be strong leaders.
A Bachelor of Science in Health Administration is a dynamic and integrated area of study that combines business education, management and communication. Students learn the interaction of market forces within the internal and external business world. They acquire skills in leadership, problem-solving and handling dilemmas. It will strengthen their proficiencies in critical thought, interviewing, and public affairs. A Bachelor of Arts in Business Communication includes class subjects such as corporate communication, advertising and marketing, consumer behavior, small group communication, corporate persuasion, legal and ethical issues, and much more. Students mature into successful communicators in multicultural business surroundings.
The demand for healthcare services continues to rise. In the meantime, difficult economic times require better operational proficiency for healthier boundaries as well as fulfilling patient care and managing requirements. Benefits include enhanced patient care, operational proficiency, improved patient and employee compliance, decreased costs, and the ability to provide new and innovative patient care. (Lazar and Trost2009)
The Bachelor of Science in Health Administration (BSHA) Program is designed to combine a structure of general education courses with a health care curriculum to provide the graduate with the fundamental knowledge required to enter today’s demanding health industry.
The BSHA curriculum is designed around the essential basis of knowledge, understanding, and skills recognized as significant to a continuous growing and diverse health care field. Assignments within the curriculum include material in areas such as: management, finance, legal and ethical guidelines, human resources, and information systems. Once a student has completed the foundation of the curriculum they will have the fortune to choose a focus that is designed to broaden their professional
opportunities. “The concentration on Health Management is designed to broaden the students’ focus on health care management ().” Courses will include material in leadership theory, the legal and regulatory standpoints in health care, competence planning, community health, and the introduction to health care policy.
A Bachelor of Science in Health Administration provides several job opportunities such as: Office Manager, Nurse Manager, Health and Social Service Manager, Program Manager, Clinical Director, Director of Nursing, Medical Records Manager, Mental Health Program Manager, Nutrition Services Manager, Practice Administrator, as well as an advanced knowledge in the healthcare field to promote exceptional job performance. Graduates will have a strong, developed knowledge in the following areas: Administration and Management—Awareness and understanding of business and management standards implicated in strategic planning, resource distribution, human resources modeling, leadership performance, production methods, and allocation of people and resources. Patient and Personal Service —Awareness and understanding of policies and methods for providing patient and personal services. This includes evaluation of patient needs, fulfilling quality standards for services, and assessment of patient satisfaction. Personnel and Human Resources —Awareness and understanding of policies and procedures for personnel employment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Economics and Accounting —Awareness and understanding of economic and accounting policies and practices, the financial markets, banking and financial analysis. Law and Government—Awareness and understanding of laws, statutes, government regulations, medical ethics. Medical —Awareness and understanding of the knowledge and procedures required to diagnose and treat patients’ illnesses and injuries. “This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures ().” Psychology —Awareness and understanding of human behavior, actions, personality, and learning techniques to be able to properly assess and treat behavioral and mental illnesses. Math —Awareness and understanding of various mathematics and their applications. Public Safety and Security — Awareness and understanding of appropriate equipment, policies, procedures, and actions to support effective local, state, or national security operations for the protection of people, data, property, and institutions.(Medical and Health Service Managers, 2012) Additionally, individuals with a Bachelor of Science and Health Administration will acquire exceptional skills in reading comprehension, communication, active listening, critical thinking, knowledge and understanding in decision making, organization, personal resource management, social awareness, time management, and writing. They will develop a variety of abilities including oral comprehension and expression, problem sensitivity, written comprehension and expression, speech clarity, and deductive and inductive reasoning. Healthcare is one of the leading and greatest growing industries in the United States, expanding the need for highly-qualified individuals to manage medical facilities continue to rise. As a graduate of our Bachelor of Science in Health Administration program, someone can take advantage of this demand as well as their dedication and devotion for helping patients and valuable management skills. Students will develop healthcare-specific, business management strategies which can be applied to enhance and improve the success in our organization. With a Bachelor’ s Degree of Science in Health Administration students and employees can apply their management and healthcare proficiencies to successfully help patients. Students who are provided with tuition assistance must remain employed with our organization while in school, as well as agree to further their career with us in an appropriately arranged time frame. As a result, our healthcare organization to have the ability function at its highest performance, it is vital that it is managed proficiently.
References:
Lazar, Irwin., & Trost, K. (2009). Unified Communications for Healthcare. Nemertes Reseach, (), . Retrieved from http://es.aspect.com/Documents/Papers/Aspect-UC-Healthcare-WP.pdf
University of Phoenix.com (2006-2012).
Bachelor of Science in Health Administration with a concentration in Health Management
. Retrieved fromhttp://www.phoenix.edu/programs/degree-programs/nursing-and-health-care/bachelors/bsha-hm/v003.html
Medical and Health Services Managers . Bureau of Labor Statistics, U.S. Department of Labor.
Occupational Outlook Handbook, 2012-13 Editions
. Retrieved fromhttp://www.onetonline.org/link/summary/11-9111.00
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