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Write a report explaining the role of communication and interpersonal interactions in the Health & Social Care Context. | | | 3/10/2012 |
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In this report I will be explaining communication, how we communicate effectively and the importance of this in a health and social care environment.
Communication is the actions we use to transfer information from one place or person to another. Although this is a simple definition, communication has various categories and is a much more complex subject. We use techniques known as interpersonal skills in order to communicate and maintain effective relationships. These can be portrayed in many different ways as there are many different types of communication. In particular health and social care professionals need to maintain excellent communication skills whilst dealing with service users and colleagues. This is why it is important to understand and learn the practical skills needed. Argyle’s six core communication cycle is aimed at effective communication, and the two main forms of communicating are verbal and non verbal.
Verbal communication is the ability to communicate effectively through the spoken word. When using verbal communication in a health and social care environment it is important to speak clearly, in the correct tone using the correct language and to know your audience. For example when speaking to a service user you would speak clearly without any barriers in a language that they understand, and would not use jargon that would intimidate them. Were as when speaking to other colleagues this would be different, jargon and slang can be used as these will be interpreted differently by someone who understands. In class we used different role play scenarios to examine verbal communication and realise the importance of this when we become health care workers. We set up group discussions and made notes on this. We concluded that group discussion only work well if every member of the group
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In this report I will be explaining communication, how we communicate effectively and the importance of this in a health and social care environment.
Communication is the actions we use to transfer information from one place or person to another. Although this is a simple definition, communication has various categories and is a much more complex subject. We use techniques known as interpersonal skills in order to communicate and maintain effective relationships. These can be portrayed in many different ways as there are many different types of communication. In particular health and social care professionals need to maintain excellent communication skills whilst dealing with service users and colleagues. This is why it is important to understand and learn the practical skills needed. Argyle’s six core communication cycle is aimed at effective communication, and the two main forms of communicating are verbal and non verbal.
Verbal communication is the ability to communicate effectively through the spoken word. When using verbal communication in a health and social care environment it is important to speak clearly, in the correct tone using the correct language and to know your audience. For example when speaking to a service user you would speak clearly without any barriers in a language that they understand, and would not use jargon that would intimidate them. Were as when speaking to other colleagues this would be different, jargon and slang can be used as these will be interpreted differently by someone who understands. In class we used different role play scenarios to examine verbal communication and realise the importance of this when we become health care workers. We set up group discussions and made notes on this. We concluded that group discussion only work well if every member of the group
Bibliography: www.argylecommunication.com www.counsellingcentral.com Class Notes BTEC Health & Social Care Level 3 Book 1