describe the factors that influence communication
Task 1: communication methods used in health, social care and early years settings and making communication a positive experience
Introduction
Health and social care professionals need good communication skills to develop positive relationships and share information with people using services. They also need to be able to communicate well with people’s families and/or carers and their own colleagues and other professionals. It is important therefore, if you are considering a career in health and social care, to gain the knowledge, understanding and practical skills needed to develop effective interpersonal skills.
There are several different forms of communication used in a health and social care environment. This unit looks at verbal and non-verbal communication methods. You will gain an understanding of the communication cycle, looking at how to make sure that communication is effective and messages understood at each stage. You will be given the opportunity to observe and discuss communication methods used by professionals – skills which you will practise and refine. You will then demonstrate your communication skills in both one-to-one and group situations.
Different types of communication
One-to-one communication
One-to-one means one person communicating with another person with no other people joining in. for example if you walk into a one-to-one job interview, the interviewer may say something like, ‘Good morning, my name is … Please taking a seat. Did you find us all right?’ This is to make you feel relaxed and less nervous so you feel more confident and do your best. If you walked in and they immediately said, ‘Sit down. Tell me why you want this job’, you would be sitting down and starting to answer questions instantly so would be very on edge. It is the same in any conversation; it is important to create the right feeling by being Group communication
Group communication is harder because it only works properly if everyone
Introduction
Health and social care professionals need good communication skills to develop positive relationships and share information with people using services. They also need to be able to communicate well with people’s families and/or carers and their own colleagues and other professionals. It is important therefore, if you are considering a career in health and social care, to gain the knowledge, understanding and practical skills needed to develop effective interpersonal skills.
There are several different forms of communication used in a health and social care environment. This unit looks at verbal and non-verbal communication methods. You will gain an understanding of the communication cycle, looking at how to make sure that communication is effective and messages understood at each stage. You will be given the opportunity to observe and discuss communication methods used by professionals – skills which you will practise and refine. You will then demonstrate your communication skills in both one-to-one and group situations.
Different types of communication
One-to-one communication
One-to-one means one person communicating with another person with no other people joining in. for example if you walk into a one-to-one job interview, the interviewer may say something like, ‘Good morning, my name is … Please taking a seat. Did you find us all right?’ This is to make you feel relaxed and less nervous so you feel more confident and do your best. If you walked in and they immediately said, ‘Sit down. Tell me why you want this job’, you would be sitting down and starting to answer questions instantly so would be very on edge. It is the same in any conversation; it is important to create the right feeling by being Group communication
Group communication is harder because it only works properly if everyone