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LO1 Understand different food and beverage production and service systems

1.1 discuss the characteristics of food production and food and beverage service systems
Food production: systems eg traditional, batch cooking, call-order, centralised, assembly kitchens, sous-vide, cook-chill, cook-freeze
Service: systems eg table service, counter service, a la carte, table d’hote, silver service, family service, plate service, gueridon service, specialist food service systems

1.2 discuss factors affecting recipes and menus for specific systems
Recipe and menu factors
1. recipe suitability and modification
2. customer perceptions
3. choice of products
4. flavour and appearance of dishes
5. nutritional value

1.3 compare the cost and staffing implications for different systems
Cost implications
1. system costs
2. equipment
3. staff
4. products
Staffing implications
1. system skills and de-skilling
2. job specifications
3. training
4. levels of output

1.4 justify the suitability of systems for particular food and beverage outlets
Application: within the hospitality industries eg hotels, restaurants, pubs, clubs and nightclubs, contract food services, hospitality services, membership clubs, events and specialist operations, banqueting, fast food, in-flight catering

LO2 Understand the financial controls used in food and beverage operations

2.1 discuss the use of financial statements in food and beverage operations
Financial statements
1. dish costing sheets
2. cost statements
3. operating statements
4. variance analysis
5. sales records

2.2 demonstrate the use of cost and pricing processes
Costs and pricing
1. dishes
2. menus
3. beverage lists
4. sales mix
5. net and gross profit
6. fixed, variable, direct, indirect cost; cost elements
7. VAT
8. discounting

2.3 analyse the purchasing process
Purchasing process
1. requisition of equipment and supplies
2. purchasing options
3. purchase specifications

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    References: and bibliography Clark, G and Johnston, R (2005). Service operations management: improving service delivery. 2nd ed. Harlow: Financial Times/Prentice Hall. Jayawardena, C. (1994). 'Service Concepts '. In: R Kotas and C Jayawardena Profitable food and beverage management . London: Hodder&Stoughton. pp. 170191. The Nando 's story. (2010). The Nando 's story. Available at: http://www.nandos.co.uk/default/ABS8/The_Story.html. Accessed on 07 December 2010. Additional reading Cousins, J.A. (2002). Food and beverage management. 2nd ed. Harlow: Pearson Education Limited. Jones, P and Merricks, P (1994). The Management of foodservice operations. London: Cassell Khan, M.A (1991). Concepts of foodservice operations and management. New York, London: Van Nostrand Reinhold. Lovelock, C; Vandermerwe, S; Lewis B (1999) Services Marketing: A European Perspective, London: Prentice Hall. Lundberg, D E. (1993). The restaurant: from concept to operation. 2 nd ed. New York: Wiley&Sons, Inc. Mintel. (2009). Restaurant Service Trends – UK September 2009. Available at: http://0academic.mintel.com.emu.londonmet.ac.uk/sinatra/oxygen_academic/search _results/show&/display/id=440640 Accessed on 07 December 2010. Slack, N; Chambers, S; Johnson, R (2004), Operations Management, 4 th ed. London: Pearson Higher Education Wright, J.N. (1999). The management of service operations. London: Cassell. Yeoman, I (2000). Yield management. 2nd ed. London:Continuum.…

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