where I would talk to and assist in caring for the service users. It was at this placement that I discovered the importance at providing support to people who may be feeling confused or distressed‚ particularly individuals with dementia. As a nurse this is an important skill to have. Initiative is another of these skills‚ in which I developed during my second placement at a specialist support centre for adults with learning disabilities. The service users there had various disabilities and needs
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INTRODUCTION In this essay‚ I will reflect upon my practice placements and discuss my development in relation to professional/ethical practice‚ care delivery‚ care management and personal/professional development. These are the four domains related to the learning outcomes required by the Nursing and Midwifery Council (NMC‚ 2004)) for entry in to the professional register. They are all concerned with promoting high standards of professional practice and good quality of patient’s care. I will also reflect upon
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Our Public Services have a vast varied role to play in the world. A human right is a right which is believed to belong to every person. Often they held to include the right to life and liberty‚ freedom of expression and equality before the law. In most independent countries‚ citizens have the right to do anything unless the law specifically prohibits it. There are many arrangements that set out the rights nations should have the funds for their residents‚ such as the Geneva Convention which is divided
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Quality service assignment The HIQA is the independent authority‚ established in May 2007 to provide a high quality and safe care for people and this done by following a standards. These standards apply to all health service sectors‚ whether they are run by public‚ private or voluntary organizations. They give the service provider a framework to develop person centred care and this can be achieved by managing resources effectively‚ good leadership and experienced staff. People in a health care environment
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REFLECTIVE ESSAY 1 1. What leadership style do I use? My subordinates would describe me as a transformational leader. As a transformational leader I am able to be adapt the various leadership style based on my subordinates needs. Additionally‚ I use transactional leadership‚ contingent reward aspect of transactional leadership I use as a tool to motivated the instructors that are extrinsically motivated. I do feel my leadership style is very effective because of the feedback I have received.
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The Gaps Model of Service Quality Chapter2-1 2 The Customer Gap – Gap 5 The Provider Gaps: Gap 1 – The Listening Gap not knowing what customers expect Gap 2 – The Design and Standards Gap not having the right service designs and standards Gap 3 – The Performance Gap not delivering to service standards Gap 4 – The Communication Gap not matching performance to promises Putting It All Together: Closing the Gaps McGraw-Hill/Irwin Copyright © 2009
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Introduction to Psychology APSS111 Reflective journal (1) Name: Zhang Jing Yi ID: 12133456d Among all the subjects and disciplines throughout the history of human beings‚ I believe psychology could be recognized as one that holds together the three attributes of complex‚ fun and amazingly close relations with life. The use of the word “amazing” stems from the initial impression I had on psychology before I set out the journey to know about it and I barely thought those theories
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Total Quality Management in the Xerox Corporation By: Jennifer Zook Total Quality Management (TQM) is a term used to define quality programs corporations use to help increase the profit share and the customer relations of the corporation. Total Quality Management can consist of different programs that different companies use to obtain the results of customer satisfaction‚ better quality products‚ and a decrease in the defects of the products. Total Quality Management in the Xerox Corporation includes
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Service-quality dimensions Although there is general agreement that service quality has many dimensions (Gro¨nroos‚ 1982‚ 1990; Berry et al.‚ 1985; Parasuraman et al.‚ 1985)‚ there is no consensus on the exact nature and content of these dimensions (Brady and Cronin‚ 2001). Lehtinen and Lehtinen (1982) defined service quality in terms of physical quality‚ interactive quality‚ and corporate (image) quality. Physical quality relates to the tangible aspects of a service. Interactive quality refers
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measurement systems developed to replace or serve as a supplement to historical cost accounting. However it is not possible‚ at present‚ to state which system‚ if any‚ is likely to replace the historical cost system. Perhaps the most notable system is Continuously Contemporary Accounting (CoCoA)‚ proposed by Australian researcher‚ Raymond Chambers. Chambers quoted “…that thousands of shareholders had lost millions of dollars on security investments made on the basis on out-of-date information or on fiction
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