1. What is the most important aspect of culturally sensitive human services practice? Being culturally sensitive and being culturally competent lie hand in hand. Being culturally competent means being able to combine sensitivity and knowledge. Being able to do this will bring a more appropriate way of communication. So it is more important to be able to combine being sensitive about a person’s culture but still have knowledge about their culture so that you are being sensitive not ignorant. 2. What
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BAYAN TELECMMUNICATION SERVICE QUALITY AND CUSTOMER CARE A Marketing Research Presented to the FACULTY OF THE COLLEGE OF BUSINESS ADMINISTRATION University of Mindanao Davao City Submitted by Nicolle Shane P. Catabay Rachel Jay B. Adlaon Odessa M. Eding Pip D. Coñate August 2011 TABLE OF CONTENTS Pages Title Page i Approval Sheet ii Acceptance Sheet iii Table of Contents
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Identify and discuss the significance and relevance of minimizing Quality Gaps in developing a positive Service Culture and meeting and exceeding Customer expectations of Good service. Many customers‚ independent of industry‚ have expectations of the service they want to receive. The rank of their expectations depends on earlier encounters and experience. Providing good service to your customers is essential to a successful business future. Companies within different industries‚ particularly
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the hospital readmissions of a specific patient population. The QSEN competency for my project is quality improvement (QSEN Institute‚ 2014). For this discussion‚ I will review my ICP‚ explain why I selected it‚ discuss my selected organization‚ and provide the proposed solution. The QSEN competency of quality improvement is defined as a process to continually develop and advance the safety and quality of health care systems by utilizing data to observe the outcomes of care methods and implementing
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in Douglas‚ they provide service users with NHS and private dentistry. However they’re only able to provide necessary treatment on NHS such as basic fillings‚ root canal treatment‚ some crown and prosthetic work. There is also an option for private care meaning it will be individual payment. However‚ you’re able to get better service as appointments are made longer making you feel comfortable and relaxed. As a patient you will have a great benefit as you will be provided the newest equipment and
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Unit 1 Assessment Assessment You should use this file to complete your Assessment. · The first thing you need to do is save a copy of this document‚ either onto your computer or a USB drive · Then work through your Assessment‚ remembering to save your work regularly · When you’ve finished‚ print out a copy to keep for reference · Then‚ go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name‚ the course
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Service Quality Group Project 1. What are the main factors that contributed to Banyan Tree’s success? Great experience & expertise of founder Extensive travel experiences‚ sharp observation and superior foresight of Ho Kwon Ping‚ founder of Banyan Tree‚ inspired him to bridge the price gap in the hotel industry. Ho foresees that the 21st century will be followed by a greater Asian demand for the industry‚ therefore he created a brand that Asians will like‚ with a strong Asian culture
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Chapter 1: Introduction 1. Value is the customer’s perception of all of the benefits of a product or service weighed against all the costs of acquiring and consuming it. The mileage of a car would be considered as a(n): ANSWER: FUNCTIONAL BENEFITS Value is the customer’s perception of all of the benefits of a product or service weighed against all the costs of acquiring and consuming it. Benefits can be functional (the performance of the product)‚ experiential (what it feels like to use the product)
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In the field of social work practice it is ideal to know and understand the importance of community practice. All social workers should be knowledgeable when it comes to skills needed for community practice. The definition of a community reflects the purposiveness that serves as organizing scheme for social systems theory. Definition of a community: • A community is an inclusive form of social organization that is geographically based and through which most people satisfy their common needs and
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I have chosen to use Donald Schon’s (1983) model of reflective practice to reflect on my experience of leading the change in the school environment. I feel this was the most suitable model as it allowed me to reflect-on-action how I executed the task (Schon‚ 1983). I have been implementing a change in the primary school where I work. As a teaching assistant I feel confident in suggesting changes we could put in place‚ however‚ this project enabled me to enhance my development and initiate a change
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