"A study of bpo industry with reference to employee attrition and retention" Essays and Research Papers

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    A SUMMER TRAINING PROJECT REPORT ON “ A Study Of Employee Retention Techniques At Indian Railway” Submitted in the partial fulfillment for the award of Degree of Bachelor in Business Administration 2011-13 UNDER THE GUIDANCE: SUBMITTED BY: Ms. Hema Kataria NRANAJAN KUMAR SINGH FACULTY (Management)‚ CPJCHS ENROLLMENT No. 12921501710

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    CHAPTER ONE Introduction The Nigerian banking industry is one of the most dynamic and competitive industries in the Country. The banking industry has transformed rapidly in the last ten years‚ shifting from transactional and customer service-oriented to an increasingly aggressive environment in which competition for revenue is top priority. The Nigerian Bank can now fit into the global definition of bank. Consolidation of the Nigerian Banking sector is one of many reforms of the Gen. Obasanjo

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    Infosys BPO- Operation strategy case analysis Table of Contents Introduction 3 Problem Analysis 3 Possible solutions 4 Case 1 : Dedicated resources for each queue 4 Case 2 : Common pool of resources for each stage 5 Case 3 : Dedicated resources for simple and complex processes 6 Case 4 : Common pool of all queues 6 Observations 7 Assumptions 7 Pricing strategy 8 Productivity Improvement Estimation 8 Recommendations 9 Action Plan 9 Introduction Indian BPO industry has

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    store. Thus‚ greater working memory capacity also means greater ability to use attention to avoid distraction. Zhang and Simon’s (as cited in Chen & Cowan‚ 2009) study proposes that chunk limits and length limits always operate together in recall‚ and that both are factors in influencing performance. However‚ other studies concerning free and serial recall of lists suggest that chunk and length constraints may operate under different circumstances (Chen & Cowan‚ 2009). According

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    CHAPTER : I INTRODUCTION Information technology industry has become one of the most robust industries in the world and it has become an integral part of every major global industry. The Information Technology Association of America (ITAA)explain the information technology as ”encompasses all possible aspects of information systems based on computer “. The Indian Prime Minister Dr. Manmohan Singh has given a call to make India an information technology super

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    Government has allocated some loans for students to further their studies at a higher level‚ for example PTPTN loan. PTPTN loan is a system that can help student to minimize them use of their own money on expenses. Definitions of PTPTN loan is a special fund established under auspices of the Ministry of education. Besides that‚ the objectives of PTPTN is for offering educational loans to all eligible Malaysian students pursuing their tertiary studies at selected institutions of higher learning in country.

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    ca/web/units/psych/likely/headlines/ Pereira‚ Marcos E. (date unknown). "TimeLine of psychological ideas." [online] Available: http://share.geocities.com/Athens/Delphi/6061/en_linha.htm Psychology 7‚ updated edition John W. Santrock Psychology;An Introduction. Third Edition Study guide

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    Abstract : Employee attrition is a very big problem not only in India but also in other countries too. Attrition rate is increasing day by day. Attracting and retaining the best and brightest employees is a daily struggle for most human resources professionals. Companies that try to recruit candidates with salary‚ benefits and other job-specific dimensions alone have missed the point. These attributes are easily matched by the competition. Employer branding is the development and communication of

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    Problem Statement Recruitment and retention of Chief Executive Officers has been at the heart of businesses since the 1980’s according to Fulmer. However escalating executive compensation has limited the abilities of some businesses to recruit and retain employees. According to Fulmer the problem began over time with companies willing to hire from outside the company which in turn creates “greater demand for external hires to more job opportunities for sitting executives” (Fulmer 2009). With

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    I. BACKGROUND Nowadays‚ although recruiting is concerned with external as well as internal sources of employees‚ much of strategic focus is on external recruiting (Angelo S. DeNisi‚ Ricky W. Griffin. 2005. Human Resources Management 7th edition). Therefore‚ Human Resources Managers always seek for the most effective way to fill important jobs and recruit new people who are both interested and capable of working for the company. TRG International is not an exception in the

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