OVER VIEW OF BPO 1 2. BPO TERMINOLOGY 11 3. ORGANIZATION STRUCTURE OF BPO INDUSTRY 14 4. RATIO OF MANPOWER IN BPO INDUSTRIES 15 5. COMPETENCIES REQUIRED FOR DIFFERENT DEPARTMENT 24 6. CAREER PLANNING / GROWTH OF BPO 25 7. PERFORMANCE MANAGEMENT SYSTEM OF BPO 34 8. SUCCESSION PLANNING OF BPO INDUSTRY 46 9. REWARDS AND RECOGNITION IN BPO INDUSTRY 50 10. CHALLENGES FOR HR IN BPO INDUSTRY 64 11. CONCLUSION 74 1. OVER VIEW OF BPO The concept
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------------------------------------------------- Benefits and limitations of bpo ------------------------------------------------- An advantage of BPO is the way in which it helps to increase a company’s flexibility. However‚ several sources[which?] have different ways in which they perceive organizational flexibility. Therefore business process outsourcing enhances the flexibility of an organization in different ways. Most services provided by BPO vendors are offered on a fee-for-service basis[citation needed]
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Attitude Problem: Most of the employees in the BPO industry are youngsters who lie in the age group of 20-35 years. Many of them used to be in college or graduate pass outs that use to join a BPO for part time earning and to cover their sundry expenses. These people generally are apathetic about the company’s culture and often create nuisances which disrupt the very decorum of the company. Some of the key outcomes of this behaviour are: Misuse of freedom and indiscipline: The trend set by
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Synopsis BPO‚ Inc. is a professional service organization that offers clients a range of services from risk management and insurance to management consulting. The company has grown and profited from the developing trend in the 90’s and 2000’s of companies outsourcing business processes‚ such as human resources and claims processing. Presently‚ BPO has launched a six sigma initiative to identify areas for process improvement and financial savings in the Human Resource Outsourcing department. Concurrently
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Formulating Problem Statements: Using Audience Awareness to Contextualize Your Research Goals A persuasive problem statement consists of three parts: 1) the ideal‚ 2) the reality‚ and 3) the consequences for the reader of the feasibility report. Well constructed problem statements will convince your audience that the problem is real and worth having you investigate. Your strategy is one of contrast: by situating the the ideal scenario next to the situation as it exists‚ you can not only
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Service Level Agreements Contract and Performance Management CORE: Nov. 2011 Intellectual Property of the Centre for Outsourcing Research and Education (CORE). May be used with permission of CORE. Agenda – Service Levels for BPO Preliminary Matters Use of Weighting Factors Use of Severity Levels Use of the Balanced Scorecard CORE: Nov. 2011 Service Level Agreements 2 Preliminary Matters for All BPOs Precisely define the services to be provided (the “Services”) Since not practical to measure
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Problem Statement Survey Arthur Problem Statement Survey In today’s society a recession seems to happen at least once every decade. Each time a recession happens the unemployment rate goes up sky high and companies drop like flies and start filling bankruptcy. Small and large companies alike seem to always layoff staff in order to resolve their shortcomings in finances. This maybe a result of the recession or it could be an effort to take advantage of the recession label and clean house within
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BPO Industry in India – A Report Posted on January 10‚ 2013 Written by Webmaster Leave a Comment India is one of the most favored destinations for BPO services because of the quality rendered among other factors. The BPO industry is the fastest growing segment of the ITES sector in the country. There are a few factors like economic advantage‚ economy of scale‚ superior competency which makes the BPO industry more viable when compared to other outsourcing countries. The BPO sector which took root
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1. How has the global economic downturn‚ discussed in the opening profile and throughout this chapter‚ impacted jobs outsourcing in the BPO industry? Since the mid-1990s Business process outsourcing (BPO) firms have been one of the largest job creators in India. Key factors why India became so popular concerning outsourcing are the educated‚ young and english speaking population‚ high-end telecom‚ a good infrastructure‚ strong quality orientation within the industry and India‘s location on the
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gave a new scope of business and many independent companies are emerging and offering its specialized services to firms who are outsourcing their jobs. BPO IN INDIA Nasscom-McKinsey report advocated the “India offshore model”‚ which very much signifies the role India is playing in this business. Indian business process outsourcing (BPO) and call centre companies- or –ITES – are coming of age. Even as a debate rages in the US on the pros and cons of outsourcing‚ a “new supply chain of expertise”
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