employees in BPO Manoj Mathew * What is MANAGEMENT Management is the process of designing and maintaining an environment in which individuals‚ working together in groups‚ efficiently accomplish selected aims * Characteristics of Management * Goal Oriented : It coordinates the efforts of workers to achieve the goal of the organization * Result through others : The Manager cannot do everything themselves‚ they must motivate the subordinates for the accomplishment * System of Authority
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��������������������������� ������������������� INSPIRES EQUALITY ��������������������������������������������� �������������������������������������� Good Practice Guide Equal Opportunities Company Warsaw 2007 �is publication has been prepared as part of the Gender Index Project‚ financed in part by the European Social Fund – EQUAL Community Initiative Programme. �e opinions presented do not necessarily reflect the official position of the United Nations‚ any countries currently
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Domestic BPO Market Advance Program in Strategic Management Project on Effective Strategies in Domestic BPO Market Project Team Members Mohammad Mohsin Chakradhar Nalam Hemant Kewalya Mohd Anwar Pasha APSM Batch 03 -1- @2010 Indian Institute of Management Calcutta APSM Project – Effective Strategies in Domestic BPO Market Table of Contents 1. 2. ABOUT THE STUDY ------------------------------------------------------------------------------------------------3 DOMESTIC BPO MARKET
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Global BPO Market 2014-2018 BPO is a segment of outsourcing‚ which consists of subcontracting the business processes of an organization to a third-party vendor that has expertise in required domains. It is an effective strategy of delegating one or more business activities to external companies (vendors)‚ which‚ in turn‚ administer and manage the selected activity‚ based on defined and measurable performance criteria. It helps clients to increase their operational efficiency‚ concentrate on their
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Tecnovate: Challenges of BPO Performed by BPM team: Anna Bachurina Anastasia Baulina Agnessa Shpakova Maxim Peskin Vladimir Maksimov Agenda • • • • • • Current situation Analysis Trends and risks BPO: value chain viewpoint Strategic opportunities Implementation: framework and issues Where we are: brief BPO markets expanding‚ new opportunities are tempting: – What are the core competencies we rely on? – How to use them efficiently? – Do we enter new segments or focus
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Infosys BPO- Operation strategy case analysis Table of Contents Introduction 3 Problem Analysis 3 Possible solutions 4 Case 1 : Dedicated resources for each queue 4 Case 2 : Common pool of resources for each stage 5 Case 3 : Dedicated resources for simple and complex processes 6 Case 4 : Common pool of all queues 6 Observations 7 Assumptions 7 Pricing strategy 8 Productivity Improvement Estimation 8 Recommendations 9 Action Plan 9 Introduction Indian BPO industry
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A Study on the Worklife of BPO Employees and the various Human Resource Practices in a BPO - A Case Study of Convergys Introduction Striking a balance is the real fulfillment to life. In the rat race of our present day existence‚ especially in the long working hours ethos of our industry‚ we forget to maintain a balance between work and family. The result is devastating: high levels of stress‚ trauma‚ and even nervous breakdowns. The phrase worklife balance was coined in 1986 in USA .Until 1999
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CHALLENGES FACED BY WOMEN – BPO SECTOR In addition to many challenges organizations face in abandoning traditional approaches to managing people as part of adopting an investment perspective to HR‚ there are a number of critical trends affecting the employment relationships that further affect how organizations need to manage their employees. Some of the trends pertain to changes in external environment in the organization and others pertain to ways in which organization respond to such changes
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ATTRITION IN BPO INDUSTRY: A SURVEY REPORT Abstract The BPO industry is undoubtedly considered as one of the biggest fields of employment in India and stands number two worldwide after Philippines. However‚ it is facing a phenomenal increase in attrition rate which is the biggest challenge. The current attrition rate is 55 %. (Source: 13 Oct‚ 2011‚ The Financial Express) as compared to the last year of 51%. Nasscom‚ in a report said that that the outsourcing industry is expected to face a shortage
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Indian BPO Industry: Features‚ Challenges & Remedies | | | | |Call centers are facilities that are specifically set up to manage telephone calls from customers. They are intended to provide orderly cost | |efficient telephone-based services. They serve as the primary telephone interface with customers for specific
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