In this assignment‚ I will be describing the different types of customers you may meet at a superstore and writing about their needs and expectations. Dear Alan‚ In a superstore‚ there are many different types of customers that you may meet‚ in this email; I will be describing the needs and expectations of an Internal Customer‚ a Disabled customer and a young couple with children. For a quick example‚ a standard customer would expect a clean store and friendly staff‚ where-as a disabled customer
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Unit 4: Customer Service Name: Tinaya Bromfield Term: Spring 2017 AC 3.1. Assess sources of information on customer requirements and satisfaction levels Stated by the (businessdictionary.com) customer service are specific attributes and determinations of a decent or administration as controlled by a client. While customer satisfaction is Consumer loyalty is a conceptual idea and includes such components as the nature of the item‚ the nature of the administration gave the environment of the area
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Organisations and Legislation Eleanor Sanderson Introduction In this assignment I am going to talk about the most significant environmental legislations and codes of practice for farmers and land owners. I will also describe the impact of these on farming practices. In this assignment I am going to explain the role of three selected environmental organisations within the agriculture industry. At least one of these will be a government body‚ and another
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Unit 201: SCH 21 - Introduction to communication Outcome 1: 1) Different reasons people communicate: To pass on information To let feelings/emotions known to others To give instructions To make others aware of regulations‚ policies‚ etc To update on situations 2) Effective communication: Effective communication is essential as there is a lot of information needed in care work; eg changes in medication‚ illness since last shift‚ new residents‚ allergies‚ changes in work routine‚ etc. This
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intellectual‚ emotional and social development for each of the life stages of an individual In this task I will be explaining development through five main life stages which are: Conception‚ pregnancy‚ birth and infancy this is 0-3 years old Childhood which occurs from the ages 4-10 years old Adolescence from the ages 11-18 years old Adulthood from the ages 19-65 years old Later Adulthood 65+ During each of these life stages we gain and learn new abilities and information. We also grow and develop
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P3/P4 PLC Eddie Stobart The Eddie Stobart business is unpinned by the company brand‚ people and systems. This is their strategy to keep the business running successful for the next 3 years. The purpose of this strategy is to increase the sea‚ rail and air sectors. Strategic Planning Starting new partnerships with customers to further efficiencies. To take the opportunities‚ as the economy comes out of recession‚ building on our key competitive advantages‚ such as load utilisation and combining our
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Unit 4- Development through the life stages. M1 Task. The Nature and Nurture debate The nature and nurture debate is a debate on whether aspects of your life such as; gender‚ sexuality‚ illness‚ intelligence‚ personality‚ etc. is determined by your genes you get from your parents (nature) or if it is influenced by the environment you are brought up in (nurture). For example‚ you place a monkey and a young child in the same environment would that have an effect on their personality. A biological
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Unit 4: Business Communication Introduction The Organisation I done my work experience at was at Tesco’s. I will be showing you the different types of information they use for there company to excel. Tesco’s is one of the biggest grocery stores which is currently leading in the grocery market. It has now grown and now has different departments to their store e.g. Clothes‚ pharmacy‚ home electrical and etc. Written Information Tesco’s use various types of information‚ written information
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Unit 4 – Keeping children safe E1+D1 Health and Safety at work Act 1974 - The Health and Safety at work Act helps keep the environment safe and secure by making sure that visitors sign in and people who are working in the setting are CRB checked and that gates and doors are securely locked. Control of Substances Hazardous to Health (COSHH) - COSHH helps keep the environment safe and secure by making sure that chemicals are locked away in a lockable cupboards out of reach from the children. Data
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Unit 2 Outcome 1‚ AC 1‚ 2‚ 3- table Complete all columns in the table below. Functions/skills of management Functions/skills of leadership Differences between management and leadership Planning Identifying workloads‚ responsibilities‚ collective goals. Delegating tasks and responsibility and ensuring employees work together to meet personal and workforce goals. Planning Staffing requirements and rota’s Recruitment‚ selection & placement. Training & development. Performance appraisal
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