IIBM Institute of Business Management Examination Paper MM.100 Business Communication Section A: Objective Type (30 marks) This section consists of multiple choices and Short Notes type questions. Answer all the questions. Part one questions carry 1 mark each & Part Two questions carry 4 marks each. Part one: Multiple choices: 1. __________is an essential function of Business Organizations: b. Communication 2. Physiological Barriers of listening are: a. Hearing impairment 3
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Q1.List the importance of effective communication in the workplace. Ans:- Effective communication in the workplace means improving employee communication skills. Effective communication in the workplace is the backbone of any business. Without it‚ an individual could miss out on important opportunities‚ waste time and cause inconvenience to employees and also customers. But not everyone is a born communicator‚ and there is always room to improve. That’s why it’s important to train the staff to
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giving: The difference between China and Australia business communication Report prepared for Maurice Benson‚ Manager‚ International Business Practice Group Prepared by Xuejiao Jia‚ Manager assistant‚ International Business Practice Group Email of Transmittal To: Maurice.Benson@abcd.com.au From: Xuejiao.jia@abcd.com.au Subject: report-commissioned by IBPG Date: 20/10/2014 Dear Maurice Thank you to fix me up with the International Business Program Group. As a new staff‚ this opportunity is
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Audience Characteristics When preparing a presentation concerning sales data to a diverse group of managers‚ sales persons‚ and customers; attention to the differences and similarities of the group need to be considered. The amount of technical information and understanding among the differing groups varies and this requires the ability to formulate a presentation that puts an emphasis on finding the way to communicate the information to each individual within the group that is easily understandable
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Business etiquette in Iceland MULTICULTURAL COMMUNICATION Doing business in Iceland Meeting and greeting The handshake and eye contact You should ensure that you shake hands with all meeting attendees. Ensure that this is coupled with good eye contact and that your handshake is firm. Dressing style Individuals in Iceland take great care over their appearance and it is certainly expected that you should dress smartly for any formal occasion when doing business in Iceland. Communication
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Cross-culture Issues in Business Communication Introduction When travelling in other countries‚ we often perceive differences in the way people live and work. In the United States dinner is commonly eaten around 6.00pm; in Spain‚ it’s not served until 8.00 or 9.00pm. In the United States most people shop in large supermarket once or twice a week; Italians tend to shop in smaller grocery stores nearly every day. Everybody has their own culture so businesspeople must keep in mind of their client’s
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the beginning of this course with regard to the characteristics of leadership I possess. It will explore some of the realities that confront leaders within the healthcare industry. It will examine some of my past experiences‚ personal and professional‚ in order to learn who I am as a leader and where I need to go to be an effective leader. key word: self awareness‚ leadership‚ realities In the 21st century when globalization and open business opportunity among countries has created an atmosphere
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Business Communication Case Study – Harrods Introduction Established in London since 1853 by Charles Henry Harrod‚ Harrods is a department store for luxury branded merchandise. Voted as the ‘Luxury Retailer of the Year 2013’ Harrods has a reputation of always delivering the highest standards of customer service as well as expertise in luxury goods. Harrods is currently owned by Qatar Holdings‚ with the head being Hamad bin Jassim bin Jaber Al Thani‚ a former Prime Minister of Qatar. Harrods was
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In general‚ millennials possess different but unique characteristics compare to past generations. Different characteristics are being identified and how they are different from the other generations. The literature also shows how millennials value their work on various aspect of work and work related outcomes. The identified millennial characteristics will support on how to appraise their characteristics in terms of personal and professional level. It is really challenging when
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TOURO UNIVERSITY INTERNATIONAL ANTHONY ELLIS BUS303 Business Communication MODULE 1 SESSION LONG PROJECT ROUTINE EMAIL DR. CYNTHIA PHILLIPS From: NC1 Ellis‚ Officer Programs Officer (OPO) To: NRD Ohio All Hands Subject: Officer Referrals Just to clarify the process with officer referrals...if you have an applicant that is currently enrolled and attending an accredited 4yr college or university‚ or classified with the education code D‚ K or N‚ they shall be referred
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