The Pratt Truss was designed by Thomas and Caleb Pratt in 1844. It became popular for railway bridges because it made good use of iron. The Pratt has many variations‚ most with their own unique name. For instance‚ the Baltimore‚ Pennsylvania‚ and the Parker are all based off the Pratt. Pratt Truss How the forces are spread out Here are two diagrams showing how the forces are spread out when the Pratt Truss is under a load. The first shows the load being applied across the entire top
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Why Teams Don’t Work An Interview with J. Richard Hackman by Diane Coutu * Comments (3) * * | | | | | | | | | | | | | | | | | Related Executive Summary Also Available * Buy PDF Over the past couple of decades‚ a cult has grown up around teams. Even in a society as fiercely independent as America‚ teams are considered almost sacrosanct. The belief that working in teams makes us more creative and productive is so widespread that when faced
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[pic] [pic] Preparing for the District Public Speaking Festival [pic] [pic] Table of Contents This resource is specifically designed to help teachers prepare for the District Public Speaking Festival. A separate resource‚ entitled Informal and Formal Speaking Experiences‚ is available through Winslow Centre. It is our hope that a formal speech is only a part of the oral presentation work students
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EFFECT OF AFTER SALE SERVICES ON CUSTOMER SATISFACTION AND LOYALTY IN AUTOMOTIVE INDUSTRY OF ETHIOPIA BY KINDYE ESSA MUSTOFA ADDIS ABABA UNIVERSITY COLLEGE OF MANAGEMENT‚ INFORMATION AND ECONOMICS SCIENCE MASTER OF BUSINESS ADMINISTRATION PROGRAM August 2011 EFFECT OF AFTER SALE SERVICES ON CUSTOMER SATISFACTION AND LOYALTY IN AUTOMOTIVE INDUSTRY OF ETHIOPIA A Thesis Submitted to the School of Graduate Studies of Addis Ababa University in Partial Fulfillment to the Requirements
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Customer Satisfaction Satisfaction is a person’s feeling of pleasure or disappointment resulting from comparing a product’s perceived performance in relation to his/her expectations. Short of expectation = Unsatisfied customer Matches expectation = Highly satisfied customer A short of expectation means an unsatisfied customer while a matched expectation means a highly satisfied customer. Customer satisfaction is the relationship of perceived performance to expectation. It is a form of expectation
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CRM at Minitex CRM stands for Customer Relationship Management. It is a strategy used to learn more about customers ’ needs and behaviors in order to develop stronger relationships with them. It plays an important role in understanding customer’s needs by gathering the information about the customers that helps in marketing and selling the company’s products. With an effective Customer Relationship Management strategy‚ an organization can increase revenues by providing better services and selling
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Considerations and Opportunities for Building a Farm-Based Anaerobic Digester System in Ontario Don Hilborn‚ Engineer‚ By-Products & Jake DeBruyn‚ Engineer‚ New Technology Integration INTRODUCTION Anaerobic digester (AD) systems produce electricity and heat from the biogas produced from organic inputs. Farm-based AD systems represent a significant opportunity for farmers to capture new value from agricultural product and byproducts‚ and from some off-farm organic inputs. As farm-based
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ABSTRACT Customer and customer loyalty have an increasing importance in today’s competitive world. The companies follow customer share intelligence instead of market share intelligence. The most used method for this is information technology based customer relationship management. In this paper it is examined the factors that affect this loyalty‚ the place of information technology based customer relationship management variables such as club cards‚ calling centers and web sites
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satisfaction is a central concept in modern marketing thought and practice. Referred to many as the "marketing revolution" of the 1970s‚ a sudden shift toward customer-oriented marketing became the newest "trend" in business—and it has held its ground since: Business starts with the customer. Customer satisfaction matters. It matters not only to the customer‚ but even more so to the business because it directly impacts a company’s bottom line profits. The marketing concept emphasizes delivering satisfaction
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A SUMMER TRAINING PROJECT REPORT ON “CUSTOMER SATISFACTION ON ICICI BANK” Submitted in the partial fulfillment for the award of Degree of Bachelor in Business Administration 2010-13 UNDER THE GUIDANCE : SUBMITTED BY: Ms.Sonia Arora Jacob Varghese FACULTY (Management)‚ CPJCHS Enroll.No.-10421501710 BATCH NO.- 2010-13 CHANDERPRABHU JAIN COLLEGE OF HIGHER STUDIES & SCHOOL OF LAW An ISO 9001:2008 Certified Institute
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