CUSTOMER SATISFACTION AND LOYALTY IN LOGISTICS SERVICES @ DHL EXPRESS (I) PVT LTD A PROJECT REPORT Submitted in Partial fulfillment of the degree of requirement for the award of MASTER OF BUSINESS ADMISTRATION (Marketing & HR) Submitted by GAURAB DUTTA Registration No: P07BA126 Under the guidance of Dr. S. Lalitha Prof. in Management Studies BHARATH UNIVERSITY SCHOOL OF MANAGEMENT STUDIES Chennai 600073 India May 2009 School of Management Studies 173‚ Agaram
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or "e-Commerce" E-commerce covers online processes that touch customers‚ suppliers and external partners‚ including sales‚ marketing‚ order taking‚ delivery‚ customer service‚ purchasing of raw materials and supplies for production. More sophisticated system such as flight and hotel reservation system. e-Commerce breaks into two components: Online Shopping - the scope of information and activities that provides the customer with the information they need to conduct business with you and
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your name‚ the course title and the Unit and Assessment number. Please note that this Assessment document has 12 pages and is made up of 5 Sections. Name:Jan Doherty Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation
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Levy‚ Karyne. "Virgin America Wants To Turn Boring Plane Flights Into Awesome Networking Sessions." Business Insider. Business Insider‚ Inc.‚ 12 Feb. 2014. Web. 12 Feb. 2014. . This article in Business Insider directly pertains to Virgin America‚ an airline company‚ who is trying something new with their passengers. Virgin America acknowledges that every time you are on a plane it is at best a very leisurely experience but many times air travel involves frustrating limitations for the passenger
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Customer Service Assignment Nicole Bates FETAC LEVEL 5 Customer Service Collection of Work Consumer Legislation Assignment (20%) Brief: 1. Identify the key elements of consumer legislation associated with your industry. 2. Identify the functions of associated regulatory organisations. 3. Explain the applicable standard/rating systems. I declare that this work is my own. Signed ______________________________________ PPSN:_______________________________________
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Decision Support Systems 52 (2012) 645–656 Contents lists available at SciVerse ScienceDirect Decision Support Systems journal homepage: www.elsevier.com/locate/dss Assessing the effects of service quality and justice on customer satisfaction and the continuance intention of mobile value-added services: An empirical test of a multidimensional model Ling Zhao a‚ Yaobin Lu a‚⁎‚ Long Zhang a‚⁎‚ Patrick Y.K. Chau b a b School of Management‚ Huazhong University of Sci. and Tec. Wuhan 430074
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BENEFITS OF GREEN BUILDINGS OVER CONVENTIONAL BUILDINGS ECONOMIC BENEFITS: Green buildings save money because they conserve resources and enhance efficiency by: * Using natural insulation such as roof gardens * Using technology such as solar panels‚ fuel cells‚ and photovoltaics * Conserving water and reducing runoff using solar water heating‚ contour landscaping‚ and water-conserving or water-recycling appliances * Maximizing energy conservation and efficiency by optimizing
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Page 36 Buyer’s Remorse- Buyer’s remorse is the sense of regret after having made a purchase. Getting the customer committed- Physically getting/ making a customer feel committed‚ before the actual commitment. Ice Breaker- Something done or said to help people to relax and begin talking at a meeting‚ party etc. Organization Culture- Is the behaviour of humans who are
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assortment of groceries‚ fruits and vegetables‚ cosmetics‚ electronics‚ bakery items‚ flowers and much more. My current team is ‘Consumer’ . It is associated with providing resources for all consumer (Customer) based requirements. My project is required by for automated integration of freebies in the customer cart based on a Rule engine. A rule engine is a software component that allows non-programmers to add or change business logic
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Implementation of Industrialised Building System (IBS) in School Projects in Malaysia. OVERVIEW OF THE TITLE The Malaysian construction industry is undergoing a transitional change from an industry employing conventional technologies to a more systematic and mechanized system employing the latest computer and communication technologies (Haron et al.‚ 2005). Industrialised Building System (IBS) is a construction technologically advanced which produced prefabricated building components where it is assemble
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