Types of companies which are most likely to adopt cloud-based ERP and CRM software services will be companies that want to cut IT staff cost. With CRM and ERP‚ a business can be up and running with the software quickly which less need for in-house IT staff or high levels of technical skills‚ and things like security and upgrades are looked after by the vendor. This is because the difference between cloud and on-premise is that cloud-computing makes your software an operational expense rather than
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Branded vs. De-branded: Customer Experiences at Ikea and Staples By Sampson Lee‚ G-CEM I recently had two unpleasant buying experiences. One was at Ikea‚ where I went to buy office furniture‚ and the other one was at Staples‚ whose online store I visited to buy a magazine rack. Every time I shop at Ikea‚ I swear I won’t be back again. But I keep coming back. On the contrary‚ it seems unlikely I will buy again at Staples. Why‚ if both delivered unpleasant experiences‚ does Ikea still win my
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1. How did the DTIS CRM team change the business process for dealing with abandoned vehicles in San Francisco? How did the old business process work‚ and what kinds of problems arose? Why was it necessary to change the business process before developing a new CRM system? They redesigned the business processes in a way that instead of the old voicemail system‚ people with complaints now could still call the old number‚ but would be helped by a person so complaints would be dealt with immediately
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A COMPARATIVE STUDY BETWEEN AIRTEL AND VODAFONE USERS IN CITY OF MUMBAI. The Indian telecommunications Network with 250m telephone connections is the fifth largest in the world and is the second largest among the emerging economies of Asia. Today it is the fastest growing market in the world and represents unique opportunities for UK companies in the stagnant global scenario. Tele-density‚ which was languishing at 2% in 1999‚ has shown an impressive jump to 9.5% in 2006 and 10.5% in 2007 and is
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investments that have impacted financial performance and caused organizational disruption. In addition‚ it is not clear that all of Moore’s known issues related to customer retention and satisfaction will be addressed by the Customer Relationship Management (CRM) under consideration. Problems and Challenges faced: 1. Share of wallet of current customers was not close to 100% due in part because the company did not offer capital goods and has a relatively smaller product range as compared to the larger competitors
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“BHARTI AIRTEL” Name of the student | PG Roll No: | Aditya Kaushik | PG20112204 | Biswajyoti Mohanty | PG20112059 | Charu Mishra | PG20112009 | Ekta Chaudhary | PG20112100 | Mohit Gupta | PG20112040 | Nitesh Omray | PG20112084 | Sriprakash | PG20112085 | Yatin Bhatia | PG20112061 | Submitted to | Mrs. Poonam nair | Subject | Customer Relationship Management | Submitted on | 22-11-2012 | Marks Allotted | | Remarks(if any) | | Introduction Bharti Airtel Limited
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Business Management Old No.20/ New No. 65‚ Habibullah Road‚ T Nagar‚ Chennai 600017‚ India CONTENTS Certificate 3 Acknowledgment 4 Introduction to CRM 5 Objectives 7 Company Overview 8 • Product 9 • Corporate Structure 11 • AIRTEL Enterprise Services 11 Methodology 15 • Primary Data Sources 15 • Secondary Data Sources 15 Analysis 16 • SWOT Analysis
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Impact of Service Quality on Customer Satisfaction of Mobile Users – A Case Study of Airtel ISSN 2319-9725 Dr. Rajesh K. Yadav Associate Professor & H.O.D. Department of Management RKDF College of Engineering‚ Bhopal‚ India Mr. Nishant Dabhade Assistant Professor‚ Department of Management RKDF College of Engineering‚ Bhopal‚ India Abstract: Qualitative services deregulation or free competition and new technology have increased competition and widened the range of network services available throughout
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Oligopoly FMCG sector [pic] Submitted By: Saurabh Saini (09927904) Table of Contents 1. Introduction 2. Oligopoly: Some concepts and definitions 3. Introduction There are different types of market orientation in different geographies and for different products or verticals. It can be perfect competition or monopolistic or may be a duopoly. But in the reality‚ probably the most important and common nature of competition and the market structure
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Journal of Economics and Sustainable Development ISSN 2222-1700 (Paper) ISSN 2222-2855 (Online) Vol.2‚ No.4‚ 2011 www.iiste.org Role of CRM in Profitability of Service Organizations: A Case of a Leading Telecommunication Company in Bangladesh Mohammad Mizenur Rahaman (Corresponding Author) Assistant Professor Department of Business Administration Shahjalal University of Science and Technology Sylhet -3114‚ Bangladesh E-mail: mizen.ban.sust@gmail.com Alternative E-mail: mizen_397@yahoo.com
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