Literature Review Mr CRM in Entertainment Services: A Comparative Study Between Inox and Adlabs . The major objective of this research was to determine the factors that constitute the base of customer relationship management (CRM) with respect to two multiplexes in Indore city (Inox and Adlabs). The results of this study can be of use for multiplex as well as single-screen theatres. It can also be perceived as a comparison of multiplex theatres vis-à-vis single-screen theatres. Customer Relationship
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Description of the work: “Airtel Managed Service ". Responsibility on the work: o Migrating Customer Requests from Postpaid Profile to Prepaid Profile‚ Prepaid Recreation Profile‚ Bulk Adjustment and Cos change & FL Midcycle. o Ability to plan in advance and execute it to perfection o Sharing Migration Data with the Spocs. o Analyzing the Provisioning Errors and Rejections o Tracking Circle-Volume and Trend Handling a team of 10 members Airtel Manages Services Handling
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About | Contact | Jobs | [pic] • Search • Lesson Store • Buy Video • Powerpoint • Home [pic][pic] [pic][pic]Services Marketing and the Extended Marketing Mix (7P’s) What is services marketing? A service is the action of doing something for someone or something. It is largely intangible (i.e. not material). A product is tangible (i.e. material) since you can touch it and own it. A service tends to be an experience that is consumed at the point where it is purchased
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Measuring the success of the strategy Vodafone’s sponsorship deal with Manchester United costs Vodafone £30 million over a four year period. Vodafone clearly has to evaluate the effectiveness of this partnership in terms of its own marketing objectives. It does so in four ways: • General awareness is measured through consumer research. For example‚ consumers may be asked questions such as "Did you know that Vodafone sponsors Manchester United?" • The impact of phones and accessories is measured
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KAUSHIK SETH Project Management Office/Business Analyst Executive MBA‚IIM Lucknow-2013 B.TECH(I.T)‚UPTU- 2006 Contact No:+91-8800444797 Skype: kaushik.seth Email: sethkaushik2811@gmail.com : sethkaushik2811@yahoo.com Looking for an opportunity to explore new & challenging opportunities that would facilitate the maximum utilization and application of my interpersonal skills‚functional knowledge‚ analytical abilities in making a positive
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Chapter-1 Introduction 1.1. Executive summary The project aims at studying the customer satisfaction of Reliance communication .The project consists of five sections ‚in which first section deals with introduction and objectives of the company .the second section deals with the study of concept of customer satisfaction it’s importance‚ scope and previous researches on customer satisfaction by various authors .the third section deals with the research methodology
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ASSIGNMENT – 2 OF MGN-502 SWOT Analysis of Idea Cellular Introduction of the company: | Idea cellular‚ a part of Aditya Birla group‚ is one of India’s leading GSM mobile services operator.This telecom company has licenses to operate in all 22 service areas. Presently it is operating in 13 circles. Idea Cellular value-added services like GPRS‚ call conference‚ GSM‚ GPS and also provides customized solutions according to business specific needs.With a customer base
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marketing strategies of Airtel. To evaluate the channels and how they are working. To know whether customer receive the service on time‚ and is it fullfilling their needs to the desired levels. This would help to plan for the better channel and improve CRM activities which assure the customer to be satisfied. 1.2 Objective of the study To study the importance and development of tele–communication industry in today’s scenario. To understand the various Marketing Strategies which Airtel has adopted to survive
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C e n t r e o f M a n a g Core Competence Introduction:core competency is a concept in management theory originally advocated by CK Prahalad‚ and Gary Hamel‚ two business book writers. In their view a core competency is a specific factor that a business sees as being central to the way it‚ or its employees‚ works. A core competency can take various forms‚ including technical/subject matter know-how‚ a reliable process and/or close relationships with customers and suppliers. It may also include
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and long-term? How would you fulfill your fiduciary duties to the company’s shareholders? Canyon Ranch 1. What is the value of customer information to Canyon Ranch? 2. As CIO‚ how would you make the case for customer relationship management (CRM) and business intelligence (BI) systems at Canyon Ranch? 3. What impact would you anticipate these systems to have on the Canyon Ranch strategy and capabilities? 4. What advice do you have for Canyon Ranch executives? Business Intelligence Software
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