COMPARATIVE STUDY OF CUSTOMER SATISFACTION IN INDIAN PUBLIC SECTOR AND PRIVATE SECTOR BANKS 1Puja Khatri & 2yukti Ahuja 1 School of Management Studies‚ Guru Gobind Singh Indraprastha University‚ Kashmere gate‚ Delhi‚ India 2*Jagan Institute of Management Studies‚ 3‚ Institutional area‚ sector – 5‚ Rohini‚ Delhi – 85‚ India ABSTRACT With the advent of liberalization policy and RBI’s easy norms several private and foreign banks have entered in Indian banking sector which has given birth to cut throat
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Implementing a Customer Relationship Strategy" The Asymmetric Impa ’et of Poor Versus Excellent Execution Mark R. Colgate Peter J. Danaher University of Auckland‚ New Zealand The benefits of developing customer relationships are well established. However‚ a well-intentioned relationship marketing strategy may fail because of poor implementation. In this study‚ the authors look at the effects of implementing a customer relationship strategy. Specifically‚ they examine the implementation
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BHARTI AIRTEL Introduction Bharti Airtel is India’s leading provider of telecommunications services. The company has 27 million customers across India. It is a part of Bharti Enterprises‚ which manufactures and exports telecom equipment‚ provides telecom services in Seychelles‚ delivers products and services to telecom carriers‚ offers a range of Customer Management Services (CMS) and exports fresh agricultural products exclusively to markets in Europe and the USA. Business The business has
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Business & Entrepreneurship Assignment for Course: OPS 5095‚ Service Operations Management Submitted to: Dr. Joseph Chavez Submitted by: Xiaoyan Jiang N01438073 Date of Submission: 5/5/2013 Title of Assignment: Commerce Bank CERTIFICATION OF AUTHORSHIP: I certify that I am the author of this paper and that any assistance I received in its preparation is fully acknowledged and disclosed in the paper. I have also cited any sources from which I used data‚ ideas or words
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A study of customer satisfaction with life insurance in Chandigarh tricity. Ads by Google HDFC Life Term Insurance 1 Cr. Life Cover@just रु 24/day. No Medicals upto 75L Cover* Buy Now www.buyhdfcslonline.com Abstract: Over the last few years‚ developments in the insurance sector have resulted in a paradigm shift in the way the business is conducted. Customer servicing today has become the focal point of insurance companies. However‚ there is absolutely no exaggeration in mentioning that the amount
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Business analysis- Foreign banks in China 1. Introduction With the globalization of investment markets‚ foreign banks are seeking opportunity to incorporate in China. Because during global economic crisis‚ most enterprises are facing the low profit problem but China seems to be an exception. China still kept a high rate development for these years. Moreover‚ China is becoming one of the cores of the world’s economy. However‚ the rising prices and market volatility seems to force China in
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Introduction What is bank? Finance is the lifeblood of trade‚ commerce and industry. Now days‚ banking sector acts as the backbone of modern business. Development any country mainly depends upon the banking system. MODERN BANKING: - The banking‚ which was known in various forms and guises in The ancient civilization in various parts of the world did not Coincide with the emergence of the modern Banks. The Banking which had its roots in the flourished culture
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What are the pros and cons of banking regulations stipulated by the central bank? Comment on the statement that regulations imposed on banks should be based on a strategic regulatory framework so as to be disclosed‚ transparent‚ equitable and predictable. -Pros and cons of banking regulations stipulated by the central bank: Pros: Central bank is one of the organizations which is in charge of making and maintaining bank regulation. Regulation helps to protect the public against loss through some
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actors ambivalent to information about certain indicators on intellectual capital?”‚ Accounting‚ Auditing & Accountability Journal‚ Vol. 16 No. 1‚ pp. 31-8. Khanna‚ T. and Palepu‚ K. (2000)‚ “Is group affiliation profitable in emerging markets? An analysis of diversified Indian business groups”‚ The Journal of Finance‚ Vol. 55 No. 2‚ pp. 867-92. Khanna‚ T. and Rivkin‚ J.W. (2001)‚ “Estimating the performance effects of business groups in emerging markets”‚ Strategic Management Journal‚ Vol. 22 No. 1
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Qualification in Human Resource Management 75th Batch at the Institute of Personal Management Sri Lanka (IPM). The case is about the SerendiB Bank which was playing a successful monopoly game in the Bankers field where only two other local banks were held due to the Government regulations towards the implementation of foreign banks in the country. The SerendiB Bank was leading the country with a staff of 9‚800 at the branches operating in each leading town island wide. Very recently; on its 50th
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