Customer care Caring about your customers — and showing it through your service — gives you a high return on the time‚ effort and money you invest. Loyal customers are well worth nurturing. They buy more‚ more regularly. And the cost of selling to them is almost nil‚ whereas finding new customers is an expensive business. Satisfied customers will recommend your product to others. Dissatisfied customers will complain about you to an average of ten other customers and potential customers
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THE LEVEL OF CUSTOMER SATISFACTION OF DOK ALTERNATIBO PRODUCT USER’S IN BANSALAN An Undergraduate Research Presented to the Faculty of the College of Business Administration Program University of Mindanao Bansalan Campus Bansalan‚ Davao del Sur In Partial Fulfilment of the Requirements For the Degree of Bachelor of Science in Business Administration Major in Human Resource Management Major in Financial Management By: Lianne Mae P. Teves
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development of the country . banks act as catalyst in India’s planning efforts to bring about a rapid‚ purposive‚ positive and significant changes in the development of the country. In service industry like banking‚ the quality of the service acquires significance in the sustained business growth . The quality of the service rendered by bank has a significant bearing on the psyche of the customer. The relationship between a bank and its customer is not a one time‚ transitory relationship
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| on | | JS Bank | | Submitted By: M. Jehangir Khan Abdul Mannan Submitted To: Dr. Nawazish Mirza Dr. Ayesha Afzal Dec 2012 | RATING RATIONALE ASSESSMENT | New | Previous | Entity | | | Long term | A+ | A | Short Term | A1 | A1 | The rating shows a fine and sound financial performance of the bank emanating from increasing bank’s profitability and liquidity and the sound capital adequacy values. Also the growing network of bank with the increase
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of an existing customer. Database is formed through the issue of future card and card is of three types silver card‚ gold card and sakthi card. Sakthi card is issued to ladies and this card provides‚ free sugar(1 kg) per month. Customer profitability analysis (CPA) is done on the basis of transactions made through the future cards. o Platinum customers (most profitable). o Gold customers (profitable). o Iron customers (low profitability but desirable). o Lead customers (unprofitable and
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Bank of America Five Forces Analysis Threat of new entrance The sector offers a considerable barrier to new entrants due to the high capital required to establish a new bank. As banking is professional services type required high creditability‚ strong brand presence is the key obstacle for newcomers. However‚ in line of Global consumer & small business banking especially payment service the entrepreneur or new company could compete in this segments e.g. internet bill payment. Additionally
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Corporate Profile Jamuna Bank Limited (JBL) is a Banking Company registered under the Companies Act‚ 1994 with its Head Office at Chini Shilpa Bhaban‚ 3‚ Dilkusha C/A‚ Dhaka-1000. The Bank started its operation from 3rd June 2001. The Bank undertakes all types of banking transactions to support the development of trade and commerce of the country. JBL’s services are also available for the entrepreneurs to set up new ventures and BMRE of industrial units. Jamuna Bank Ltd.‚ the only Bengali named
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ASSIGNMENT 3 WELLFLEET BANK SEMESTER 2 SESSION 2013/2014 SUBMITTED TO: PROF. MADYA MOHAMMED NASSER B. KATIB PREPARED BY: NO. NAME MATRIK NO. 1. TAN YEN THING 211366 2. LAU KOK WAI 212569 3. CHAN DE LONG 213186 GROUP A SUBMITTED DATE: 25 MAY 2014 Question 1: Given its strategy‚ what kind of risks does Wellfleet Bank face? In generally‚ Wellfleet Bank faces some kinds or a variety of risk in its daily operations. Therefore‚ risk faced by Wellfleet Bank in this case study
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International Review of Management and Marketing Vol. 2‚ No. 4‚ 2012‚ pp.220-230 ISSN: 2146-4405 www.econjournals.com Customer Relationship Management (CRM) in Hotel Industry: A framework Proposal on the Relationship among CRM Dimensions‚ Marketing Capabilities and Hotel Performance Abdul Alem Mohammed School of Tourism‚ Hospitality and Environmental Management‚ COLGIS‚ Univerisiti Utara Malaysia‚ Sintok‚ Malaysia. Email: abd_102006@yahoo.com Basri bin Rashid School of Tourism‚ Hospitality
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Analysis And Comparison Of Hsbc And Barclays Bank Finance Essay This report compares financial performance of two major banks of UK i.e. HSBC Bank Plc and Barclays Bank Plc on the basis of their Balance sheets and profit and loss accounts for the year 2009. This report also provides SWOT analysis of both banks i.e. HSBC and Barclays Bank Plc and provides an insight into their Banking Strategies. The key financial indicators for evaluating financial performance of any bank are Profit Before Tax‚ Capital
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