* Airline Customer Relationship Management Tool INDEX 1. Introduction 2. System Analysis a. Existing System b. proposed System 3. Feasibility Report a. Technical Feasibility b. Operational Feasibility c. Economical Feasibility 4. System Requirement Specification Document a. Overview b. Modules Description c. Process Flow d. SDLC Methodology e. Software Requirements f. Hardware Requirements 5. System Design a. DFD b. E-R diagram c. UML d. Data Dictionary 6.
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Behaviour & Information Technology Vol. 28‚ No. 4‚ July–August 2009‚ 373–387 Modelling electronic customer relationship management success: functional and temporal considerations M. Khalifaa* and K.N. Shenb a Information Systems Department‚ City University of Hong Kong‚ 83 Tat Chee Avenue‚ Kowloon‚ Hong Kong; bDepartment of Management Information Systems‚ Abu Dhabi University‚ PO Box 59911‚ Abu Dhabi‚ United Arab Emirates (Received 23 November 2006; final version received 26 January 2008)
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Customer Relationship Management “Customer relationship management is a comprehensive strategy and process of acquiring‚ retaining and partnering with selective customers to create superior value for the company and customers”. Importance of CRM * Identifying customer needs. * Identifying untapped business potential. * Identify strong & weak points of suppliers. * Benchmarking to achieve global excellence. * Help in rediscovering the customers and understanding them
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There is always a controversy about whether junk food should be taxed. Junk food means that there is a little redeeming nutritional value which has small amounts of vitamins or minerals in the food or that it is high in sugar and fat. This effects people’s health in that concentrated sources of sugar or fat can increase weight if the calories are more than the person’s need. However‚ some people argue that junk food consumed by many groups in society because it is the most convenient‚ easiest and
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firm’/industry’s market share in the United States and global market. Data‚ efficiency‚ and customer service—these are Amazon.com’s competitive differentiators. As progressive technology advance‚ it enhances Amazon market and allows Amazon to be lauded for its recommendations engine‚ and subsequently‚ contextual purchasing capabilities‚ and of course the shopping experiences. All these factors are crucial to keep their customers coming back for more. A new research from Forrester indicates shows that 30 percent
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Reasons for the flourish of fast food industry in India • The transformation of gender roles- Earlier‚ women were supposed to cook for the family while men worked out for an income. But now the responsibilities of house hold affairs are shared equally by men and women. Now a days both the husband and the wife go for work and they find it easier to substitute home meals with fast food. • Scarcity of time- The world today is very busy and people have no time to spare even to talk to others. This
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Fast Food Nation Essay "A nation ’s diet can be more revealing than its art or literature." (p.3) Eric Schlossers book Fast Food Nation is not only an expose of the fast food industry but also shows how the fast food industry has shaped and defined society in America and other nations as the fast food culture spreads globally. He connects the social order of society to the kind of food it eats and the way it eats that food‚ and relates fast food to other social processes and institutions
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The Impact of Customer Relationship Management Implementation on the UK Commercial Banking Industry 1. Introduction: The impact of customer relationship management (CRM) implementation on firm performance is an issue of considerable debate. This study proposes to examine the impact of the implementation of CRM on two functions of firm performance – cost efficiency and the ability of firms to generate profit – profit efficiency – using a large sample of UK commercial banks. The cost and profit
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These distinct types of cultures lead to the development of various types of food options. However‚ fast food productions stood out to be the top meal choice. The reason for this expansion of encounters with fast food has to deal with the American desire to gain more material wealth and become more prosperous. Americans expanded their encounters with fast foods by means of franchising‚ advertising‚ and processing of foods to help them acquire the wealth that they desire. Franchising acquired its popularity
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Failure Analysis: Customer Relationship Management Customer relationship management (CRM) is “an information system that combines methodologies‚ software‚ and the Internet to help an organization establish stronger customer relations with customers” (Awad‚ 2007‚ p. 296‚ para. 1). Through human involvement and information technology‚ CRM allows organizations to gain insight into customer demographics and market trends. Additionally‚ CRM helps organizations enhance their customer service‚ improve
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