THE EFFECT OF MOBILE TECHNOLOGY INTERVENTION AS BUSINESS SOLUTION TO CUSTOMER SATISFACTION A Thesis Presented to The Department of Information Technology QUEZON CITY POLYTECHNIC UNIVERSITY In Partial Fulfillment Of the Requirements for the Degree BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY Alfaro‚ Raffy T. Fresco‚ Marvin A. Martinez‚ Lord A. Pia‚ Rina U.
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123-133 Brand Equity‚ Customer Satisfaction & Loyalty: Malaysian Banking Sector Norbani Che-Ha* and Shahrizal Hashim** Services cannot be seen‚ felt‚ tasted or touched in the same manner in which goods can be sensed. Therefore‚ the key to success in services marketing is to ‘tangibilizing the intangible’ by using an extrinsic cue like a brand. Moreover‚ brands that are high in brand equity are organization powerful assets. They can lead to customer satisfaction and customer loyalty. This study
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Koschate‚ & Wayne D. Hoyer The Role of Cognition and Affect in the Formation of Customer Satisfaction: A Dynamic Perspective Despite the strong recognition that customer satisfaction should be viewed from a dynamic perspective‚ little is known about how the satisfaction judgment develops over time. Therefore‚ this study provides a dynamic analysis of the simultaneous influence of cognition and affect in the satisfaction formation process. The results of an experimental study based on a real consumption
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` CUSTOMER CARE AND CUSTOMER SATISFACTION IN HOTELS A CASE STUDY OF SHERATON HOTEL BY NATUHWERA CHRISTINE 07/U/13737/EXT SUPERVISOR: MR. TIBAINGANA ANTHONY A RESEARCH REPORT SUBMITTED TO MAKERERE UNIVERSITY IN PARTIAL FULFILLMENT OF THE REQUIREMENT OF THE AWARD OF A DEGREE OF BACHELOR OF COMMERCE JULY 2011 DECLARATION I‚ Natuhwera Christine hereby declare that customer care and customer satisfaction in hotels is entirely my own original work and has never been presented
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Level of Customer Satisfaction in a School Cafeteria Using the SERVQUAL Model A Research Paper Presented to The Faculty of Manila Tytana College of Accountancy and Management MANILA TYTANA COLLEGES Pasay City In Partial Fulfillment Of the Requirements for the Degree BACHELOR OF SCIENCE IN HOTEL AND RESTAURANT MANAGEMENT AUGUST 2013 CHAPTER I THE PROBLEM AND ITS BACKGROUND Introduction Customers are the ones who make the business survive‚ and it is the personnel
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TELECOMMUNICATIONS IN NIGERIA : MTN 2001 TO 2009 AS A CASE STUDY CHAPTER ONE Introduction/Background to the Study Objectives of the Study Significance of the Study Scope and Limitation of the Study Research Methodology Literature Review End Notes CHAPTER TWO Telecommunications in Nigeria Historical Development of Telecommunications in Nigeria Introduction of Global System for Mobile Communication (GSM) in Nigeria End Notes CHAPTER THREE Origin and Growth of MTN in Nigeria MTN Operations in Nigeria
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it is no surprise that nursing retention is a big issue in the profession. It is estimated that nurse turnover costs a facility around $22‚000 to $64‚000 per nurse turnover‚ and some of this money goes to advertising and recruitment‚ and training costs. Furthermore‚ some of the benefits of retaining nurses are‚ patient safety‚ quality care‚ among others. (Jones & Gates‚ 2007). For these and many other reasons‚ health care organizations need to address nurse retention
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Abstract The issue of new graduate nurse retention remains a challenge in many healthcare facilities. More than 50% of new graduate nurses leave their first employment in less than a year (North‚ Johnson‚ Knotts & Whelan 2006). Because new recruits are often faced with a variety of stressors in their beginning practice it is clear that a structured mentoring program could be of
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and motivated employees play a crucial role in overall growth and success of the organization. Retention of key employees is critical to the long term health and success of any organization. Focusing on employee retention techniques can positively impact the organization as it increases employee productivity‚ performance‚ quality of work‚ profits‚ and reduce turnover and absenteeism. Employee retention is a process in which the employees are encouraged to remain with the organization for the maximum
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University of jordan Faculty of Business Administration Master of accounting Research The Impact of Service Quality on Customer Satisfactions in Islamic Jordanian Banking Supervisor: Dr. Suzan Abed Prepared by students: Shehab Saleh AL-Ajarmeh First semester 2011/2012 Contents |- abstract…………………………… | |- Introduction………………………………
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