job satisfaction‚ organizational commitment and intention to quit. The population was the hotel staff in Thailand of which 908 were selected as subjects. The instrument used was a questionnaire with the reliability between 0.614-0.918. The data were analyzed using descriptive statistics and the structural equation model was analyzed using SPSS and LISREL. The results revealed that the supervisors had higher levels of work life quality‚ perceived organizational culture‚ job satisfaction and organizational
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provided by the organization good (cafeteria‚ transport and other corporate services)? •Yes ( ) •No ( ) 5. How do you rate the infrastructure and equipment provided? A) Excellent B) Very good C) Good D) Poor E) Worst Ans: 6. Does the retention bonus have any impact on the motivation levels and performances of an associate? •Yes ( ) • No ( ) 7. Does Fun at work have any impact on Motivation levels of employees? •Yes ( ) •No ( ) 8. Do you have an opportunity to share your
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Title A study of marketing strategy of shopping centre for customer retention in Hong Kong Author(s) Chu‚ Ka-wai; g1Vag Citation Issue Date 2009 URL http://hdl.handle.net/10722/128605 Rights The author retains all proprietary rights‚ (such as patent rights) and the right to use in future works. A STUDY OF MARKETING STRATEGY OF SHOPPING CENTRE FOR CUSTOMER RETENTION IN HONG KONG by CHU KA WAI DISSERTATION Submitted in partial fulfillment of the requirements
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Internship: An Empirical Study of Internship Satisfaction CAROLINE P. D’ABATE Skidmore College MARK A. YOUNDT Skidmore College and University of Vermont KATHRYN E. WENZEL Caturano and Company Since internships are becoming more widely used as learning tools for students to help fill the gap between classroom learning and the practice of business‚ it is important to understand what aspects of these experiences make them the most worthwhile. This study assessed satisfaction of interns by looking at three broad
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Introduction to customer relations 2. Core concepts 3. Facets of customer relationship management 4. Importance of customer relations 5. Global perspective on customer relationship management 6. Role of Human Resources in Customer Relationship Management PART II –CUSTOMER RELATIONS‚ CUSTOMER SERVICE & PUBLIC RELATIONS 1. Customer Relations and Customer Service 2. Customer Relations and Public Relations PART III – CUSTOMER RELATIONS
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stratification with reference to TANCEM” is intended to determine the dealer satisfaction‚ Products awareness‚ fluctuation of demand and needs and wants of the dealers. Primarily the well defined objectives one framed according to the study. Then questionnaire is prepared based on the defined objectives. The prepared questionnaire is used to get way of personal interview from the dealers. The response given by the customers are analyzed and interpret using different types of statistical tools such
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* * LO1: Delivering Value to Customers * * The Marketing Philosophy and its Relevance to Corporate Culture * Marketing philosophy: holds that achieving organisational goals depends on determining the needs and wants of target markets and delivering the desired satisfactions more effectively and efficiently than competitors. * Takes an outside-in perspective: * Starts with the well-defined market‚ focuses on customer needs‚ coordinates all the marketing
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Nursing retention of the experienced nurse is a common problem in many acute care hospitals. With the recent increase in nursing graduates and‚ there is still expected to be a nursing shortage of 260‚ 000 nurses between 2018 and 2025 (Buerhaus‚ Auerbach & Staiger‚ 2009‚ p. 663). The financial impact related to nurse turnover is astronomical; the cost of replacing a nurse costs anywhere between $42‚000 and $64‚000 dollars (Lynn & Redman‚ 2005). To properly stabilize staffing in order to operate a
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QUESTIONNAIRES A comparative study on customer satisfaction of after sale services provided by TVS and hero Honda workshop Dear Sir/Madam As a part of our course curriculam‚ I am conducting a study on the topic “A COMPARATIVE STUDY OF CUSTOMER SATISFACTION OF THE AFTER SALE SERVICE PROVIDED BY THE JOYSHREE INDIA PVT.LTD AND JAY BEE HONDA WORKSHOP IN GUWAHATI CITY”.You are requested to kindly extend your cooperation in filling this questionnaire which would enable me to attain the objectives
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hospitals of the United States fall short of representing ethnic and diverse individuals. Perception for the need to hire more minority nurse educators and researchers who are from diverse‚ disregarded‚ or downgraded populations. Recruitment and retention of nurses from these populations are priorities for
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