A PROJECT REPORT ON “ A STUDY ON CUSTOMER SATISFACTION AT SHRI GANPATI HONDA (TWO WHEELER) IN BHOKARDAN” SUMITTED BY ABRAR K. SHAIKH GUIDED BY Prof. Miss. RUCHITA RAMANI SUBMITTED TO IN PARTIAL FULFILLMENT OF THE REQUIREMENT FOR THE AWARD OF DEGTREE OF MASTER OF BUSINESS ADMINISTRATION (MBA) AFFILIATED TO UNIVERSITY OF PUNE. THROUGH ASM’s Institute of Professional Studies Pimpri‚ Pune – 411018. Batch (2012-14) ACNOWLEDGMENT The sense of contentment and elation that accompanies
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in the long run. These issues have been debated in then field of Distribution channel management. In particular‚ researchers emphasised that manufactures cannot ignore in designing long term growth-oriented policies‚ strategies aimed dealers’ satisfaction. Furthermore‚ in order to successfully plan business growth‚ it has been remarked literature the central role played by communication. In fact‚ researchers underlined the failure in channel communication is likely to affect the relationship between
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International Journal of Contemporary Hospitality Management Emerald Article: Customer complaint behaviour towards hotel restaurant services Vincent C.S. Heung‚ Terry Lam Article information: To cite this document: Vincent C.S. Heung‚ Terry Lam‚ (2003)‚"Customer complaint behaviour towards hotel restaurant services"‚ International Journal of Contemporary Hospitality Management‚ Vol. 15 Iss: 5 pp. 283 - 289 Permanent link to this document: http://dx.doi.org/10.1108/09596110310482209 Downloaded
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www.ccsenet.org/ijbm International Journal of Business and Management Vol. 7‚ No. 7; April 2012 The Study of Customer Satisfaction‚ Customer Trust and Switching Barriers on Customer Retention in Malaysia Hypermarkets Seiedeh Nasrin Danesh Faculty of Management and Information Technology‚ UCSI University Jalan Menara Gading‚ UCSI Heights‚ 56000 Kuala Lumpur‚ Malaysia Tel: 60-17-313-2730 E-mail: Danesh.nasrin@yahoo.com Saeid Ahmadi Nasab Faculty of Management and Information Technology
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ABOUT TD: TD bank is the second largest bank in personal deposit account and market capitalization. TD Bank Group offers full range of financial products and services. TD’s primary goal is to deliver exceptional customer service and convenience. Source: Our Business TD OPERATIONS: Its headquartered in Toronto‚ Canada‚ and it has more than 85‚000 representatives in work places around the Globe‚ The Toronto-Domain Bank and its subsidiaries are by and large regarded as TD Bank Bunch (TD). TD
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Chapter 6 Perception and Individual Decision Making 6 CHAPTER Perception and Individual Decision Making LEARNING OBJECTIVES After studying this chapter‚ your students should be able to: 1. 2. 3. 4. 5. 6. 7. 8. 9. Define perception‚and explain the factors that influence it. Explain attribution theory‚ and list the three determinants of attribution. Identify the shortcuts individuals use in making judgments about others. Explain the link betweenperception and decision making
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THE CUSTOMERS SATISFACTION EATING IN GELAP NYAWANG CANTEEN By : TIFARIE LUESAS (NIM : 19011015) SUKMAYANTI (NIM : 19011110) LAELA TRI NUR ILAINA (NIM : 19011118) JAKA FERNANDO (NIM : 19011182) ALEXANDER SINABUTAR (NIM : 19011185) Program Study Business and Management INSTITUT TECHNOLOGY BANDUNG Approved by Date : December‚ 18th 2012 BRM Tutor Kiki Sarah | BRM Lecturer Yos | ABSTRACT THE CUSTOMERS SATISFACTION
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Module Dr. Black 7 December 2012 Pilgrim Bank Case Analysis Introduction and Defining the Relationships The business analyst at Pilgrim Bank‚ Alan Green‚ was tasked with guiding the marketing team to a better understanding of customer profitability. With the help of his supervisor and the IT department‚ he has access to an extensive data set of over 30‚000 customers‚ both old and new. Included are continuous variables for Profit‚ Tenure‚ and Satisfaction‚ categorical variables for Age buckets
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Faculty of Business and Information Technology Programme: BABS / GDABS Lecturer Name: Ann Cameron Paper Number and Name: BUS7371 Assignment Title: Customer Feedback Assignment Official Due date: 30th April 2013 Student(s) to complete: Assignment Plagiarism Declaration I/ we certify that this is my/ our own work and I/we have read and understood the Misconduct or Breach of Assessment Rules (Policy P7/10/8) that is found in the BABS/ GDABS Programme
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EFFECT OF AFTER SALE SERVICES ON CUSTOMER SATISFACTION AND LOYALTY IN AUTOMOTIVE INDUSTRY OF ETHIOPIA BY KINDYE ESSA MUSTOFA ADDIS ABABA UNIVERSITY COLLEGE OF MANAGEMENT‚ INFORMATION AND ECONOMICS SCIENCE MASTER OF BUSINESS ADMINISTRATION PROGRAM August 2011 EFFECT OF AFTER SALE SERVICES ON CUSTOMER SATISFACTION AND LOYALTY IN AUTOMOTIVE INDUSTRY OF ETHIOPIA A Thesis Submitted to the School of Graduate Studies of Addis Ababa University in Partial Fulfillment to the Requirements
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