COM5407 Financial Communication & Promotion Individual Assignment As the product manager‚ I propose to employ the data mining techniques‚ as an important implementation of our Customer Relationship Management (CRM) strategy‚ to better understand the clients of our third party products and increase our profitability. Our bank has various sorts of third party products ranging from mutual funds‚ insurance products to bonds. Commission is earned on selling other companies ’ products. Although
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INTRODUCTION Customer satisfaction is an important factor of every organization .the market should measure and monitor satisfaction on going basis when a person satisfied of product‚ he gets more than what he expected .In this project deals only the customer satisfaction on Airtel service According to Philip Kotler‚ “satisfaction is a person’s feelings of pressure or disappointment resulting from product’s perceived performance (outcome) in relation to his or her expectations. Customer satisfaction is the
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years in INDIA. Mobiles have become so popular that many people use their handset as their only phone and rarely use a landline. The telecommunications industry at present is a much more competitive market and customers have a diversity of services‚ product‚ and sellers to choose from. Customers of telecommunications services stipulate s high quality from their suppliers. They have
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Impact of the Financial Crisis on Banking Sector The current financial crisis‚ which started in the Unites States‚ has dominated the headlines all around the world since summer 2007. The world has been experiencing one of the most severe crises such as the Great Depression from 1929. This started as a subprime crisis with problems in the subprime mortgage market in the USA in 2007 which spread throughout the world. This subprime turmoil turned soon to a global financial crisis and turnaround to
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Objectives regarding this study are as follows: ➢ To fulfill academic requirement; ➢ To gain practical knowledge in employee behavior; ➢ To compare employee behavior of Government sectors with other private sector Banks. ➢ To get an overview of the Banking organizational behavior in our country. ➢ To identify major strength and weakness of P in respect to other Banks. ➢ To assess and evaluate the growth trends on PBL among other Banks. ➢ To
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1. INTRODUCTION Customer satisfaction is related to the human activity directed at satisfying human wants through the exchange of goods and service. Satisfying the customers occupies a most important position in business management. Customer satisfaction plays a crucial and critical role as it deals with customers and their needs. The major task of organization is to satisfy customers by meeting their needs and wants. The essence of organization is the customer and not the product shall be the
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Chapter 1 Introducing IFRS In This Chapter ▶ Seeing how standards are set‚ and amended ▶ Rolling out IFRS globally ▶ Presenting IFRS financial statements M In this chapter‚ I move beyond telling you what standards are to helping you understand what they do. To start‚ I explain how the standards are created and amended‚ and then I take a look at the scope of IFRS worldwide. Finally‚ I introduce you to the important financial statements that you must present to conform with IFRS: the statement
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studying. Others may opt to transfer or enroll in other school where education is cheaper. With this situation‚ the researchers have found the topic interesting to discuss and find out the impact on customer loyalty and customer satisfaction on achieving a competitive advantage in the University of
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Enhancing customer satisfaction with the implementation of Total Quality Management Review of current literatures History of TQM Mehra and Ranganathan (2008) reported that in 1979‚ Crosby gave 14 steps for quality improvement his work was supported by the work of another researcher‚ Ishikawa who stated that training‚ problem solving‚ and quality circles are very crucial ways of achieving continuous improvement. The researchers also spoke about the work of Deming with his contribution of giving
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Performance at a glance Summary Financial performance Profitability Cost Shareholders’ returns 01 03 05 05 09 10 Chapter 4: Financial position Balance sheet Asset quality Capital adequacy 15 15 19 23 Chapter 5: Sector commentary Focus on retail banking Financial Inclusion remain a top priority Making the best use of technology 25 25 27 28 Chapter 6: Regulation Regulations:
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