the Dealer’s perception about JK Tyre‚ Personal interview with questionnaire of dealer’s are taken. I have designed this questionnaire to find out what a dealer think about the company’s policy‚ after sales service ‚ product quality ‚ demand of the product in market and the feedback which he received from the customer. These information’s helped me in finding out the overall perception of a dealer about the company. To find out the overall perception of a customer i have divide the Study into five
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1.0 TITLE OF THE STUDY Customer Satisfaction in the Tourism and Hospitality Industry: Analysis on service quality and service failure 2.0 BACKGROUND OF THE STUDY / INTRODUCTION Customer satisfaction plays a crucial role for success and survival in today’s competitive market. Customer satisfaction is considered a prerequisite for customer retention and loyalty‚ and obviously helps in realizing economic goals like profitability‚ market share‚ return on investment‚ etc. (Scheuing‚ 1995; Reichheld‚
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Myer and Allen (1997). Job satisfaction and employees’ attitude have an effect to the capacity and productivity at the workplace directly. People who are very satisfied with their job often work greater effective or lack of absenteeism‚ quitting job and late for work or lethargy. In Vietnam‚ thank to profound globalization‚ people has especially cared about diversity in organization’s culture and doing many researches to understand more about the level of job satisfaction and attitudes toward work
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As most people spend the majority of their life at work job satisfaction is an important element of everyone’s individual well-being. “Job satisfaction is a positive feeling that one gets about a job resulting from an evaluation of its characteristics (Robbins‚ S. P.‚ & Judge‚ T. A. pg. 75‚ 2013).”The top five factors and why they are important to me would have to be job security‚ relationship with co-workers‚ safety with in the work place‚ compensation / pay‚ and benefits. Job security Job security
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Customer Retention Literature Review Customer satisfaction holds considerable significance in corporate sector as with no satisfy and dedicated customers‚ you don’t have a trade. A review conducted on college students in Bahrain indicated that adolescent consumers places more stress on factors like a bank’s repute‚ openness of bank personnel‚ suitable locality‚ 24/7 ATM‚ and accessibility of parking‚ in selecting their banks (Almossawi‚2001). There is an mounting gratitude that the final purpose
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Financial intermediaries Done by Mirmanova S.‚ 303 gr. Almaty 2014 A financial intermediary is a financial institution that connects surplus and deficit agents. The classic example of a financial intermediary is a bank that consolidates deposits and uses the funds to transform them into loans. Through the process of financial intermediation‚ certain assets or liabilities are transformed into different assets or liabilities. As such‚ financial intermediaries channel
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http://ssrn.com/abstract=2185653 1 A TAXONOMY OF INTELLECTUAL CAPITAL: 2006-2009 POLISH BANKS PERSPECTIVE Karol Śledzik* University of Gdansk Faculty of Management Department of Banking ul. Armii Krajowej 101 81-824 Sopot‚ POLAND ABSTRACT The main goal of this paper is to present practical application of taxonomy (Multidimensional Comparative Analysis - MCA) to measure the level of intellectual capital of banks using VAIC™ (Value Added of Intellectual Coefficient) and MV/BV (Market Value to Book
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Background and Aims 1.0 Introduction 1 This study explores the impact of relationship marketing on customer loyalty in banking context. In particular‚ it will discuss the significance and influence of the underpinnings of the relationship marketing such as trust‚ commitment‚ conflict handling‚ values and empathy on customers’ loyalty in the banking sector. This chapter contains; (1) Background of The Study‚ (2) Problem Statement‚ (3) Specific Objectives of This Study‚ (4) Research Question
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Journal of International Development: Vol. 4‚ No. 6‚ 567-581 (1992) THE APPROPRIATE ROLE OF AGRICULTURAL INSURANCE IN DEVELOPING COUNTRIES PETER B. R.HAZELL* Agriculture and Rural Development Department‚ The World Bank Abstract: Multiple-risk crop insurance programmes have proven expensive to governments but have not lived up to their expectations. Many agricultural risks cannot be insured on a financially sound basis‚ but there is scope for increased insurance of farm assets‚ of the
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choice affects socioeconomic status‚ friends‚ political values‚ residence location‚ childcare‚ job stress‚ and many other aspects of life. And while income is important in both career selection and career longevity‚ so are achievement‚ recognition‚ satisfaction‚ security‚ and challenge. A person has a choice in calling work a job or a career. This decision usually accounts for factors such as time and interest the person puts into the work. In most cases‚ the work will be considered a job when the
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