assessed heavy mobile equipment‚ however respondents were also asked about their practices and preferences in areas such as mining software‚ technology‚ and maintenance. Areas of analysis include: Customer priorities when buying mining equipment‚ with ratings of the importance of 16 separate factors for customers when choosing mining equipment‚ including cost factors‚ supplier attributes and product attributes. Ratings of existing suppliers across the same factors‚ identifying best-performing suppliers
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CUSTOMER SATISFACTION TOWARDS SERVICE QUALITY OF FRONT OFFICE STAFF AT THE HOTEL A MASTER S PROJECT BY ALIN SRIYAM Presented in Partial Fulfillment of the Requirements for the Master of Arts Degree in Business English for International Communication at Srinakharinwirot University May 2010 CUSTOMER SATISFACTION TOWARDS SERVICE QUALITY OF FRONT OFFICE STAFF AT THE HOTEL A MASTER S PROJECT BY ALIN SRIYAM Presented in Partial Fulfillment of the Requirements for the Master of Arts Degree
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Presented in Partial Fulfillment of the Requirements for the Master of Arts Degree in Business English for International Communication at Srinakharinwirot University May 2010 CUSTOMER SATISFACTION TOWARDS SERVICE QUALITY OF FRONT OFFICE STAFF AT THE HOTEL A MASTER S PROJECT BY ALIN SRIYAM
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1.3 Statement of the problem 4 1.4 Hypothesis 5 1.5 Objectives of the study 5 1.6 Scope of the study 6 1.7 Methodology 6 1.8 Tools of analysis 7 1.9 Organization of the study 7 Chapter II ..8 2. Review of related literature 8 2.1 Customers 8 2.1.1 Types of customers 9 2.1.2 Types of offers made to customers 9 2.2 Service Marketing 10 2.2.1 Service standards 10 2.2.2 Service objectives & standards 11
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Aklerh Asamoah‚ 12021634 Sampson Abbey Armah‚ 12021630 Arthur Sherifa‚ 12021631 Amadu Waliu‚ 12021617 Report Summary 1. Executive Summary DrainFlow‚ a plumbing maintenance firm in the USA‚ has been losing its customers to competitors due to poor services. Job motivation and satisfaction among employees is declining across various job categories within the firm. This dissatisfaction has been attributed to the overspecialization of some job functions in the company. The report attempts to assist
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national banks was to be able to localize product and service offerings for their customers. Financial services had traditionally been looked upon as commodities by banks and lack of experimentation marked the sector. The sector was however slowly realizing that traditional methods of cost reduction and other control mechanisms could only take growth so far. Organic Growth’‚ a higher wallet share of existing customers was a concept of much relevance in the highly competitive market. For achieving
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A STUDY ON CUSTOMER SATISFACTION WITH PANTALOONS CHAPTER 1 INTRODUCTION TO THE STUDY The Indian Retail Industry is the largest among all the industries ‚accounting for over 10 percent of the country’s GDP and around 8 percent of the employment.The Retail Industry in India has come forth as one of the most dynamic and fast paced industries with several players entering the market. Modern retailing has emerged in India in
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challenges as with other industries around the world. The purpose of this study was to identify the key determinants of customer satisfaction in fast food outlets and the current perceived service quality level amongst undergraduate students in a public university in Malaysia. Besides‚ this study was aimed at identifying the significant relationships between customer satisfaction and customers purchase intentions. Questionnaires were distributed to 380 undergraduate students in the university where 358 (94
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Chapter’s summary 9 Chapter 2 LITERATURE REVIEW 2.1 The SERVQUAL-model 10 2.2 The Net Promoter Score 12 2.3 Cronbach’s α 13 2.4 Student’s T-test 14 2.5 Regression analysis 15 Chapter 3 RESEARCH METHODOLOGY 3.1 Introduction 16 3.2 Research design 16 3.3 Data collection and research questions 16 3.4 Measures taken for creditable results 17 3.5 Table of research steps 18 3.6 Chapter’s
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International Journal of Service Industry Management Emerald Article: A comparison of service delivery processes of different complexity Peter J. Danaher‚ Jan Mattsson Article information: To cite this document: Peter J. Danaher‚ Jan Mattsson‚ (1998)‚"A comparison of service delivery processes of different complexity"‚ International Journal of Service Industry Management‚ Vol. 9 Iss: 1 pp. 48 - 63 Permanent link to this document: http://dx.doi.org/10.1108/09564239810199941 Downloaded on: 02-02-2013
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