AND RECREATION. CUSTOMER SERVICE CUSTOMER SATISFACTION IN HOSPITALITY AND TOURISM INDUSTRY [A CASE STUDY OF WHITESANDS BEACH HOTEL] DONE BY : LYNETTE A. NYAGAYA CANDIDATE NO: CAM / 2008 / GD/ KEN/ 00425 PURPOSE : Fulfillment of CAM graduate diploma in hospitality‚ tourism and Recreation. [Customer service] Dated July 2008 Presented to : Cambridge Association of Managers‚ International Examinations‚ Cambridge‚ UK ACKNOWLEDGEMENT My sincere gratitude to my project supervisor Mrs. Nzioka
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A Term paper on CUSTOMER SATISFACTION AND BEYOND Subject: Sales management Submitted to: Mr. Raghunathan Submitted By: Group: 13 Praveen Kumar Jha (09234) Ravi Teja Reddy. S (0409020) Ramya. K (09238) Shwetha Reddy. T (0409018) Krishna Sumanth .C (0409004) Executive summary: Business industry today is complex. There are big competitions in every business. That is why many research and study are being conduct for their continuous growth. Customer’s loyalty is one factor that can
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KARNATAK ARTS COLLEGE [DEPARTMENT OF MANAGEMENT STUDIES] A Project Proposal on “EMPLOYEE SATISFACTION TOWARDS PRODUCT AND SERVICE” At Big Bazaar‚ Hubli Submitted in fulfillment of the requirement for the award of Bachelor degree of BUSINESS ADMINISTRATION During the academic year 2010-2011 SUBMITTED BY KAVITA.S.MISHRA 5TH SEMESTER Exam no.O7101009 INSTITUTE HEAD: COMPANY HEAD: Mr.B.B.Biradar
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of an existing customer. Database is formed through the issue of future card and card is of three types silver card‚ gold card and sakthi card. Sakthi card is issued to ladies and this card provides‚ free sugar(1 kg) per month. Customer profitability analysis (CPA) is done on the basis of transactions made through the future cards. o Platinum customers (most profitable). o Gold customers (profitable). o Iron customers (low profitability but desirable). o Lead customers (unprofitable and
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CONTENT ANALYSIS: EVALUATION OF THE CONCEPT AND PROCESS OF ATTAINING SELF-ACTUALIZATION (IN THE BHAGAVAD GITA WAY) SIDDHARTH SHAH A Project report submitted in partial fulfilment of the requirements for the degree of Masters of Arts in Human Resource Management & Labour Relations Center for Human Resource Management & Labour Relations School of Management and Labour Studies Tata Institute of Social Sciences Mumbai 2014 DECLARATION I‚ Siddharth Shah‚ hereby declare
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Introduction 1.1 Origin of the report The following Internship report is a requisite for the completion of the BBA internship program of North South University. It is a 4 credit hour course with duration of 12 weeks. This report was in the making for Dr. Abdul Hannan Chowdhury‚ Professor‚ School of Business & Director‚ BBA Program & CPDS‚ North South University. The primary goal of the internship is to provide a smooth transition from the student life to the corporate world. As an intern‚ I
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it can select to either export its products or entry through acquisition. For the Vietnam’s environmental analysis is based on political‚ economic cultural‚ technological‚ environmental and legal environment. A marketing strategy will give a long-term vision of the right techniques that needed to use to reach the target audience. This can use a mixture of new and proven marketing techniques rather than being scattered by the whim of new marketing trends. The following is the environmental analysis
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THE LEVEL OF CUSTOMER SATISFACTION OF DOK ALTERNATIBO PRODUCT USER’S IN BANSALAN An Undergraduate Research Presented to the Faculty of the College of Business Administration Program University of Mindanao Bansalan Campus Bansalan‚ Davao del Sur In Partial Fulfilment of the Requirements For the Degree of Bachelor of Science in Business Administration Major in Human Resource Management Major in Financial Management By: Lianne Mae P. Teves
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Page 36 Buyer’s Remorse- Buyer’s remorse is the sense of regret after having made a purchase. Getting the customer committed- Physically getting/ making a customer feel committed‚ before the actual commitment. Ice Breaker- Something done or said to help people to relax and begin talking at a meeting‚ party etc. Organization Culture- Is the behaviour of humans who are
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Understanding an Assigned Company (X100 Term Project) Fall 2014 Myron “Moe” Kanning Class Sections (7082 “2:30” & 13576 “9:30”) Due Date: Wednesday – November 12 Early Turn In (20 extra points): Wednesday – October 15‚ (Paper Copies of the Project Must be Handed in During Student’s Normal Class Time) **This handout defines 200 (80%) out 250 possible points (B-) for this project. Additional details for the remaining 50 points will be discussed in class. Take Detailed Notes** **Class
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