Gender Income Gap Diane Smith ENG 122 English Composition II Instructor Stephanie Derisi August 30‚ 2014 Gender Income Gap In American society today there is an imbalance in the gender income gap between men and women in the work force. Many factors such as discrimination‚ productivity‚ educational background and disproportional hours worked contribute to this ongoing challenge. While many are skeptical‚ others remain to have strong beliefs that women and men are treated equally. In most
Premium Gender Discrimination
Customer Relationship Management (CRM) Learning Objectives Define CRM; Understand the importance of CRM; Explain the determinants of CRM and the key stages in its development; Discuss the main functions and various models of CRM; Explain the role of salespeople as relationship developers Discuss the management of customer relationships. Customer Relationship Management (CRM) What is Customer Relationship Management (CRM)? CRM is “the development and maintenance of mutually beneficial
Premium Customer relationship management Marketing Customer service
marketers to ‘delight’ their customers? Introduction The world we live in today has become highly competitive in terms of delivering value to the customers and is primarily due to the increasing competition in every business sector. Just because we as consumers have a wide variety to choose from‚ the companies have to strive more and more to expand and retain their customer base thus delighting their customer is highly imperative for any organization. What is Customer Delight? In our everyday
Premium Consumer Marketing Good
Customer Service What is Customer Service? Customer Service is any contact between a customer and a company that causes a negative or positive experience by a customer‚ it also means being able to exceed the needs and expectations of all their customers rather than just meeting them. “Excellent customer service is about creating a good impression: meeting the needs and exceeding the expectations of visitors‚ and making them feel welcome‚ excited and valued.” (http://www.rmg.co.uk) Who are
Premium Customer Customer service Good
Gaps model of Service Quality The success of 7-eleven The Gaps model of service quality was first developed by Parasuraman‚ Berry and Zeithaml in 1985 and more recently described in Zeithml and Bitner in 2003. The model identifies four spectfic gaps leading to a fifth overall gap between customers’ expectations and perceived service. Knowledge gap The first gap may occur when management identify the customer’s expectation inaccurately. When the customer expectation has difference with the management
Premium Service system Convenience store Service
The Gaps Model of Service Quality Chapter2-1 2 The Customer Gap – Gap 5 The Provider Gaps: Gap 1 – The Listening Gap not knowing what customers expect Gap 2 – The Design and Standards Gap not having the right service designs and standards Gap 3 – The Performance Gap not delivering to service standards Gap 4 – The Communication Gap not matching performance to promises Putting It All Together: Closing the Gaps McGraw-Hill/Irwin Copyright © 2009
Premium Design Customer service Service
of an existing customer. Database is formed through the issue of future card and card is of three types silver card‚ gold card and sakthi card. Sakthi card is issued to ladies and this card provides‚ free sugar(1 kg) per month. Customer profitability analysis (CPA) is done on the basis of transactions made through the future cards. o Platinum customers (most profitable). o Gold customers (profitable). o Iron customers (low profitability but desirable). o Lead customers (unprofitable and
Premium Customer service Enterprise resource planning Customer
interest rate-sensitivity gap. As implied in the case‚ the methodology is to classify assets and liabilities in terms of the time to certain repricing events (maturity‚ adjustment upon a change in market rates‚ amortization of a portion of principal‚ expected prepayment of certain assets‚ and early withdrawal of liabilities before maturity). What factors would you cite to show weaknesses in the precision of the methodology for creating the interest rate-sensitivity gap report? Limitations in
Premium Money Balance sheet Interest
You Decide Worksheet Name: IFE AKANMU Course Section: Negotiation Skills Date: 02/12/2014 Questions: 1. What is the appropriate negotiation strategy that would be most advantageous for Sharon and Jim in this scenario‚ distributive or integrative bargaining? What are the factors that should be considered in making this determination? Integrative bargaining (also called "interest-based bargaining‚" "win-win bargaining") is a negotiation strategy in which parties collaborate to find a "win-win"
Premium Negotiation Dispute resolution Contract
CLEANLINESS 3. REAL WELCOME & THANK YOU 4. HOSPITALITY GESTURES 5. CUSTOMER COMPLAINTS & RECOVERY 6. SECURITY 7. GOOD COMMUNICATION & FOLLOW-UP 8. BIRTHDAY PARTIES 9. LOCAL STORE MARKETING (LSM) 10. PRODUCT AWARENESS AND COMPANY INFORMATION 1 11 28 32 37 42 50 56 58 64 1. INTRODUCTION 3. The One-Day Course The final stage of your development will involve your attendance on the Customer Care Course. Attending the one-day Customer Care Course will give you an opportunity to further improve and
Premium Customer Customer service Cleanliness