TOTAL QUALITY MANAGEMENT ASSIGNMENT Question 1. Reasons why the chief executive may realize that the interests of customers could conflict with the efforts to serve the share holders. Introduction: The first thing to bear in mind is the chief executive is a newly employed person and he has extensive business experience in managerial and internal controls which are well established and he has learned that the system being used to learn the Sound Health Limited has so many loopholes and contradicting
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developed in Japan in the 40s led by Americans‚ such as Deming‚ Juran and Feigenbaum. The focus widened from quality of products to quality of all issues within an organization. After World War II‚ major Japanese manufacturers converted from producing military goods for internal use to civilian goods for trade‚ and they got poor response from the world market. Then Japan started exploring new ways of thinking about quality (Deming and Juran). Rather than relying purely on product inspection‚ total
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Chapter 15 –part B p. 333 (Cameron) Motivation theories include Achievement-motivation theory Expectancy theory Equity theory Motivation theories are derived predominantly from the work of: Abraham Maslow (a psychologist) Achievement-motivation theory developed by: Focus: Atkinson‚ McClelland‚ and Veroff Aspects of personality characteristics and proposes 3 forms of motivation/needs in work situations (achievement‚ power‚ affiliation) Individuals are not as concerned with the
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P & G To: Purchasing strategy of P & G From: Junior Consultant‚ Liu Zuo Jun Subject: Purchasing 2 of 2 Date: 21 Jun 2012 Content 1. Introduction----------------------------------------------------------3 2. Negotiation-----------------------------------------------------------3 3. Suitable channels---------------------------------------------------4
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References: Crosby‚ P.B. (1979)‚ Quality is Free‚ New York: McGraw-Hill Dale‚ B.G. and Plunkett‚ J.J. (1995)‚ Quality Costing‚ 2nd edition‚ Chapman and Hall‚ London Dale‚ B.G. and Plunkett‚ J.J. (1999)‚ Quality Costing‚3rd edition‚ Gower Press‚ Aldershot Feigenbaum‚ A.V. (1956)‚ “Total quality control”‚ Harvard Business Review‚ Vol.34‚ Hesford‚ M.G. and Dale‚ B.G. (1991)‚ “Quality costing at British Aerospace Dynamics”‚ Proceedings of the Institution of Mechanical Engineers‚ Vol.205 (G5)‚ p.53 Juran‚ J.M
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Cost of Quality In current context same meaning: Quality Costs‚ Cost of Quality‚ Cost of Poor Quality Impact of Costs Price Erosion Sales Profit +Warranty Cost +Material allowance Ideal $ Variable Cost Spread of break-even zone Fixed Cost Quantity Yield -> Waste -> (from design‚ defects‚ efficiency) -> impact costs Why Focus on Cost of Poor Quality? Price Erosion Profit Profit Profit Profit Total Cost to manufacture and deliver products Cost of Poor Quality COPQ Cost of Poor Quality
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ABSTRACT The introduction of free trade policy and globalisation has forced businesses to review their strategies and focus on achieving customer satisfaction through quality services and products. Recognizing that fulfilling customers need fulfils the organizations needs as well‚ focussing on customer satisfaction by attracting‚ retaining and enhancing customer relationships has become a goal for every organization. This essay will examine how customer’s perceived quality can have a bearing on
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In the US about a third of what we do consists of redoing work previously “done”. (Juran) Page - 6 Related Quality Initiatives • Six Sigma uses defect costs to quantify savings • Lean Manufacturing focuses on reducing appraisal costs • Design Controls focuses on early review and test activities to find defects early Defects are not free. Somebody makes them and gets paid for making them. (Deming) Page - 7 2. Elements of the Model 2. Elements of the Model Page - 8 Cost
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Deming’s 14 Points For Implementing Quality Improvement: 1. Create constancy of purpose toward improvement of product and service‚ with the aim to become competitive and to stay in business‚ and to provide jobs. 2. Adopt the new philosophy. We are in a new economic age. Western management must awaken to the challenge‚ must learn their responsibilities‚ and take on leadership for change. 3. Cease dependence on inspection to achieve quality. Eliminate the need for inspection on a mass basis by
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University of Phoenix OnlineCourse: RES / 341Final Exam(Chapters 9+17 from Applied Statistics in Business and Economics )SOLUTIONPlease mark one answer for all multiple choice questions with RED!Chapter 91. In hypothesis testing‚ Type I error isA) always equal to 5 percent. B) always smaller or equal to 5 percent. C) the probability of rejecting H0 when H0 is true. D) the probability of rejecting H0 when H1 is true. Answer: C2. In hypothesis testing‚ Type II error isA) equal to 1 - probability
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