SugarCRM is the commercial Open Source Customer Relationship Management (CRM) software for companies of all sizes. Sugar easily adapts to any business environment by offering a more flexible‚ cost-effective alternative than proprietary applications. SugarCRM’s open source architecture allows companies to more easily customize and integrate customer-facing business processes in order to build and maintain more profitable relationships. SugarCRM comes in three editions SugarCRM Open Source‚ SugarCRM
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Institutions in the developed countries are using this marketing tool very effectively by taking full advantage of Information and Communication Technologies. The Indian Banking Industry which was operating in a bureaucratic style prior to 1991 had to undergo large scale transformation with the opening up of the economy. The Sector has been facing unprecedented challenges with the wave of liberalization‚ privatization and globalization of Indian Economy. Banks in India are under intense pressure in
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Implementation of CRM at Minitrex Introduction: Customer Relationship Management is a strategy to develop strong relationships with the customer and to know more about the customer needs. Stronger relationships with the customers will help in the development of the business. CRM helps in understanding the needs of the customers by gathering the information about the customers‚ and this helps to market and sell the company’s products. CRM makes the use of technology
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Initiatives The use of Customer Relationship Management (CRM) in banking has gained importance with the aggressive strategies for customer acquisition and retention being employed by banks in today’s competitive milieu. This has resulted in the adoption of various CRM initiatives by these banks to enable them achieve their objectives. The steps that banks follow in implementing Customer Relationship Management (CRM) are: Identifying CRM initiatives with reference to the objectives to be attained
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subscribers.Rogers Cable is Canada ’s largest cable television service provider with approximately 2.3 million customers. Rogers Media owns Canada ’s largest publishing company. Amdocs‚ the leading provider of customer experience systems provides CRM software to Rogers. Rogers is currently using Amdocs CSE 7.5. The Amdocs customer management system allows Rogers to provide a personalized customer experience and improve first-call resolution for wireless‚ cable and telephony customers across Canada
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Pakistan’s Banking Sector Current Situation and Critical Issues ISHRAT HUSAIN Pakistan’s banking sector reforms which were initiated in the early 1990s have transformed the sector into an efficient‚ sound and strong banking system. The most recent comprehensive assessment carried out jointly by the World Bank and the IMF in 2004 came to the following conclusion: “ for reaching reforms have resulted in a more efficient and competitive financial system In particular‚ the predominantly
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Customer Relationship management Coca Cola is the world’s largest beverage company. They sell their products in more than 200 countries and more than one billion of their products are consumed daily. Keeping finance and logistics is an important task. Coca Cola started using a system called the traditional system‚ which has proved very effective. This system was generating high value and was not user friendly. All financial plans manually entered and is used to enter again to update the information
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Information security challenges of social engineering in Banking Sector. By Ms. Nisha Ann Jacob Asst. Prof‚ De Paul Institute of Science and Technology‚ Angamaly Research Scholar‚ Karpagam University‚ Coimbatore Abstract The concept of social engineering has been gaining importance in the modern business environment as almost fifty percent age of the Indians are techno kids‚ who are of age less than twenty five years. Latest research initiatives report accelerated use and adoption of social
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Evaluation of Nike’s CRM programme Nike’s Rationale for implementing CRM programme In nowadays business world‚ Customer Relationship Management (CRM) is an essential for a business strategy for every company. Our chosen company is Nike‚ one of the largest supplier of sportswear which include shoes and apparel. Implementation of CRM programme is a essential for every successful company. Customer Relationship Management is the core business strategy that integrates internal processes and functions
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INTRODUCTION Before discussing the structure‚ conduct and recent performance of the UK banking sector‚ it is useful to provide an insight in the recent global financial crisis caused by the sub-prime mortgage crisis initiated in the US and underline its effects on the banking industry in the UK. It all started with the collapse of the housing bubble in the US‚ as borrowers were no longer able to meet their financial obligations and as consequence many of these subprime mortgages became default and
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