------------------------------------------------- ABSTRACT Customer are the most important resource for an organisation. They are the main focus for the success of the business where company gain revenue or profit to generate the business growth. Customer motivation as well as customer service is the one of the quality management system principle. In every organisation must has customers otherwise is useless. Therefore‚ business must define customer needs and expectations to be alive because loyal customer
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Impact of Mergers and Acquisitions on Employee Motivation- Telecommunication Merger in the UK A case of T-Mobile and Orange Mobile Merger Abstract Over the past one decade‚ mergers and acquisitions increased at a record rate globally‚ especially in the United States. The telecommunication sector experienced no exclusion to this phenomenon and the three major telecommunication mergers included MCI and Verizon‚ Sprint and Nextel‚ and BellSouth and AT&T. As a result‚ the telecom playfield
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The Role and Effect of Hospitality in The Odyssey The Odyssey‚ by the Greek author Homer‚ is an epic about Lord Odysseus and his quest to return home. The story takes place in and around Ancient Greece. Odysseus‚ along with his son Telemachus‚ must expel the suitors from his household after being lost at sea for 20 years. Throughout the epic‚ one of the underlying themes that Homer shows is the importance of hospitality through elaborate stories emphasizing respect‚ royalty
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Skills and Competencies Needed for the Hong Kong Hotel Industry: The Perspective of the Hotel Human Resources Manager Benny Chan Marianne Coleman ABSTRACT. The tourism industry is one of the main sources of income to Hong Kong. If qualified employees provide better service‚ Hong Kong can potentially attract even more visitors. The training of new recruits and existing staff is therefore vital‚ but views on the value and the type of training vary amongst the stakeholders. This study of
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UNDERSTAND THE CURRENT STRUCTURE OF THE HOSPITALITY INDUSTRY 1. Demonstrate the diversity of the hospitality industry explaining how it has achieved its current complexity‚ scale and scope. The hospitality industry has a lot of different sectors. It is commonly split into the 14 different sectors. Hospitality Services Tourist‚ Tourism Hotels Self Catering
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Throughout the United States‚ history‚ and the hospitality industry overall; The Jungle is perhaps a standout amongst the most accredited book of 1906. Sinclair’s novel has produced global eminence and it has accomplished a lot of open mindfulness. Sinclair’s intentions compressed into the novel were composed to depict the brutal conditions and abused existences of him‚ and other workers. Although pursuers didn’t disregard his existing motive‚ his introduction of wellbeing infringement and unhealthful
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Factors Driving Employee Satisfaction and motivation - study based on different industrial sectors Shuchi Selot1‚ 2‚ Nidhi Puranik1‚ 2 and Hema Singh*‚ 2 Human Resource is the most crucial asset for any organization. Our objective is to determine various factors which play vital role in deriving Employee satisfaction. The study of "employee satisfaction" helps the company to maintain standards & increase productivity by motivating the employees so this study helps to know the working conditions
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EMERGING INDUSTRY PRACTICES IN HOSPITALITY OPERATIONS Dr. Kshitiz Sharma‚ Email i.d.- sharmak23@gmail.com ABSTRACT Hospitality business is in transition stage‚ shaping itself better‚ less expensive‚ more user and environment friendly and ethical in approach. It’s good for all of them who believe tourism and hospitality a sustainable product. The present study is on emerging trends in operational areas of hospitality and hotels particularly. The scope of the present study is limited to
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AND HOSPITALITY INDUSTRY Abstract Information Communication Technologies (ICTs) have revolutionised the travel industry in the last decade. eTourism reflects the digitalisation of all processes and value chains in the tourism‚ travel‚ hospitality and catering industries. It emerges as a term describing the entire range of applications of ICTs on tourism and the implications for the tourism value chain. Major opportunities and challenges have emerged and need to be addressed by all industry players
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Effectiveness through Employee Motivation R. Flora Sahayamary Research Scholar Dr. R Mathivanan – Principal‚ Bharathiar University Arts &Science college‚ Valparai Introduction The focus of this study is to enlighten that how an organization through its employees can achieve success and effectiveness. The purpose of the study is to analyze the impact of employees’ motivation on organizational effectiveness. The study has two sub-objectives: * the factors that increase motivation of employees
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