NATIONAL OPEN UNIVERSITY OF NIGERIA SCHOOL OF ARTS AND SOCIAL SCIENCES COURSE CODE: PCR 276 COURSE TITLE: PERCEPTION AND CONFLICT 1 2 COURSE GUIDE PCR 276 PERCEPTION AND CONFLICT Course Developer/Writer Godwin Ogheneochuko Unumeri (M.Sc.) Author‚ Social Scientist and Independent Researcher‚ Lagos‚ Nigeria. Course Editor Dr. Hammed T. Ayo Department of Guidance and Counselling Faculty of Education University of Ibadan Course Co-ordinator Durojaye Oyedolapo
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Chapter 12: Human Resource Management A Manager’s Challenge: Happy Employees Provide Exceptional Service at Zappos Points from the case | Interpretation | How can managers ensure that employees will provide excellent service and be happy doing so? | The actions that top‚ middle‚ and first lines managers take to measure their non-managerial employees can give a good performance in their job and in a happy and willing situation. | Zappos * founded in 1999 as a struggling online shoe shop
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END PROGRAMME REACTION TOWARDS TRAINING EFFECTIVENESS: A STUDY AMONG BANK EMPLOYEES IN INDIA 1. Mr.Az-har Basheer Asst.Professor HR Department TKM Institute Of Management Musaliar Hills‚ Karuvelil P.O Kollam - 691 505‚ Kerala‚ India Mob: 09946664336 Office No: 04742482464 Email: azhartvm@yahoo.com azhartvm@gmail.com 2. Dr.M.M.Sulphey Domain Head HR Department TKM Institute of Management Musaliar Hills‚ Karuvelil
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Employee Training and Career Development Training and Development is important in an organization. It helps employees develop their personal and organizational skills‚ knowledge‚ and abilities. Companies depend on human resources to help them develop superior employees so that the company as well as individual employees can accomplish his or her career goals‚ and it increases employee job satisfaction. Training employees increases morale and performance because employees feel confident in their
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Chapter 16 | Hiring and Managing Employees #1) It was announced in January 2003 that the current managing director of the Indian subsidiary of Tel-Comm-Tek (TCT) would resign within a month. TCT immediately began searching for a replacement based upon the following preferences: desire to promote from within‚ selection from a mix of nationals‚ and an emphasis on international experience. A selection committee was chosen to nominate the new managing director for TCT India and the following six
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Motivating Employees in an Organization S Santosh Contents Chapter 1 2 Chapter 2 5 Chapter 3 10 Chapter 4 15 Chapter 1 Motivation: Concepts and Theories Defining motivation The word "motivation" comes from the Latin word movere - "to move." And managers often view motivation in exactly those terms ("I need to get my people moving!"). Motivation is the psychological feature that arouses an organism to action toward a desired goal; the reason for the action. General motivation
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SUMMER TRAINING PROJECT REPORT ON STUDY OF EMPLOYEES PERCEPTION TOWARDS INDUCTION TRAINING AT MADURA FASHION AND LIFESTYLE‚ GURGAON TABLE OF CONTENT Serial No. | Topics | Page No. | 1. | Acknowledgement | 4 | 2. | Executive summary | 5 | 3. | Chapter 1- Industry profile * Indian retail industry * Growth of Indian retail * Major retailers in India * Retail formats in India * Challenges faced by Indian retail industry * The future
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previous study analyzed the effects of verbal communication on witness testimony‚ other studies have been conducted analyzing the effects of nonverbal communication. Notably‚ one study analyzed the effects of judge’s nonverbal communication on juror’s perceptions (Badzinski & Pettus‚ 1994). The researchers asked three questions. The first question was‚ “Does judges’ nonverbal involvement influence individual and/or group verdicts” (p. 311). The next two questions regarded the effects of sex on trial outcomes;
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The Role of Perception in the Decision Making Process According to Robbins‚ S. (2005) “Perception is a process by which individuals organize and interpret their sensory impressions in order to give meaning to their environment”. The role of perception in the decision-making process goes beyond the five senses‚ touch‚ sight‚ smell‚ hearing‚ and taste. The representation of perception in decision-making is based on a person’s internal understanding and personal analysis of environmental observations
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A study of customer satisfaction with life insurance in Chandigarh tricity. Ads by Google HDFC Life Term Insurance 1 Cr. Life Cover@just रु 24/day. No Medicals upto 75L Cover* Buy Now www.buyhdfcslonline.com Abstract: Over the last few years‚ developments in the insurance sector have resulted in a paradigm shift in the way the business is conducted. Customer servicing today has become the focal point of insurance companies. However‚ there is absolutely no exaggeration in mentioning that the amount
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