CUSTOMER SERVICE AT AIRTEL‚ BANGALORE. A DISSERTATION SUBMITTED IN PARTIAL FULFILLMENT OF THE REQUIREMENTS FOR THE AWARD OF MBA DEGREE OF BANGALORE UNIVERSITY. Submitted By: Kirandeep Goraya Reg.No-05XQCM6027 UNDER THE GUIDENCE OF: DR.K.V.PRABHAKAR SENIOR PROFESSOR‚ MPBIM‚ BANGALORE M.P.BIRLA INSTITUTE OF MANAGEMENT ASSOCIATE BHARTIYA VIDYA BHAVAN. BANGALORE-560001 2005-2007 2 DECLARATION I hereby declare that the research work embodied in this dissertation entitled “Customer Service
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Organizational Structure Interview Organizational Structure Interview Koffee Kake is a small coffee shop located within my community that sells coffee and pastries and had a small lunch menu. The Koffee Kake was opened in 2007‚ currently employs 14 part time employees and has annual sales of approximately $500‚000. This small business was selected because it has grown and thrived over the years even though they must compete with a nationally recognized coffee shop that is located just
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Organizational Design and Structure: Apple’s Structure Ciara Smith MGM 255‚ Colorado Technical University Introduction: In this paper I will discuss the six key elements of an organization’s structure as well as identify and diagram 1 organizational structure that can be applied to Apple. I will also‚ analyze 1 strategy that seems to be working well for Apple and 1 that needs improvement. Additionally‚ I will discuss how the organizational structure will help reinforce what is working well
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supervise‚ and plan besides those who render support services and technical advice. As such‚ studying the structure or design of an organisation means analysing how these parts are put together‚ who reports to whom‚ the degree of centralisation or decision making power concentrated at the top‚ the extent of rules‚ policies‚ regulations‚ and procedures in the organisation. The building of the initial structure of an organisation may be based on the conditions prevailing in the society and the industry
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HUMAN RESOURCES MANAGEMENT Continuous Assignment 2 Chapter 6: Performance Management and Appraisal Case Incident 1 Appraising the Secretaries at Sweetwater U Background: Rob Winchester is the newly appointed vice president at Sweetwater U and he faced problems after his university career began. Rob’s boss‚ Sweetwater’s president assigned him the first task of improving the performance appraisal system
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Boeing 2 Abstract In this paper the company Boeing will be evaluated with using the organizing function of management. The paper will show how the organizing function relates to the physical assets‚ monetary‚ human resources‚ knowledge‚ and technology. It will also be shown how Boeing uses these resources for effectiveness and efficiency. Boeing 3 Boeing In the functions of management there are four functions. One of the functions is organizing. This is a little different
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|Determine the firms main business and organizational objectives | |Step 3 |Conduct a SWOT analysis identifying the company’s strengths‚ weaknesses‚ opportunities‚ and threats | |Step 4 |Construct a Competitive Profile Matrix (CPM) | |Step 5 |Construct an External Factor Evaluation (EFE) Matrix
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the way the employees will behave the customers. In order to achieve this‚ there are some subtle behaviors that can send the most powerful messages to the customers. These involve the prompt initiation of the conversation‚ verbal greeting‚ getting customer committed which are all to welcome the customer as a guest. Hi is a good word with a smile on face to greet. Apart from these‚ icebreakers are also important which dispel the suspicious thoughts of the customers by using some compliments‚ comments
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Inc. Organizational Structure Paper Gloria Sample MGT 230 11/07/2013 Dr. William Manduca Tyson Foods‚ Inc. Organizational Structure Paper This organizational structure paper for Tyson Foods‚ Inc. will show how Tyson Foods Company is structures and organized. It will also show the comparison and contrast within its work place and company as a whole. It will focus somewhat on how marketing‚ finance‚ human resources‚ and operation department influence and determine the organizational structure
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Organizational Structure And Design Phoebe Lim Jethro Ong Hardy Chandra Petra Christianto Daniel Yu Table of Contents Pg 1.1 History of jaguar company 1.2 Overview of jaguar company 1.3 Organisational Changes 1.3.1 Implementing changes in the company 1.3.2 Changes in Jaguar Company 1.4 Jaguar case study analysis 1.4.1 Benefits of cultural change in jaguar 1.4.1.1 Enhances Productivity 1.4.1.2 Generate unity among employees 1.4.1.3 Financial
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