Wal-Mart ’s Customer Service Perspective Karen E. Wilkerson TUI BSBA Integrative Project BUS 499 Module 2 SLP Dr. Thurgood February 17‚ 2012 Wal-Mart ’s Customer Service Perspective Customer service is interaction with your company ’s clients. Ultimately‚ businesses are in business to make money; profitability cannot be achieved without customers. Customer service representatives provide much of this direct interaction‚ although almost anyone‚ from any position in an organization‚ may be
Premium Customer service Customer Strategic management
4.1 Explain key aspects of policies‚ codes of practice and guidelines of an organisation. (400 words minimum) Policies‚ codes of practice‚ and guidelines are essential components of education and training. These key documents provide a framework for an organisation to ensure the maintenance of high standards‚ procedures are implemented and accountability for individuals within their role. Education and training establishments utilise these documents to ensure high-quality education‚ in addition to
Premium
The Negative Effects 1 The Negative Effects of Offshoring Customer Service Lisa Morris Com 120 December 1‚ 2009 Karen Halusek The Negative Effects 2 The Negative Effects of Offshoring Customer Service She is very excited. She just came home with her brand new computer. She and her husband had been saving every extra dollar for quite some time and they were finally able to purchase the computer they had been wanting. They succeeded
Premium Customer service Unemployment Outsourcing
Nitra‚ May 17-18‚ 2006 THE SALES FORECASTING TECHNIQUES MARTINOVIC Jelena‚ (SCG) - DAMNJANOVIC Vesna‚ (SCG) ABSTRACT Many sales managers do not recognize that sales forecasting is their responsibility. In this paper we summarized techniques that manager used into two types: qualitative and quantitative techniques. We also discuss the use of computer software in sales forecasting in Serbia. KEY WORDS sales forecasting‚ quantitative and qualitative techniques INTRODUCTION Forecasting activity
Premium Forecasting Sales Qualitative research
are the ones from 2001 to 2005. There was a tremendous increase in the contracts‚ going from $774‚906 in 2001 all the way up to $221.4 million in 2005. (Greenwald) These numbers are incredibly high‚ and where is all this money being used? We have been asking these questions for years now‚ and our government doesn’t seem to give us a set answer. In Robert Greenwald’s “Iraq for Sale‚” he brings some of the things this money is being spent on into plain sight. Special interest groups stationed in
Premium Private military contractors Water treatment
“STUDY ON CUSTOMER SERVICES in BHARTI AIRTEL SERVICES LTD” A first review report (Submitted by M.MUBBIDATHI‚ Roll No: 1211MBA0476: Reg. No: 68212100123 ) Need for the Study: The scope of the project report is to study the level of satisfaction of the customers with Bharti Airtel services. Every company wants the feed back of their customer about the product‚ price‚ service and promotional activities in order to know the customer attitude towards its product. The consumers were to
Premium Vodafone Customer
Customer representative Introduction The Customer representative has to pick-up calls whither being performed internally or externally with regards to the organizational environment. In addition Customer representative further needs to respond against the customer queries through phone calls. He or she must be knowledgeable about the different products and services related to the organization in which the Customer representative is currently employed. Job description The job done by the Customer
Premium Nonviolent Communication Customer Customer service
importantly our company. If a customer feels uncomfortable or offended due to your attire at work they may refuse to come back. Some examples of inappropriate work-place attire is excessive jewelry‚ tight and short clothing and sometimes even clothing or jewelry that show off beliefs and religion. All of these things may put a damper on the way you and your company is viewed by customers. 5. What are the four spatial distances observed in Western cultures‚ and for which people or situations are each
Premium Nonverbal communication Communication Interpersonal relationship
ONE STOP Customer Service Training Objectives Today we will look at: Why customer service is important Communicating effectively with customers Creating a positive impression The skills needed for excellent customer service Planning good customer service Handling difficult customers Ice Breaker • • • • • • • S E R V I C E Exercise • Why bother with customer service? • Who are our customers? • What do our customers want? (more on this later) Vision – The best place to live and
Premium Communication Nonverbal communication Customer
and reliable customer service of these businesses and the importance of customer service in different businesses. Sainsbury’s: 1. Online shopping Sainsbury’s provides online service to the customer so the customer can do online shopping on the internet. Sainsbury’s also provide delivery service to the customers who do online shopping. Sainsbury’s will make sure all the products delivered on time to make the customer feel happy. This is good for the customer because the customer don’t need to
Premium Customer service Customer Sainsbury's