IT to establish a centralized customer service department to accept customer requests for maintenance during non-prime-time hours‚ for which Otis was earlier using a commercial answering service. Customers assessed the quality of the service offering based on Otis’ responsiveness to their calls‚ which also affected their perception of the Otis brand. The quality of the answering services was inconsistent and also they had no direct stake in responding to the customers’ requests as fast as possible
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STUDY ON CUSTOMER LOYALTY ON STAINLESS STEEL WITH REFERENCE TO SALEM STEEL PLANT Customer loyalty can be defines as “customer behavior characterized by a positive buying pattern during an extended period (measured by means of repeat purchase‚ frequency of purchase‚ wallet share or other indicators) and driven by a positive attitude towards the company and its products or services” (Looy‚ Gemmel & Dierdonck‚ 2003). Statement of the problem: To Study on Customer Loyalty no
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BLT1 CREATING CUSTOMER VALUE Most of the companies nowadays utilise customer-centric approach as to ensure the quality service brought to the customer (Bolton 2004). Moreover‚ recruiting new customers cost always more than maintaining loyal customers that ultimately aims for profit for the organization (How not to let business slip away: Don’t upset old customers when tempting new ones‚ 2010). As a result‚ a lot of attentions have been drawn from the customers by the organizations via different
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Community Acquired Pneumonia Core Measure Core Measure Community Acquired Pneumonia Today hospitals as businesses‚ as well as health care institutions‚ face many obstacles while caring‚ treating‚ and rehabilitating patients during their hospital stay. The community as a whole tends to follow a pattern of trends that include specific health conditions including Acute Myocardial Infarction (AMI)‚ Congestive Heart Failure (CHF)‚ and Community Acquired Pneumonia (CAP). These three conditions are
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INTRODUCTION AND BACKGROUND In this study we would learn that set theories is not just a mathematical concept or a lesson that is just taught in school but a theory that is helpful in other fields. This study would also find ways in order to help our community in a way that we can use these theories to help and to maximize the use of this in other fields. Theoretically set theories has different applications.Here are few of some examples that set theories would be helpful in‚ like formulating
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Customer Satisfaction Satisfaction is a person’s feeling of pleasure or disappointment resulting from comparing a product’s perceived performance in relation to his/her expectations. Short of expectation = Unsatisfied customer Matches expectation = Highly satisfied customer A short of expectation means an unsatisfied customer while a matched expectation means a highly satisfied customer. Customer satisfaction is the relationship of perceived performance to expectation. It is a form of expectation
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name for over a century. There are many different classes developed to cater for the ever demanding customers. Some of the classes are C‚ D‚ E‚ G‚ K‚ L‚ R‚ S‚ T class. Also‚ Mercedes reputation is also build in the Formula One scene. 1. Customer retention Customer retention is an assessment that an organization takes to measure the customer defection. It is important because retained customers tend to spend more‚ need lesser loyalty cost and they tend to refer someone to your business. Therefore
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discussing the customer service policies a. A discussion about the usage of customer service policies(1.1) page 3‚4 b. A discussion about the evaluation of customer service policy(1.2) Task B Communication and information research a. Evaluation of the different communication methods(2.1) b. Analysis of the influence of customer perception by customer service provision (2.2) c. Assessment of sources of information on customer requirements
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market‚ customers are playing the leading role and customer satisfaction is one of the important factors affect the development of the companies. Knowing what customers think‚ feel‚ demand and choice preference is crucial for marketers because satisfying customers can means that a company not only gaining a customer but also survival in intense competition. Therefore‚ delighting customers can gain benefit from three aspects: keeping loyal for exist customers‚ attracting potential customers and getting
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“The Five Forces helped me” Some readers complained that in criticizing the Five Forces analysis I was trashing something that they had found useful. I am glad to hear that some people have found help from Porter’s five-forces model. It is however a bit like saying that we had success for over a thousand years in predicting the movements of the planets with the geocentric model of the universe‚ so why should we accept that the earth revolves around the sun? There are ways to reinterpret Porter’s
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