Project Quality Management 1- What are project life cycle phases? Write a short note on each of the six phases. 8-16 1- Initiation Phase * Define the need * Return on Investment Analysis * Make or Buy Decision * Budget Development 2- Definition Phase * Determine goals‚ scope and project constraints * Identify members and their roles * Define communication channels‚ methods‚ frequency and content * Risk management planning 3-
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Chapter 8: Project Quality Management Learning Objectives 2 Understand the importance of project quality management for information technology products and services Define project quality management and understand how quality relates to various aspects of information technology projects Describe quality planning and its relationship to project scope management Discuss the importance of quality assurance Explain the main outputs of the quality control process The Importance
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Total Quality Management Notes UNIT I INTRODUCTION 9 Introduction - Need for quality - Evolution of quality - Definition of quality - Dimensions of manufacturing and service quality - Basic concepts of TQM - Definition of TQM – TQM Framework - Contributions of Deming‚ Juran and Crosby – Barriers to TQM. Introduction The definition of quality depends on the role of the people defining it. Most consumers have a difficult time defining quality‚ but they know it when they see it. For example‚ although
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Four Basic Approaches to Understanding A Tale of Two Cities‚ Pride and Prejudice‚ House on Mango Street‚ Slaughterhouse Five‚ and Of Mice and Men In both A Tale of Two Cities‚ by Charles Dickens‚ and Pride and Prejudice‚ by Jane Austen‚ some of M.H. Abrams’ four approaches reading and understanding literature apply. The four approaches include: mimetic‚ pragmatic‚ expressive‚ and objective. The pragmatic approach deals with instruction from literature. Pragmatic is the best approach to understand
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Total Quality Management Total Quality Management is a management approach that originated in the 1950 ’s and has steadily become more popular since the early 1980 ’s. Total Quality is a description of the culture‚ attitude and organization of a company that strives to provide customers with products and services that satisfy their needs. The culture requires quality in all aspects of the company ’s operations‚ with processes being done right the first time and defects and waste eradicated from
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ALLAMA IQBAL OPEN UNIVERSITY ISLAMABAD (Department of Business Administration) TOTAL QUALITY MANAGEMENT (890) CHECKLIST SEMESTER: SPRING 2011 This packet comprises the following material: 1. Text Book (one) 2. Course Outline 3. Assignment No. 1‚ 2 4. Assignment Forms ( 2 sets ) In this packet‚ if you find anything missing from the above mentioned material‚ please contact at the address given below: Mailing Officer Services Block No. 28 Allama Iqbal Open University
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MOS Essay 3. Discuss how different perspectives and approaches to managing knowledge may lead to an organisation’s competitive advantage‚ supporting your views with pertinent literature and examples. Knowledge management (KM) is a relatively new concept that emerged 15 or 20 years ago and which presents knowledge as a process‚ rather as something that people have. Blacker (1995) himself talks of “knowing as a process”‚ thus something far more complex and ambiguous than the classical and
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The Four Functions of Management "Henri Fayol was the 1st to describe the Four Functions of Management when he was Chief Executive Officer of a large mining company in the late 1800 ’s. He noted that managers at all levels operating in a for profit or not for profit organization must perform each of the functions of management." (Miller‚ 2005‚ pg. 5-9) These four functions of management consist of planning‚ organizing‚ leading and controlling. These four functions will be addressed as well
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Quality management and international standards Quality is the ability of a product or service to meet customer needs and exceed them. Implications of quality In addition to being a critical element in operations‚ quality has other implication: Company reputation – an organization can expect its reputation for quality – be it good or bad – to follow it. You are known by the company you keep! This statement does not only apply to individuals but organizations as well. Quality will show up in perception
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It’s clear that learning more about your customer is good. Direct communication with customers enables you to work with them to achieve the best result. This is easy to do for small businesses. On a larger scale it can be more difficult. Questionnaires‚ focus groups and the like aim to achieve the same goal as direct communication. These methods are effective but there is a risk that the VOC will get lost or misheard. For example‚ a questionnaire may ask customers how a firm can improve their
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