Communication is the imparting or exchanging of information by speaking‚ writing‚ or using some other medium. With in all health and social care settings workers have to talk to service users. It’s important that they are communicated to in the correct way to way and they are made to feel accepted and respected. Verbal communication Verbal communication is getting across a message‚ idea‚ or feeling through the use of mouth. Verbal communication is the main way of communicating face-to-face. The
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important to create a good atmosphere. You need to make the other person feel relaxed and happy to talk to you. There will need to be some sort of relationship established before someone will feel comfortable to talk to you about their personal issues. For example in a profession like counselling‚ the service user will need to meet and become acquainted with the counsellor before they will feel at ease and ready to open up. In some health or social care settings‚ such a counselling‚ you may have
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Unit 74 1.1 Explain the importance of meeting an individual’s communication needs. Service users who have communication problems need support to enable them to express themselves effectively. It is therefore important for the carer to be aware of the individuals preferred method of communication and also to support the individual to use their preferred method. Service users have the right to communicate through their chosen method and their choice should be acknowledged and respected by supporting
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Understanding employment responsibilities and rights in health and social care settings. 1.1 List the aspects of employment covered by law. The law in the uk covers the following aspects: minimum wage‚ hours worked‚ sick pay‚ coshh‚ riddor‚ discrimination‚ health and safety‚ holiday entitlements and pay‚ redundancy and dismissal‚ training‚ disciplinary procedures and union rights.1.2 List the main features of current employment legislations. Equalities‚ (The Equality act 2010) equal opportunities
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For example a leaflet‚ letter or appointment cards. These are all ways which communication can be written. An example of this in health and social care is a receptionist sending a client a letter telling them their appointment has been changed or cancelled. And advantage of this type of communication is it can be done 24/7‚ it can be formal or informal and also it can be sent in different
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Communication 1 Understand why communication is important in the work setting: 2.1 Identify different reasons why people communicate Communication are more important in different aspect of working area‚ however‚ there are one to four reason but not the last such as to: (a) Give information: (b) Make a point: (c) Outline a concern: (d) Express a need: 1a- Give information about
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with anyone that does not ‘need to know’. In the care setting‚ providing confidentiality requires confirmation that personal and private information belonging to service users cannot be accessed by others. Any information given by a service user should not be disclosed without the service user’s permission. Personal/private information a care setting will regularly come across can include: * Information being discussed orally‚ for example in a nursery care setting a care worker discussing/debating
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ways of working Agreed ways of working is following policies and procedures in the care plan that is given with each individual resident and care plans to do within the residential home given by your employer . Agrred ways of working means ways in which you are able to apply the latest rules and regs that dictate how care workers treat people in a residential home.There is a code of conduct which every worker should know about‚ it’s all about protecting the vulnerable. Care plans need to be
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Medicare was instituted because the elderly needed financial assistance with many health related issues associated with aging. Medicare helps to insure that the elderly receive the care they need regardless of social class and income. The health care program not only helps the elderly‚ but it also provides insurance for the poor to ensure their physical well-being. Medicare is for those 65 years of age who are eligible for social security and have paid in to Medicare. Medicare consists of two types of
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SOCIAL NEEDS Because of the social nature of humans and the long developmental period from birth to adulthood‚ the need for love and belonging is closely linked to the need for survival. Desire for closeness and bonding results in the creation of family and social structures that bring new members of the species into existence and nurture and support them on an on-going basis. Glasser believes that successful relationships are key to a person’s happiness. The need for love and belonging includes
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