Data Analysis for Hospitality Management Assignment 1: Balance Scorecard of Hilton Hotels and Resorts (Front Office) Total Word Count – 2135 words (excluding figures and matrix) Table of Contents 1. Introduction 4 2. Strategic Map (Group Work) 4 3. Financial Perspective (Fanny Dewi) 5 4. Customer Perspective (Karn Kapur) 9 5. Internal Business Perspective (Kyounghee Joo) 10 6. Innovation Perspectives (Avisek Biswas) 12 7. Balanced Scorecard (Summary) (Group Work) 14
Premium Balanced scorecard Strategic management Management
Mega-event planning is a niche within the hospitality industry that requires a specialized skill set and knowledge that takes years of experience to master. For hotels‚ having space dedicated to private events is a way to increase profitable business opportunities. Generally‚ private banquets/events are used to celebrate something and therefore higher priced food‚ beverage‚ and décor are usually desired. As seen in the video‚ Gaylord Opryland Resort & Convention Center has this down to an exact
Premium Party Event planning
| Hospitality Operations | | | | | Introduction I will be covering a full report on: • The Guest Cycle (4 stages) • Related activities • Related documents Indicating the importance of them and thus discussing; The identification of problems encountered by guests and suggesting how to minimise/eliminate such problems. This report is specifically for a the General manager of a new 128 bedroom 4* Galway City Centre Hotel‚ an will involve me discussin the above issues that
Premium Hotel Hotels
Memo To: All staff From: Human Resource Manager Date: 7/3/2011 Subject : Work practices and the prevention of Food Poisoning To all staff and employees‚ The following criteria must be followed at all times in the vicinity: Personal hygiene Try to avoid touching your mouth‚ nose‚ ears‚ eyes or any body opening as these areas contain harmful micro-organisms. If you do touch any of these areas including jewellery‚ make sure you wash your hands before touching any food‚ utensils or linen
Free Hygiene
How could leaders and subordinates influences the ethical culture of corporation According to Ethics Resource Center (2010)‚ the important influence of people’s behaviors in the organization is based on the circumstance of working environment they are in‚ also the standards set by the employers and employees. If people having good behaviors are put in the negative behaviors that does not value values or even are pressure them to do something without any giving alternative to make decision‚ it
Premium Ethics Business ethics
Detail Itinerary (Nepal): Day 01: Arrival / Kathmandu (2013/Jan/18) Arrival at Tribhuwan International Airport from Korean Airways. Meet‚ Greet and assist to transfer to Hotel. Check in to Hotel and free. Evening visit Thamel Area. Dinner at Korean Restaurant and overnight at Hotel‚ Kathmandu.( Dinner) Day 02:Kathmandu–Pokhara(01/19) After Breakfast‚ check out and drive to Pokhara about 200 Kms west. Lunch on the way at Kurintar at Manokamana Cafe and continue drive. Reach Pokhara and check in
Premium Kathmandu
FRONT OFFICE THE LODGING INDUSTRY REGS NO.1211-944 SYED ALI ZAFAR BATCH – 34 SUBMITTED BY: Ali zafar SUBMITTED ON: 16/08/2012 GREEN HOTELS What are green hotels? Green hotels are environmentally friendly properties that the initiative and implement very important practices and programs to reduce the wastage of energy‚ water‚ and waste. Green hotels are participating in recycling programs‚ linen changing programs‚ Installing energy efficient
Premium Recycling Environment
Legal Issues Legal issue | Law/legislation | Brief description of legislation | Hygiene | Food Act 2003 (NSW)Food Regulation 2004 (NSW) | States where food can be prepared and sold‚ how food should be transported‚ stored‚ prepared‚ cooked and served. Expected hygiene standards‚ no spoiled or contaminated foods sold. Foods must match description given to customers | Liquor | Liquor Act 1982(NSW)Liquor Regulation 1996 (NSW) | Notification to the public to apply for a license‚ trading hours permitted
Premium Discrimination Employment
Customer Loyalty in hospitality industry Today‚ the ultimate goal of almost every kind of business is to increase its income and sales. In other word‚ the business wants to not only attract new customers to the products and service but also to maintain and encourage the current customers to have repeat purchases. Brand awareness is a term used in this condition. It refers to how the firm can let customers know about the products and service and to have a clear picture of the firm when they
Premium Hotel Brand Hospitality industry
HSC Standard English Module B: Close Study of Text: The Curious Incident of the Dog in the Night Time. Speech Assessment Task Christopher Boone is often challenged in understanding and relating to the thoughts and feelings of those around him‚ including his family. His inability to visualise the feelings and thoughts of those that are around him‚ meaning he cannot empathize. Because‚ Christopher cannot tell when a person speaks in a joking manner or guess a person’s mood by their facial expressions
Premium The Curious Incident of the Dog in the Night-Time Exclusive Books Boeke Prize Psychology