Report On Customer Service in Telecom Sector (A case study on Banglalink) Course code: BUS 214 Course Title: Business Communication Submitted to Mr. Tanvir Ahmad Torophder Course Instructor Submitted by Group Name: The LEGENDS of BBA |Name |ID |Md. Ahadujjamanrony 1001010131 |Faglul Karim Raihan
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Date : December 13th ‚ 2012 Table of Contents I. Introduction 2 a. Summary of E-business in the hypermarket Industry 2 b. Objectives and scope of the report 2 II. Body 3 a. Background of Tesco 3 b. Purpose of Tesco’s E-business Strategy 4 c. Benefits gained by Tesco with its strategy 5 d. Identify and Criticise ( Study Case sample ) 6 e. Tesco’s business strategy with its implementation and the needs/demands in online shopping 9 III. Recommendations 10 IV
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has been the main concern for every hotel and resort. Customers are now more valued and every effort is being made to keep them loyal to the hotel and make them permanent visitors. The hotel industry believes that higher level of customer satisfaction may result in higher levels of repurchase. Repeat purchasing is essential to a continued stream of profitability through achieving higher levels of customer satisfaction (Oliver‚ 1997). The customers’ satisfaction can be defined as “the fulfillment response”
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Running head: FedEx Customer Service: A Management Dilemma The FedEx Customer Service Holiday Dilemma Southern New Hampshire University QSO 500 Problem Background Federal Express‚ also known as FedEx‚ is a delivery service business headquartered in Memphis‚ Tennessee. The company offers delivery services in all 50 states and across several U.S territories. FedEx offers services internationally‚ although this research will be focused on U.S. operations. FedEx’s mission
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Tesco Introduction Ladies and gentlemen! Welcome. I would like to thank all of you‚ for attending to this conference. As many of you may know‚ I am Sir Terry Leahy. I am the CEO of Tesco‚ the third largest retail company in the world. We are gathered here today to talk about the future and the increasing growth in retail businesses. Many years of experience and research in Tesco has given us an insight of the retail markets and consumer habits‚ and therefore we would like to share our
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Tesco & Oxfam Oxfam The two companies I have chosen is Oxfam and Tesco; Tesco’s is one of the biggest companies in the world and is known very well through out the whole of England. The charity I have chosen is Oxfam and the reason I chose this is because it is a well-known charity and company through out the whole of England‚ the charity is working in 94 countries worldwide to help fight poverty. Oxfam was founded in 1942 in oxford; the charity also helps with disaster relief. Oxfam is a Voluntary
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curriculum support package of tourism and hospitality learning and teaching materials is being developed by the Personal‚ Social and Humanities Education Section of Curriculum Development Institute‚ Education Bureau for the implementation of the senior secondary Tourism and Hospitality Studies curriculum in schools. The curriculum support package is comprised of eight manuals‚ and they are developed to broaden
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Tips to Increase Retail Sales What to do When Sales Slump From Shari Waters‚ former About.com Guide Ads: * Retail Sales Techniques * Retail Store * Sales Management * Advertising Tips * How to Increase Sales Ads Retail Management Sciencewww.DMSRetail.comSuccess Guides for Retail Managers Exceed Revenue and Profit Targets! Sales Management Trainingkimptonconsulting.com/trainingseminars‚ workshops and courses to help your company accel. Rs. 25/ Trade‚ No Costswww
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Job rotation D. Sandwich courses 5. All activities involved in selling products and services to the ultimate or final consumer are part of the activity of: A. Manufacturing B. Retailing C. Wholesaling D. Channeling 6. Which of the following is not a major objective of retail communication? A. Inform B. Sponsor C. Persuade D. Remind 7. Sales people engage in ……….. are not expected or permitted to take an order but only build goodwill
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there anything to learn from the profitability and sales growth chart in Figure 3.5 (pg. 74) in this regard? There is plenty to learn from the profitability and sales growth chart. To have a successful business you must have profitable sales. Increasing sales does not mean lowering the price‚ it means explaining the value that the customer is receiving for their investment. 2 Consider Figure 3.5 (pg.74) and the differences in profitability and sales growth between the three firms. Are there any other
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