"Intern report on customer relationship management in banking sector of bd" Essays and Research Papers

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    A PROJECT REPORT ON FOR SATVIK INVESTMENT FINANCIAL SERVICES PVT. LTD SUBMITTED TO NORTH MAHARASHTRA UNVERSITY IN PARTIAL FULFILLMENT OF TWO YEARS FULL TIME MASTER DEGREE IN BUSINESS ADMINISTRATION (MBA) SUBMITTED BY MANGESH GAIKWAD (BATCH – 2009-2011) DEPARTMENT OF MANAGEMENT STUDIES NORTH MAHARSHTRA UNVERSITY JALGAON-425001 Company certificate Declaration I Mr. Mngesh Gaikwad hereby declare that the project entitled “Technical Analysis on Banking Sector” carried out at Satvik Investments

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    changing the character of bank management in recent decades? Has the overall outcome of the changes been greater stability in the banking sector? Discuss the respective roles of asset and liability management in modern banking. Deregulation‚ innovation and globalisation has changed the way banks run from asset management to liability management‚ as well as the change from ‘mono’ to ‘multi-tasking’ and the increased competition in the sector as well as risk. The banking system has evolved drastically

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    Framework for Customer Relationship Management Introduction: This article explores the plethora of literature available on CRM and relationship marketing and emphasizes the need for a single‚ process-based framework that helps in making a comprehensive CRM strategy followed by its successful implementation. The objective is to highlight CRM’s role in enhancing customer value and

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    1.0 Introduction 1.1 Origin of the report The BBA internship program is a required course for the students who are graduating from the School of Business of Independent University‚ Bangladesh. It is a 12 credit hour course with duration of 14 weeks. Students who have completed all the required courses (at least 114 credit hours) are eligible for this course. In the internship program‚ I was attached to a host organization Standard Chartered Grindlays Bank for 14 weeks. During this period

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    quality customer service is the keystone to success. Customer service is all around us. Most of us engage in customer Service activities of some type during our normal daily routines at Work. All of us encounter customer service when we go to the Store‚ call a company on the phone‚ or visit a business’s web site. However‚ simply being exposed to customer service doesn’t mean you understand how to do it well or how to evaluate whether you are receiving an acceptable level of customer service

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    Banking Sector in India History‚ Evolution‚ Opportunities & Challenges Submitted by Mayank Kishore B039 Vivek Manjarekar B041 Anshu Kumar Sinha B064 Table of Contents Evolutionary Phase 3 Foundation Phase 3 Nationalization of Banks 4 Effect of nationalization 5 Reformatory Phase 5 First generation reforms 5 Impact of first generation reforms 6 Second generation reforms 7 Review of second generation reforms 10 Opportunities & Challenges 11 New banking licenses & key guidelines 11

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    1. A STUDY OF EFFECTIVE HRM PRACTICES IN BANKS FOR BETTER ADMINISTRATION. 2. A comparative Study on Human Resource Management in the Banking Sector Title : Best-Practice Human Development Management in the Banking Sector. Three case studies of different types of banking institutions in the Lao PDR: (1) a village-level savings & credit co-operative in Vientiane Capital that received facilitation support from FIAM/LWU; (2) EMI Ltd‚ the first registered deposit-taking MFI; (3) ACLEDA

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    2.2 What is the Banking Sector and what institutions make up the Banking Sector? 2.3 What is Customer Satisfaction and what is the importance of customer satisfaction? 2.4 What are the technological Improvements made in the Banking sector? 2.5 What are the challenges of implementing these improvements in the Jamaican Banking Sector? 2.6 How has the Technological Advancements Improved Customer Satisfaction

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    Essentials of MIS Additional Cases 1 BUSINESS PROBLEM-SOLVING CASE JetBlue Hits Turbulence In February 2000‚ JetBlue started flying daily to Fort Lauderdale‚ Florida and Buffalo‚ New York‚ promising top-notch customer service at budget prices. The airline featured new Airbus A320 planes with leather seats‚ each equipped with a personal TV screen‚ and average one-way fares of only $99 per passenger. JetBlue was able to provide this relatively luxurious flying experience by using information

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    DECLARATION I‚ Ms. Reshma S. Dhembare Hereby declare that this project report is the record of authentic work carried out by me during the period from 2-4-2012 to 5-6-2012 and has not been submitted to any other University or Institute for the award of any degree / diploma etc. Signature: Name of the student : Reshma S. Dhembare. Date : CERTIFICATE This is to certify that Ms. RESHMA SHAMRAW DHEMBARE of MGM’s College of

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