Green economy 1. What is bad for you and the environment is cheap 2. What is good for you and good for the environment is expensive 3. Most people cant afford it 4. Not only is it expensive it isn’t any better for the environment Blue economy 1. Open your eyes to see what we have 2. Using what you thought was waste to create food energy and jobs 3. Poverty into development 4. Scarcity into abundance 5. Make a bigger cake to share 6. Starts with entrepreneurs
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Customer service 1 © NSW DET 2008 Topic 1 - Customer service 2 © NSW DET 2008 Introduction It may seem strange that you are studying an area that you already know so much about—customer service. Whether we realise it or not‚ we always judge organisations that we come in contact with and so we already have quite a good understanding of a customer’s perspective. In this module we will put this understanding into a structured model‚ so it can contribute to developing organisational
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The spreadsheet I did presents a summary of Blue Nile financial results from 2005 to 2009. From 2005 to 2007 revenues and net income both increased. The deep recession which began in late 2007 seriously affected the revenue in 2008. And then in 2009 the revenue recovered and increased slightly. I am going to analysis the financial performance in three parts. First‚ profitability ratios. Blue Nile had steady return on asset ratios around .1. The company utilized its assets very efficiently and
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December 2007 Excellus Creates EA and SOA Excellus Blue Cross Blue Shield Creates Enterprise Architecture and SOA Solution to Consolidate Disparate IT Systems Executive Overview When several Blue Cross Blue Shield programs in upstate New York merged‚ each organization brought its own business processes and IT systems to the new entity. Because they were so different‚ yet had to be consolidated‚ the new entity‚ Excellus Blue Cross Blue Shield‚ wanted to first implement a strong business analysis
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This memo is to bring awareness to the operational gap within the Engineering and Product Delivery department (EPDD) in the organization. The project office notified the EPDD with the preliminary booked project assignments for the next calendar year. The EPDD is operating at full capacity and does not have additional capacity to work on new projects. For the past three months the EPDD engineers are reporting more than 40 hours a week with an average of 50. Based on the upcoming projects‚ there is
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Blue Cross Blue Shield is one of the most important health insurances companies in the world. With more than 36 independent and locally operated Blue Cross and Blue Shield companies and the Blue Cross and Blue Shield Association (BCBSA) comprise the Blue Cross and Blue Shield System‚ it is considering the nation’s oldest and largest family of health benefits companies for over 80 years. Blue Cross Blue Shield is the most experienced providers of health coverage in America. As community-based companies
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symbol. IKEA products have a universally accepted assortment around the world. IKEA’s strategy is based on cost leadership where most of their manufacturing activities are outsourced to low-labour countries and they follow a high volume production of standardized items which provide an economy of scale. But IKEA concentrates in the design of their product where the designers work to build savings-generating features in the production and product itself. IKEA encourages its customers to be “prosumers”
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Success factors in Product Innovation Success Factors in Product Innovation: The Case Study of Savola by: Salma Nader Abbass Hussein Bachelor Thesis Submitted to the Innovation management department at the Faculty of Management and Technology German University in Cairo Student registration number: 7-4445 Date: 8-6-2009 Supervisor: Dr. Hadya Hamdy i Success factors in Product Innovation Abstract We are living in a world that customers are becoming increasingly sophisticated and
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Customer Complaints: A Gift in Disguise Werner‚ John. ASQ Six Sigma Forum Magazine12.3 (May 2013): 28-30. Abstract (summary) Improving the complaint management process is important for any organization‚ and the rewards for establishing an effective process are substantial and well worth the effort. When customers experience a problem with a product or service‚ some will complain to the front-line personnel. Most organizations do not have a complaint tab or button on their home page or on their
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a deal with customers and stated that whichever customer was able to attain 7 million company points would be eligible for for the Harrier jet‚ making this deal sound very appealing to customers indubitably. The company probably created this deal with customers because they needed higher sales and so they probably felt that if they made a deal‚ more customers would buy their products; they also probably thought no one would be able to achieve 7 million points. Since then‚ one customer thought the
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