PRODUCTION AND OPERATIONS MANAGEMENT Chapter 17 QUALITY MANAGEMENT Chapter 17 Quality Management Benefits of Quality Control I. II. Minimum scrap or rework due to reduced defectives. Reduced cost of labour and material as a result of reduced defectives. III. Uniform quality and reliability of product help in increasing sales turn over. IV. Reduced variability resulting in-higher quality and reduced production bottle necks. V. Reduced inspection and reduced inspection costs
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interface. He further added that to achieve the customer service levels expected‚ an organization need to ensure that for each of these two categories: the systems‚ measurements and the people are in place to respond to each customer group or market. Juran (2000) says that quality is the degree of excellence that is fitness for the purpose. It can also mean the degree in which customer requirements are met. Quality
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MOTOROLA CORPORATION – A HISTORY OF QUALITY MANAGEMENT Ivan Ortiz Illinois Ensign85@yahoo.com 630-699-3264 GM 588 Managing Quality Instructor Robert Lee August‚ 2011 Keller School of Management Introduction The Motorola Corporation was founded in 1928 when its’ Owners Paul and Joseph Galvin decided to start a business in the area of battery storage. Paul was interested in improving on the technological advances that had taken place to date in that field. As a result‚ his motivation and
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Cost of Quality In current context same meaning: Quality Costs‚ Cost of Quality‚ Cost of Poor Quality Impact of Costs Price Erosion Sales Profit +Warranty Cost +Material allowance Ideal $ Variable Cost Spread of break-even zone Fixed Cost Quantity Yield -> Waste -> (from design‚ defects‚ efficiency) -> impact costs Why Focus on Cost of Poor Quality? Price Erosion Profit Profit Profit Profit Total Cost to manufacture and deliver products Cost of Poor Quality COPQ Cost of Poor Quality
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CHAPTER 1 1. Quality is a dynamic state associated with products‚ services‚ people and environments that meet or exceed expectations of customers and helps produce superior value. 2. TQM (Total Quality Management) approach of doing business that attempts to maximize organizations competitiveness through the continual improvement of people‚ processes‚ products‚ services‚ and environments. 3. Key elements of TQ: Strategically based –having a comprehensive strategy plan
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Institutions and Organizations. C. Edquist. London and Washington‚ Pinter: 1-35. European Photovoltaic Industry Association (EPIA) (2010): Global Market Outlook for Photovoltaics until 2014‚ Brussels‚ www.epia.org Foster‚ R.; Ghassemi‚ M.; Cota‚ A Gu‚ S.; Lundvall‚ B (2006). "China ’s Innovation System and the Move Toward Harmonious Growth and Endogenous Innovation‚" DRUID Working Papers 06-07‚ http://www3.druid.dk/wp/20060007.pdf 18 He X. (2010): With PV standards in the hand of others‚ indigenous innovation
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The Corporate Jack Page 1 Contents Message from Editor….. .............................................................................. 2 From the Desk of Lipi Das ........................................................................... 3 The 10 commandments of Individual Brand Power ............................... 3 INTERVIEWS ............................................................................................ 6 GD Topics for the Corporate ...................................
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Harper Business‚ New York. 18. Harrington‚ H. (1991) Business Process Improvement‚ McGraw-HiU‚ New York. 19. Johnson‚ H. and Kaplan‚ R. (1987) Relevance Lost — JTie Rise and Fall of Management Accounting‚ Heurvard Business School Press‚ Boston. 20. Juran‚ J. (1964) Managerial Breakthrough‚ McGraw-Hill‚ New York. 21. Leavitt‚ H. (1964) Applied Organisational Change in Industry‚ Wiley‚ New York. 22. Mason‚ R. and Mitroff‚ I. (1981) Challenging Strategic Planning Assumptions‚ Wiley & Sons‚ New York. 23
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International Journal of Business and Social Science Vol. 3 No. 16 [Special Issue – August 2012] The Impact of Service Quality‚ Customer Satisfaction and Loyalty Programs on Customer’s Loyalty: Evidence from Banking Sector of Pakistan. Samraz Hafeez SZABIST Islamabad‚ Pakistan. Bakhtiar Muhammad Faculty Member SZABIST Islamabad‚ Pakistan Abstract Top organizations know that the road to success runs through their customers. Hence in today’s world‚ the companies who do not provide value to
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6/21/2013 TOPICS TOTAL QUALITY MANAGEMENT 1. 2. 3. 4. 5. 6. Introduction to Quality (Prelim) Total Quality Management – Principles and Practices (Prelim) Total Quality Management – Tools and Techniques (Midterm) Fundamentals of Statistics (Midterm) Control Charts for Variables (Finals) Control Charts for Attributes (Finals) Chapter 1: Introduction to Quality Quality Reference book: Quality Control 8th Edition by Dale H. Besterfield. Pearson Prentice Hall. 2009 The ability of
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