Comparative Study of customer satisfaction in public sector and private sectors banks Table of Contents Acknowledgment…………………………………………………1 Executive Summary……………………………….……………...3 Introduction…………………………………………………….....4 Literature Review…………………………………………………6 Banking Industry: An Overview………………………………....12 Objective of Study……………………………………………….12 Research Methodology…………………………………………..13 Data Analysis……………………………………………………14 Findings…………………………………………………….…...16 Recommendations………………………………………………
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Modern Management MGT500- 2012 Managing Diverse Workforce Workforce diversity includes the obvious differences we see when we look around: race‚ gender‚ national origin‚ sexual orientation‚ age‚ religion and ethnicity. But it’s also the less obvious traits‚ the subtle differences that often register with us unconsciously‚ such as socioeconomic status‚ marital status‚ educational background‚ language‚ accent and appearance. We all have something that makes us unique‚ some special talent or ability
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A PROJECT REPORT ON “A STUDY ON CUSTOMER SATISFACTION ON PREPAID CELLULAR CONNECTION WITH SPECIAL REFERENCE TO RELIANCE IN BHILAI” Submitted to Pt. Ravishankar Shukla University‚ Raipur In the partial fulfillment for the awarded of the degree Bachelor of Business Administration Session 2009 – 2012 Submitted By: VIKASH GAVEL
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Managing ‘Fifteen’ Using the Mintzberg’s classification of ten essential managerial roles‚ the different roles played by Jamie Oliver as a manager can be analysed in ‘Fifteen’. Jamie Oliver is running the restaurants ‘Fifteen’ and using the Mintzberg’s classification‚ it will show how Jamie Oliver is running the business quite successfully. Mintzberg believes that there are 6 purposes why there should be a manager in a business. First to ensure the organisation serves its purpose. Second‚ design
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CRM at Minitex CRM stands for Customer Relationship Management. It is a strategy used to learn more about customers ’ needs and behaviors in order to develop stronger relationships with them. It plays an important role in understanding customer’s needs by gathering the information about the customers that helps in marketing and selling the company’s products. With an effective Customer Relationship Management strategy‚ an organization can increase revenues by providing better services and selling
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An Analysis on Customer Care Strategy of Southwest Airline |Prepared by: |Name | |SN: |ID number | |Class: | | |To: |Your tutor
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the customer’s expectations while consuming a service and the satisfaction level of the customer. In this case‚ a consumer experiences a particular service at a hairdressing saloon. The customer expectations are compared with actual outcome. In addition‚ the report also defines and explains SERVQUAL and relates it to the service diary. The service dairy is made to show the importance of a service to a customer and it provides information related to the expectations and what really happened during
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Sino College Customer Relations Management Strategies Victor Chak Billy Keung Jonathan Cheung Customer Relationship Management (BMC 333) Kenneth Ng 22/11/2013 Table of Contents Introduction 1 Contents 2 1.Organization background 1.1 Weakness in CRM strategies 2.1 2.New mission statement 2.1 Slogon & core value 2.2 Target market selection 2.2 3.New Loyalty program 2.4 4.General Customer relations strategies 2.5 Conclusion Reference Introduction
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Syllabus ©2013 Friends University Rev. January 28‚ 2013 Instructor Information Name: Dr. Jason Ferguson Contact Information: 316-295-5541 jason_ferguson@friends.edu Course Description This course will explore the issues and approaches in managing the information systems function in organizations and how the IS function integrates / supports / enables various types of organizational capabilities. It takes a senior management perspective in exploring the acquisition‚ development and implementation
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values that governs the behavior of a person or group with respect to what is right and wrong. Ethics sets standards as to what is good or bad in conduct and decision making. Example of Unethical and Illegal Organizational Behavior Toward Customers False or deceptive sales practice Submitting misleading invoices Fabricating product quality data Toward Employees Discriminating against employees Creating a hostile work environment Violating health and safety rules Toward Financers
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