ABSTRACT Customer and customer loyalty have an increasing importance in today’s competitive world. The companies follow customer share intelligence instead of market share intelligence. The most used method for this is information technology based customer relationship management. In this paper it is examined the factors that affect this loyalty‚ the place of information technology based customer relationship management variables such as club cards‚ calling centers and web sites
Premium Customer relationship management Customer service Marketing
package deals has prompted me to send you a response. We‚ at Carnival cruise lines‚ would like to thank you for thinking about our cruise line as an option for these students. Carnival cruises has reached the number one spot by appealing to younger customers. Unfortunately‚ Carnival has made many changes in the recent past: According to the editor-in-chief of Cruise Week‚ Mike Driscoll‚ the partying of many high school and college students caused many travel agents to complain Changed policies in
Premium Carnival Cruise Lines Cruise line Holland America Line
Customer Service at Datatronics Datatronics is an organization that serves their customers with Enterprise Resource Planning integrated solutions. Their growth is mainly attributed to acquisitions of smaller competitors. E-Z RP was such a company that despite its inferior size compared to Datatronics was able to succeed and outperform Datatronics on grounds of customer service and customer satisfaction. Datatronics recognized the fact and acquired E-Z RP with the aim to improve in that respective
Premium Customer service
THE LEVEL OF CUSTOMER SATISFACTION OF DOK ALTERNATIBO PRODUCT USER’S IN BANSALAN An Undergraduate Research Presented to the Faculty of the College of Business Administration Program University of Mindanao Bansalan Campus Bansalan‚ Davao del Sur In Partial Fulfilment of the Requirements For the Degree of Bachelor of Science in Business Administration Major in Human Resource Management Major in Financial Management By: Lianne Mae P. Teves
Premium Customer Mindanao Customer service
his last name and place of employment not be disclosed. Edward’s official job title is pre-owned sales representative and he defined his job as selling used vehicles while achieving and maintaining appropriate levels of gross profit‚ volume‚ and customer satisfaction. As a veteran in the auto industry for twenty-three years‚ he holds a lot of negotiation experience. Edward feels that although official training is always provided‚ he has mostly learned from experience. (personal communication‚ October
Premium Negotiation Sales Dispute resolution
Enhancing Customer Data Enhanced Customer Data Repository is a secure and fully supported data repository with problem determination tools and functions. It updates problem management records (PMR) and maintains full data life cycle management. · combination of all the internal structured business data (CRM‚ ERP‚ POS and all the internal system data) and external unstructured data ( Social media data‚ feedback surveys‚ Audios‚ Videos‚ streaming data‚ Call center data‚ images) · unmanageable volumes
Premium Customer Data Business intelligence
In the present society‚ the whole world ’s economy is composed by numerous companies and organisations. The managers are considered imperative to the operation of a company since they have to plan‚ organise‚ lead and control the whole organisation‚ in order to ensure the healthy operation of the whole company. "A manager is someone who coordinates and oversees the work of other people so that organisational goals can be accomplished. "(Robbins‚ Berman‚ Stagg and Coulter 2008‚ p. 8) In general‚ the
Premium Management Edgar Schein Organizational culture
Internal customer essay The internal customer is not new‚ nor is it a purely public sector concept. The idea was first used almost forty years ago to describe different forms of administrative relationships within the private sector (Sayles‚ 1964). It stemmed from an understanding that in any organisation all staff are both the providers and receivers of services and‚ critically‚ if poor internal service exists‚ then the final service to the external customer will be diminished. The quality
Premium Customer service Communication Human resource management
Course Study Guide 2012–13 Mode: Full Time/Part Time Managing Strategy Course Code: BUSI 1484 Contents 1. Welcome Error! Bookmark not defined. 2. Introduction to the Course 4 2.1 Aims 6 2.2 Learning Outcomes 7 2.2.1 Knowledge and understanding of: 7 2.2.2 Intellectual Skills: 7 2.2.3 Subject practical skills: 8 2.2.4 Transferable skills: 8 2.3 Learning and teaching activities 8 3. Contact Details 9 4. Course Content 11 4.1 Session Reading 13 5.
Premium Strategic management Strategic planning
References: MULLEN‚ J.D.‚ (1995). p.4‚ Hard thinking: the reintroduction of logic into everyday life‚ Rowman & Littlefield Publishers‚ Inc. BJERKE‚ O.L.‚ (2008)‚ Soft System Methodology in action: A case study at a purchasing department Williams‚ B.‚ (2005)‚ Soft Systems Methodology‚ The Kellogg Foundation Checkland‚ P. & Scholes‚ J. (1999)‚ Soft System Methodology
Premium Problem solving Soft systems methodology Systems thinking