A Survey and Analysis of various Tangible & Intangible Issues of Customer Satisfaction in After Sales Service of M&M vehicles Report Submitted for the partial fulfilment of requirement of The award of Degree of PGDM by Soumya Kanti Ghoshal PGDM No: 11052 Work Carried Out At MAHINDRA & MAHINDRA KOLKATA Under the Supervision of Koushik Ghoshal Area Customer Care Manager KOLKATA * CERTIFICATE BY ORGANISATION GUIDE * CERTIFICATE BY FACULTY
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In most societies‚ there is one question that can provide clarity to people when a situation goes awry; guilty or innocent? When reading the play‚ Oedipus the King‚ written by the playwright Sophocles‚ there were many instances that could be used to declare Oedipus guilty or innocent. Oedipus is very much guilty because he should not have thought he had higher authority than the gods and he should not have insisted on continuing to look for the answers to all his questions. Sophocles did a fantastic
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Purpose: To practice direct and indirect measurement Introduction: Do you think you could measure the average thickness of a sample of M&Ms without directly measuring selected M&Ms? The answer is "yes‚" and in this activity you will make direct and indirect measurements of the thickness of M&Ms. You will compare the results and evaluate the reliability of each method of measurement. Be sure to view the tutorial on the proper use of the vernier caliper. Please re-visit the information on when
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Friends‚ fellow graduates‚ students‚ and teachers we are gathered here today to celebrate our graduation. Before I continue‚ I would like to take this moment to thank June Callwood for being here today as our keynote speaker for tonight. Her work as not only a Canadian writer‚ but a social activist is inspiring. Her speech on “making a difference” was very intriguing. The way she described‚ “That evil thrives on apathy and cannot exist without it‚ hence‚ apathy is evil”. From this‚ her experiences
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Sometimes kids can be too innocent‚ but not with this little girl named Scout Finch. In Harper Lee’s novel To Kill a Mockingbird‚ Scout Finch is the protagonist. She lives in a town called Maycomb. Scout is a young girl who has a brother nicknamed Jem‚ and a father named Atticus. Throughout To Kill a Mockingbird‚ Harper Lee shows Scout Finch as literate‚ curious‚ and violent. The first trait scout is portrayed to be is literate. She is above her peers expectations when it comes to her literacy
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Sophomore Language Arts Essay I Guide You have selected a topic related to Shakespeare’s Julius Caesar‚ and you are going to write a five paragraph essay demonstrating your expert knowledge about that topic. “Wait‚” you say‚ “I’m NOTan expert!” Ahh‚ but this is the beauty of research. You have a good mind and you know what you think about your topic. Other people will have thought about this topic‚ too. Some of them may have spent their lives becoming very knowledgeable about this topic. That
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There are many different opinions on what type of woman Lady Macbeth is. Some consider her an innocent woman subjected to the evils of a man’s world while many others depict her as a manipulative‚ heartless force that has driven a weak and unstable man to commit murder and go down the path of self-destruction. Many critics go as far as saying she uses her sexuality to influence her husband. Amanda K. Rooks sees Lady Macbeth as a “dangerous and unruly force that must be regulated‚ suppressed‚ and
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Killing of the Innocent One of the most heavily debated and an unresolved issue of modern times is the horrific process of abortion. Whether or not one is Pro-Life or Pro-Choice‚ the supporters are very opinionated and continue to relentlessly defend their side; "undecided" practically does not exist. Despite some beliefs‚ a woman’s egg is a human life prior to fertilization‚ abortions are done in extremely dangerous and harmful ways‚ and a woman suffers extreme psychological and physical effects
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On March 5‚ many innocent Bostonians were killed by British soldiers. It was an unprovoked murder where the soldiers fired and killed five colonists! The citizens were just attending to their daily duties on the streets when a soldier started a fight with them. The struggle soon turned into a full fledged confrontation. When other redcoats attempted to calm the group with threats of firing on them‚ Bostonians were rightfully outraged and began to fight back a little. Some citizens even picked up
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west Africa lies a need for soldiers on both sides of their civil war. Many get confused on which side is good and which side is in the wrong‚ but the reality of it is unclear. The people who get caught in the middle of this mess: children‚ mostly innocent. Jeffrey Gentleman says in his article Armed & Underage that nearly ¨80 percent of rebel troops and 20 percent of government troops are children.¨ These children are forced to fight in a war that they weren’t even alive for the start of. Some kids
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