M2 - Assess the influence of a recent national policy initiative promoting anti-discriminatory practice The Human Rights Act applies to everyone within the country as it makes sure everyone is treated the same but it could be in different ways. This act allows students to have freedom of thought and religion. People are allowed to have and voice their own opinions but they have to take into consideration not everyone believes the same and they may disagree with their opinion. It helps people to
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Nursing and midwifery code of practice. Nurses and midwives will have a lot of responsibilities to make the patients as happy and comfortable. One of their codes of practice is to treat people as individuals. This includes: - Respecting their dignity. - Not discriminating against those in your care. -Treating people kindly and considerately. -Acting as an advocate for those in your care giving them information and support and helping them access relevant health and social care. This promotes
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complete experience‚ from the second they enter a business or view a website‚ to the after-sales service‚ such as spare parts or repairs. Superb customer service means providing services that customers did not even know they wanted‚ but are delighted to find are provided. Identifying Customer Needs Effective customer service involves satisfying customer needs‚ so the first step is to find out what these are. All customers contact a business because they want something. Businesses use several
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3 Unit Title 1: The Business Environment Assignment 2 Title: Similar Business in Different Worlds Tesco PLC is a British multi-national grocery and general merchandise retailer. It is the third largest retailer in the world measured by revenues and the second largest measured by profits. It has stores in 14 countries across Asia‚ North America and Europe and is the grocery market leader in the UK. Tesco has been particularly successful because of its powerful brand. It has a reputation
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Level 2 Certificate in Equality and Diversity Unit 1: Exploring Equality and Diversity Assessment You should use this file to complete your Assessment. The first thing you need to do is save a copy of this document‚ either onto your computer or a disk Then work through your Assessment‚ remembering to save your work regularly When you’ve finished‚ print out a copy to keep for reference Then‚ go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area
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with‚ the person’s name of whom you are trying to contact‚ pen and paper‚ questions and the information needed if they ask you a question in return. 2) Explain the reason for knowing the audience to whom the communication is being presented. We need to know who the audience is so that we can change how we speak to suite them: if it is a business associate we would change are manner to being professional; a friend we would be chatty and informal; if it was a child we would be playful and try to
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How to look after children’s hair‚ skin and teeth Children’s skin and hair should be appropriately looked after as when children develop they become more and more independent especially in their skin and hair care routines. It is vital to make sure the children are being washed and taught to look after themselves whilst they are being cared for by parents‚ guardians or staff at the nursery. If a child has really bad skin or an infection he/she will start to feel uncomfortable which is terrible for
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M1 Unit 2 business In this document I am going to be discussing the differences and the similarities between the business aims and objectives of a restaurant and a charity and explain why they are different. The restaurant The aims of the restaurant are to make money and the business will then put back any money into the business to make it expand and also to pay wages. The restaurant also wants to be serving high quality food to maximize profit‚ an objective for the restaurant is too break
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1. The four levels of security in a virology research facility are: a. Biosafety level 1: Minimal biohazard. Study of low risk infectious agents: pneumococcus‚ salmonella. b. Biosafety level 2: Moderate biohazard. Infectious agents: Hepatitis‚ Lyme disease‚ influenza. c. Biosafety level 3: High biohazard. Multiple vaccinations required. Infectious agents: anthrax‚ typhus‚ H.I.V. d. Biosafety level 4: Extreme biohazard. Maximum security. Infectious agents: Ebola‚ Lassa‚ Hanta viruses. Highly
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IAM Level 2 Certificate in Principles of Business and Administration Qualification handbook 2011 editionPublished by the IAM © IAM 2011 Registered charity number 254807 Published 2011 All rights reserved. This publication may not be reprinted or reproduced‚ or utilised in any form or by any electronic‚ mechanical or other means‚ now known or hereafter invented‚ including photocopying and recording‚ or any information storage and retrieval system‚ without permission in writing from the
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