schedule works quite well for me. 2) Explain what customer service means to you. Customer service...well‚ I kind of think it’s a dying art. Hardly anywhere I go‚ do I see people who really know what it means to "serve" their customers. Or‚ maybe they know‚ but just don’t care. Though I suppose it shouldn’t‚ this often surprises me. In fact‚ it surprises me so much so‚ that when I am served well‚ I typically make a point to tell the "server" how appreciative I am that s/he took the time
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Title of Legislation‚ Policy/ Procedure Date of Legislation Description How it protects vulnerable adults Human Rights Act 1998 Human rights are legal obligations that must be obeyed by all public bodies and local everyone has the right to: Fairness‚ Respect‚ Equality‚ Dignity and Respect for their Personal Autonomy‚ and freedom from: torture‚ degrading treatment‚ slavery (forced labour)‚ thought‚ belief‚ religion and expression. It gives them legal rights and gives them some protection
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Being willing to listen Not taking sides Not sulking and letting things fester Being good at quick thinking Looking for solutions and not getting bogged down in personal issues The active promotion of anti-discriminatory practice How anti-discriminatory practice is promoted in health and social care settings Putting the individual at the heart of service provision To put the individual at the heart of service provision‚ the health and social care needs to: Provide active
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Identify and explain the major stages of group development in five or more paragraphs (p.223-236 Chapter: 10) The major stages of group development are: Forming‚ Storming‚ Norming‚ Performing‚ and Adjourning. The theory of these words symbolizing the stages of group development were based upon Tuckman’s (1965) model‚ which has been widely accepeted throughout the years. Further more‚ Wheelen and Hochberger (1996) was able to conduct research that proved Tuckmans theory on the stages of group development
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Customer care Caring about your customers — and showing it through your service — gives you a high return on the time‚ effort and money you invest. Loyal customers are well worth nurturing. They buy more‚ more regularly. And the cost of selling to them is almost nil‚ whereas finding new customers is an expensive business. Satisfied customers will recommend your product to others. Dissatisfied customers will complain about you to an average of ten other customers and potential customers
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is very important on this statement because any time after this is constructed the income statement will become invalid as the variants in the income statement such as inventory value will change. The “sales” section in the income statement states how much sales Wansbeck Motors made in that year‚ this can also be expressed as revenue. The sales show that there has been an increase of £100‚000 from 2006 to 2007; this could have been for a number of reasons such as more advertising. The “less cost
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either a poster/picture/spider diagram/flow diagram which describes the influence of the two contrasting economic environments (for Jaguar this would be India and the UK) on the business activities. (P5) You will also need to compare the challenges faced by Jaguar within these economic environments (M2) P5 Uk- Jaguar has different economic environments‚ it has a strategic growth to china and india .The company has now started to build a manufacturing plant in the east of China in combination with
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Advantage: How to Identify and Fulfill Customer Needs Karl Albrecht‚ Lawrence J. Bradford. Homewood‚ Ill.: Dow Jones-Irwin HF5415.5 .A43 1990 Summary: According to this book‚ to know your customer is the basis thing for a success business. A good way to learn to do something better is to observe in action those who do it very well. The company who know their customers better than anyone else has more chance to success. In order to know your customers first of all is to know what a customer is. There
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and reliable customer service of these businesses and the importance of customer service in different businesses. Sainsbury’s: 1. Online shopping Sainsbury’s provides online service to the customer so the customer can do online shopping on the internet. Sainsbury’s also provide delivery service to the customers who do online shopping. Sainsbury’s will make sure all the products delivered on time to make the customer feel happy. This is good for the customer because the customer don’t need to
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Why is there conflict with Iran? 1950-70’s the US supported the ______ or emperor of Iran. He was anti-____________ but he was a harsh ruler to the everyday Iranian. This leads to resentment against the US. 1979 there is the Islamic ______________‚ led by _______________________. Iranian revolutionaries took over _____ American hostages and held them for almost a year and a half. This led to social and political conflict between the US and Iran. Iran used to be a great empire and they wish to
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