Reviews‚ Reputation‚ and Revenue: The Case of Yelp.com Michael Luca Working Paper 12-016 September 16‚ 2011 Copyright © 2011 by Michael Luca Working papers are in draft form. This working paper is distributed for purposes of comment and discussion only. It may not be reproduced without permission of the copyright holder. Copies of working papers are available from the author. Reviews‚ Reputation‚ and Revenue: The Case of Yelp.com Michael Luca† September 2011 Abstract Do online
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Applicability of SERVQUAL in restaurants: an exploratory study in a Portuguese resort Vera Patrício (vera.l.patricio@seg-social.pt) Rogério Puga Leal (rpl@fct.unl.pt) Faculty of Science and Technology‚ Universidade Nova de Lisboa‚ Portugal Zulema Lopes Pereira (zlp@fct.unl.pt) Faculty of Science and Technology‚ Universidade Nova de Lisboa‚ Portugal SERVQUAL is the most popular instrument to ascertain service quality. However‚ some debate exists about its ability to characterize different service
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* FOREWORD The following is the report developed by Abhishek Shukla‚ Harsh Saini‚ Jai Sisodia‚ Jitatma Chahar‚ and Komal Siddhartha as part of our research project looking into issues surrounding three areas namely: a) A small mobile van restaurant in Koregaon Park b) Being a corporate soft-skills consultant (effective communications‚ interpersonal skills development‚ etc.) c) Using her own property to create a children’s camp and a corporate outbound training camp. The objective of this
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Can these kinds of customer response data be obtained reliably‚ systematically‚ and cheaply enough for a restaurant? If so‚ how? This type of data could be gotten by adding survey questions to a receipt given to a customer with a few questions relating to the Pareto chart (Ex B). This can also be done by observation of host (ess) when times are not busy noting customers body language. Also managers can go around to tables and ask how their meal was‚ and if anything was unsatisfactory. The important
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Tatiana Tripp Trader Joe’s Case Study Analysis COM 742 11/19/2014 The current problem is that advertising and growth can lead to an end of the “quirkiness” that is currently Trader Joe’s strongest attribute. Already‚ a bit of authenticity from the original stores has slipped away from expansion. A former employee‚ as shown in the case study‚ said “In the early days we never tried to be a neighborhood store.”1 There is no question that trying to incorporate more traditional advertising and thus‚ competing
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in Fast Food Restaurants: An Empirical Study on Undergraduate Students Huam Hon Tat * Seng Sook-Min Thoo Ai-Chin Amran Rasli Abu Bakar Abd Hamid Department of Management Faculty of Management and Human Resource Development Universiti Teknologi Malaysia‚ 81310 UTM Skudai‚ Johor‚ Malaysia Phone: +607-5531816‚ E-mail: huam@utm.my‚* Abstract The fast food industry in Malaysia is facing increasingly competitive challenges as with other industries around the world. The purpose of this study was to identify
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Ian San Miguel Company Case 6 Darden Restaurants With more than 1800 restaurants spread throughout the country Darden Restaurants has become the largest full service restaurant company. Darden’s success lies with in its ability to create brands with similar operations as well as effectively differentiating and positioning their brands. Some of the ways Darden differentiated their brands was by creating restaurants that provide customers with an emotional as well as physical experience. For
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CASE STUDY: Presented by: Palahang‚ Junel V. Quilas‚ Kevin Braet D. Rapog‚ Shiela S. Ronolo‚ Isabel B. Sabio‚ Marilou P. INTRODUCTION There are different types of restaurants‚ some of these are the local restaurants known as chop bars‚ bar and restaurants‚ hotel and restaurants‚ fast-food restaurants‚ fine-dining restaurants‚ theme restaurants and casual dining restaurants. Regardless of its types‚ restaurants tend to manage its operation through integration of people‚ data
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University Of Balamand MOB-Managing Organizational behavior Case Study All in Day’s Work Presented to: Dr. Dora hajj najjar Presented by: Paulmarie yammine ID:A1111377 Date: 24/11/2014 1.The people-related problems or issues Ann Wood faced during the day include the resignations of two employees during the past 24 hours and
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Perceptions of Restaurant Cleanliness: A Cross Cultural Study By Seung Ah Yoo Thesis submitted to the faculty of the Virginia Polytechnic Institute and State University in partial fulfillment of the requirement for the degree of Master of Science In Hospitality and Tourism Management Suzanne K. Murrmann‚ Chair BeomCheol (Peter) Kim Manisha Singal July 9‚ 2012 Blacksburg‚ Virginia Keywords: Service Quality‚ Restaurant Cleanliness‚ Culture Customer Perceptions of Restaurant Cleanliness:
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