24th of March‚ we visited a small restaurant around the corner of Pham Ngoc Thach Street for the purpose of observing the quality and level of customer service this restaurant had. For the sake of adding in another couple of eyes and improving our information findings‚ we had a student who recently graduated in Hotel & Tourism Management and has customer service experience coming with us. After an hour or two‚ we had all of the information which we will use to evaluate their service on a piece
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instance‚ a night at an average two or three-star hotel generates approximately 29‚53 kg of carbon dioxide‚ likewise the same stay at an upscale hotel – four to five stars has an even bigger impact on the environment‚ accounting for 33‚38 kg of carbon dioxide for an average stay (Salisbury‚ 2011). Hotels contribute to 60 million tones of carbon dioxide emissions annually due to uninformed guests and wasteful policies (Hotel.info‚ 2012). Why should hotels think and go green? As a result of tourism
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Hotel Management . . . . . . . . . . . . . . CONTENTS Pages CHAPTER 1 - PROBITY REQUIREMENTS Introduction Code of Conduct Conflict of Interest Acceptance of Advantages and Entertainment Handling of Confidential Information Handling of Hotel Guests Enhancing Ethical Awareness 2 2 3 4 5 5 6 防 best practices貪 錦 囊 CHAPTER 2 - PROCUREMENT PRACTICES Introduction Basic Checks and Balances List of Suppliers / Service Providers Purchase Requisitions Quotations Evaluation and Handling of Samples
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Background: Hilton hotels started out in Cisco‚ TX being a small family owned business in the early 1900’s. By 1946 Hilton Hotels Corp became public and 8 years later acquired Promus Corp with the intention of continuing to diversify and cater to all customers whether upper class‚ middle class‚ business or personal. Fast forward to 2007 where now Hilton owns/operates and/or franchises close to 3‚000 properties and 500‚000 rooms in 78 countries ranging from ultimate luxury to middle class hotel chains. Hilton’s
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vehicles‚ but they value the customers and service that they provide to their customers. One of the values that CarMax is known for is their great customer service‚ their trust worthiness‚ and their ethical practices. “CarMax is founded on the fundamental principle of integrity‚ reflected in the way we serve our customers‚ treat each other‚ and deliver our products” (CarMax.com. 2012). In this paper‚ Team C will Write a 700- to 1‚050-word paper in which you analyze the individual values and the organization’s
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destination‚ a visit a doctor‚ a hotel service‚ a meal at our favourite restaurant‚ or a day at school. Services constitute over 50% of GDP in low income countries and as their economies continue to develop‚ the importance of services in the economy continues to grow. Especially the economy hotel sector is the fastest growing market in global travel. Hotel operations vary in size‚ function‚ and cost. New World Hotel is one of the most impressive business hotel in HCM city‚ conveniently located
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INDUSTRY PROFILE Global Hotels & Motels Reference Code: 0199-0520 Publication Date: October 2010 www.datamonitor.com Datamonitor USA 245 Fifth Avenue 4th Floor New York‚ NY 10016 USA t: +1 212 686 7400 f: +1 212 686 2626 e: usinfo@datamonitor.com Datamonitor Europe 119 Farringdon Road London EC1R 3DA United Kingdom t: +44 20 7551 9000 f: +44 20 7675 7500 e: eurinfo@datamonitor.com Datamonitor Middle East and North Africa Datamonitor PO Box 24893 Dubai‚ UAE t: +49 69 9754 4517 f: +49 69 9754
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A SUMMER TRAINING PROJECT REPORT ON “CUSTOMER SATISFACTION ON ICICI BANK” Submitted in the partial fulfillment for the award of Degree of Bachelor in Business Administration 2010-13 UNDER THE GUIDANCE : SUBMITTED BY: Ms.Sonia Arora Jacob Varghese FACULTY (Management)‚ CPJCHS Enroll.No.-10421501710 BATCH NO.- 2010-13 CHANDERPRABHU JAIN COLLEGE OF HIGHER STUDIES & SCHOOL OF LAW An ISO 9001:2008 Certified Institute
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quality and justice on customer satisfaction and the continuance intention of mobile value-added services: An empirical test of a multidimensional model Ling Zhao a‚ Yaobin Lu a‚⁎‚ Long Zhang a‚⁎‚ Patrick Y.K. Chau b a b School of Management‚ Huazhong University of Sci. and Tec. Wuhan 430074‚ China School of Business‚ The University of Hong Kong‚ Hong Kong‚ China a r t i c l e i n f o a b s t r a c t Understanding the antecedents and consequences of customer satisfaction in the mobile
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THE BENEFITS OF HOTEL GOING GREEN Ong Siang Chong Temasek Polytechnic Abstract This study seeks to find out the some of the benefits of hotels going green. Global warming is an uprising worldwide issue that can cause immeasurable destruction to mankind and the Earth. Environmentalists are encouraging corporations and companies to go green and this does not exclude the hotel industry. There is a rising trend of hotels going environmental friendly through the use of several green technologies
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