Globalisation and Service Sector : Input-Output Analysis Rita Bhowmik Jadavpur University‚ Kolkata- 700032. Email : rita_bhowmik2003@ yahoo.co.in A B S R A C T Globalization implies a comprehensive and self-evident process working towards establishing a worldwide aggregative whole of an economic structure into which all economies of the world must integrate today or tomorrow. This includes services which in most economies are the single largest contributor to economic growth
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Growth of Retail Sector in India Submitted by Robin Tayal Course: MPE 2008-10 Section : B‚ Semester 3rd Roll No :- 168 TABLE OF CONTENTS 1. Industry Overview 02 - 06 2. Organized Retail Sector 07 - 09 3. Origin of retail 10 - 14 4. Indian Retail Industry
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SERVICE MODEL GAP QUESTIONNARIE 1. Name……………………………………….. 2. Age a. Below 20 b.20 to 30 c.31 to 4o d.41 to 50 e.51 and above 3. Gender b. Male b. female 4. Marital status c. Married b. Unmarried 5. Occupation d. Business b. government job c. private jop d.non income group e. others 6. Nationality a. India b. England c. America d. French e. others 7. Income level (monthly) a. below Rs.20.000 b. Rs.21‚000 to Rs 30
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January-March 2010 INDIAN SERVICE INDUSTRY The service industry forms the backbone of social and economic development of a country. It has emerged as the largest and fastest-growing sectors in the world economy. The service sector has shown a growth rate higher than that of agriculture and manufacturing sectors. This sector covers a wide range of activities‚ such as trading‚ transportation‚ communication‚ financial‚ real estate and business services. In India‚ the services sector‚ as a whole‚ contributed
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business is‚ even the future success of a business (Karl‚ 2009). For service marketing‚ which is the form of marketing focuses on processes deeds and performances‚ service quality is only way for customers to evaluate their experiences (Susamoo‚ 2012). Hence‚ the service quality is one of the most important factors that any service organisation should face. Service quality can be defined as ‘a customers ’ perception of how well a service meets or exceeds their expectations’ (Seth‚ Deshmukh & Vrat
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FDI in Retail Sector: Challenges & Opportunities Ms. Pranjali Pande 2nd year Student- MBA Dept DMIMS‚ Nagpur 9096465868 pranjalipande.10@gmail.com Abstract India today has two type of distinctive customers‚ one who have ample are quality conscious don’t hesitate in paying that extra buck to save energy
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INDIAN INSTITUTE OF MANAGEMENT AHMEDABAD INDIA Research and Publications Sales Promotion Practices in Apparel Retail Sector and Challenges Ahead Preeta H. Vyas W.P. No.2007-11-02 November 2007 The main objective of the working paper series of the IIMA is to help faculty members‚ research staff and doctoral students to speedily share their research findings with professional colleagues and test their research findings at the pre-publication stage. IIMA is committed to maintain academic
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distinct premium is placed on looking and feeling good‚ the desire to be attractive is on the rise. Not surprising then that both men and women are seeking the services of beauticians‚ hairstylists and dermatologists to improve their looks. As this number swells‚ there is also a perceptible shift happening in the marketplace. The beauty services industry‚ largely unorganised and pegged at over Rs 12‚000 crore by some observers (others peg it as low as Rs 2‚000 crore)‚ is slowly but steadily taking the
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Gaps model of Service Quality The success of 7-eleven The Gaps model of service quality was first developed by Parasuraman‚ Berry and Zeithaml in 1985 and more recently described in Zeithml and Bitner in 2003. The model identifies four spectfic gaps leading to a fifth overall gap between customers’ expectations and perceived service. Knowledge gap The first gap may occur when management identify the customer’s expectation inaccurately. When the customer expectation has difference with the management
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------------------------------------------------- SERVICE QUALITY GAP IN RESTAURANTS IN VARANASI Under the Guidance of Dr. Ashutosh Mohan By:- Prachi Prabha Chauhan(31) Jitendra Singh(19) MBA-IB (2010-2012) INTRODUCTION The restaurant industry is a demanding sector that stresses the provision of high-level customer service and continuous quality improvement. As lifestyles change and dining out becomes more and more commonplace‚ customers desire new flavors‚ comfortable ambience and pleasant
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