The current issue and full text archive of this journal is available at www.emeraldinsight.com/0265-671X.htm IJQRM 24‚6 Bank service quality: empirical evidence from Greek and Bulgarian retail customers Eugenia Petridou‚ Charalambos Spathis and Niki Glaveli Department of Economics‚ Division of Business Administration‚ Aristotle University of Thessaloniki‚ Thessaloniki‚ Greece‚ and 568 Received September 2005 Revised February 2006 Accepted May 2006 Chris Liassides City Liberal Studies
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yahoo.comWP/04/64 Overview of the Indian Corporate Sector: 1989–2002 Petia Topalova © 2004 International Monetary Fund WP/04/64 IMF Working Paper Asia and Pacific Department Overview of the Indian Corporate Sector: 1989–2002 Prepared by Petia Topalova1 Authorized for distribution by Kalpana Kochhar April 2004 Abstract This Working Paper should not be reported as representing the views of the IMF. The views expressed in this Working Paper are those of the author(s) and do not necessarily
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SUBMITTED BY: G.V.V.S.Chandra Sekhar REG NO: 1226212108 MBA-IBF SECTION- ‘C’ | Difference between manufacturing and service organization’s operations To compare the operations between the manufacturing organization and service organization‚ I have taken the example of Mahindra automobile sector as a manufacturing organization and State bank of India banking sector as service organization. The Mahindra Company imports its raw materials from Japan‚ where after getting its parts it first initially
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the Qualities of a Bank Teller Bank tellers serve a vital function in a bank’s operations‚ and they set the tone for customers’ banking experiences. Typically‚ candidates need only a high school diploma and a month of on-the-job training to become a teller. The U.S. Bureau of Labor Statistics counted 544‚150 tellers earning an annual median of $24‚590 as of May 2011. To be successful‚ tellers need skills in several areas‚ including math‚ customer service and communications. Math Skills Bank tellers
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Indian Streams Reserach Journal Vol.2‚Issue.I/Feb; 12pp.1-4 Muniraju M Research Papers ISSN:-2230-7850 BANKING SECTOR REFORMS IN INDIA: THE RATIONALE AND EFFICACY Kumar B Assistant Librarian‚ University College of Arts‚ Tumkur University Tumkur- 572103. Muniraju M Assistant Professor‚ Department of Studies and Research in Economics‚ Tumkur University‚ Tumkur – 572 103. Abstract The Indian banking industry is measured as a flourishing and the secure in the banking world. The country
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IJMBs Vol. 1‚ Issue 3‚ septeMBer 2011 I S S N : 2 3 3 0 - 9 5 1 9 (O n l i n e ) | I S S N : 2 2 3 1-2463 ( P r in t) Customer’s perception of service quality of State Bank of India - A Factor Analysis Department of Commerce‚ Avinashilingam Deemed University for Women‚ Coimbatore‚ India Abstract Customer service is an integral part of any organization. It is necessary to identify the key success factors in terms of customer satisfaction so as to survive in intense competition and increase
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Issues: The issue right now to the current situation of the public sector hospital is that Public sector hospital has limited resources to offer‚ compare to private. Ex. (high salaries‚ job promotion and additional worker‚ ) so How to be competitive? ‚ We wont be able to compete with private sector due to what private sector hospital provides is more based on extrinsic factor. So what we have to do is to work on intrinsic factor such as development‚ responsibility and create positive
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organization to a highly proactive and dynamic entity. This transformation has been brought by the liberalization and economic reforms that allowed Banks to explore new business opportunities. Banking in India has evolved through five distinct phases. Each phase could be separated from the other by a landmark development in the sphere of Banking Sector. Phase I –Pre-independence Phase (up to 1947) India had centuries old tradition of indigenous Banking. There existed many evidences showing
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Internship Report On “Performance Evaluation of Mercantile Bank Limited” Supervised By: Md. Sogir Hossain Khandoker Associate Professor‚ Department of Finance Jagannath University Dhaka. Submitted By: Md. Shahidullah Kayser Id No: 105212 Reg. No: 1001335210 Session: 2009-10 4th Batch Department Of Finance Jagannath University‚ Dhaka Date of submission: May 15‚ 2014 Letter of Transmittal May 15‚ 2014 To Md. Sogir Hossain Khandoker Associate
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organizational effectiveness. The federal civil service commission is an organization of individuals and groups pursuing various goals. The federal civil service commission is established under section 153 (ii) of the 199 constitution of the federal republic of Nigeria. Specifically‚ part I (d)‚ paragraph II of the third schedule to the constitution vests the commission with power to: (i) Appoint and promote persons to offices in the federal civil service‚ and. (ii) Dismiss and exercise disciplinary
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