P1 Businesses that are well known for providing superb customer service have several characteristics in common: they understand what customer service really means they understand their customers and aim to fulfil their needs in every way every single person in the organisation wants to achieve this aim Customer service is the customer’s complete experience‚ from the second they enter a business or view a website‚ to the after-sales service‚ such as spare parts or repairs. Superb customer
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P1 Strengths: • I am enthusiastic • I have a positive attitude • I am self-motivated • I have excellent communication skills • I am trustworthy • I have a smart appearance Weaknesses: • Nervous when speaking in front of groups • I am sometimes shy when I meet people for the first time • My punctuality is sometimes a problem M1 When starting your own business there are many advantages‚ these vary from being your own boss‚ which means you are able to make your own decisions which
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1.Define globalization and international business and explain how they affect each other. 2.Why companies engage in international business and why the growth of international business has accelerated? 3.Explain the major causes of cultural differences and change. 4.Discuss the problems and methods of learning about cultural environments. 5.List and describe the various modes of international business as described in the text. 6. What is the different between licensing and franchising? 7.What
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-Behaviourist Theory Definition Behavioural psychology‚ also known as behaviourism‚ is a theory of learning based upon the idea that all behaviours are acquired through conditioning. Conditioning occurs through interaction with the environment. According to behaviourism‚ behaviour can be studied in a systematic and observable manner with no consideration of internal mental states. Beliefs Behaviourism is the train of through that all humans behaviour is a result of social learning from their environment
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Assiment A - Introduction The business i will be talking about is Tesco‚ the background they have dates back to 1919 when the company was first found by the name of Jack Cohen‚ a few market stools is what lead Tesco were they are today. The multinational super store headquarters is based in London‚ Hertfordshire‚ Cheshunt. Having this location is really good because its surrounded by the general public also its ideal to open stores around that area to boost Cheshunts community! As we know‚ Tesco
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Complete Name: Unit 5 Student Name: Fairbanks‚ Gloria ********************************************************************************************************** 1. Conduct online research on FedEx‚ including both company and non-company sources. ********************************************************************************************************** 2. In a narrative format‚ discuss the company from a strategic perspective. Information concerning recent changes in the firm is readily
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TASK 1 BASICALLY (P1‚ P2 & M1) Extrinsic factors: they are basic forms or approaches whereby the body becomes subjected to injury by external circumstance or causes. These injuries are precipitated or induced by different causes- • Coaching: are introduced into unsuitable and improper coaching direction and information from coaches‚ mentors or trainers. This could be as a result of very bad administration displayed or shown to players. • Incorrect technique: players cause bruises‚ cramps or fractures
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Barriers can exist in operation and non-operational situations. Operational situations would rest upon the public service involved. M3 – An operational situation for the police service might be attending a car crash and for the army it might be a unit in Afghanistan involved in a skirmish with the Taliban. An example of non-operational situation might be when a police officer attends a briefing. Listening Effective Listening Skills P5 – Effective listening skills is paying attention to what
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Unit 4DEP (HR) Activity 1.1 Summary of the CIPD HR Profession Map The HRPM is a visual illustration of the activities‚ skills and behaviours required to be effective in an HR role. It based on information and best practice shared globally by HR professionals. Many organisations around the world now use it to benchmark their HR capability. The map is designed as follows: At the core of the HRPM are two crucial areas: Strategy‚ Insights & Solutions Develop an understanding of
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social factors are impacting upon the business activities of Wal-Mart and Tfl. For businesses‚ this is important because they need to know how these change such as political decisions made by the government or changes to the law or changes that take place in society over time is going to affect their business. Political Factors Political factors is an external environment in which a business functions. This is a type of external constraint for a business and are related to actions of governments
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